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DJI Return Conditions: To align with supplier policies and ensure customer satisfaction, Focus Camera has a specific return policy for DJI drones, emphasizing product quality and customer service.

All returns are subject to inspection and must meet the following requirements:

1. Unopened Goods - 14-Day Return: DJI drones must be returned in their original, unopened, and unused condition within 14 days of purchase with the original shrink wrap intact. Products returned in this condition will be accepted and restocked as new.
2. Opened but Unused - Up to 15% Restocking Fee*: If a DJI drone is opened but not used, returns may be considered, subject to up to a 15% restocking fee. The fee will be assessed based on the condition of the product.
3. Used Drones - Up to 30% Restocking Fee*: For used DJI drones, returns may be considered with up to a 30% restocking fee, depending on the product's condition upon return
4. DJI Support for Customers: Customers are encouraged to create an account and request support directly from DJI for any drone-related issues, which can include concerns about suspected defects or other problems with the product DJI Support.
5. Documentation and Dispute Resolution: Returns will be documented with images for accountability. In case of disputes we reserve the right to escalate for resolution.

*All items are subject to inspection.

We value transparency and fairness in our return policy. For further inquiries or clarifications, please contact our customer service team at support@focuscamera.com

Find our general return policy here

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All returns must be shipped to the following address:

Fulfillment Center ATTN: Returns Department RMA # 1202 Airport Rd North Brunswick, NJ 08902

Note: RMA # is provided once you start your return.

While we strive to ensure complete accuracy on our website, errors do sometimes occur. If the price of a product (or products) is higher than what was displayed, we will cancel your order and notify you of the cancellation. For other website errors, we reserve the right to cancel your order on a case-by-case basis as needed. You will always receive a cancellation notification.