DJI Air 3 Drone Fly More Combo with RC-N2 Controller Complete Kit
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DJI Air 3 Drone Fly More Combo with RC-N2 Controller Complete Kit
DJI Air 3 Drone with RC-N2
DJI Air 3 Drone with RC-N2 is an advanced all-around drone with dual cameras. This includes the standard DJI RC-N2 remote controller. Use with your smartphone to check the live feed and flight status.
Iconic from Every Angle
Use the expansive FOV of the wide-angle camera to capture more of any landscape. Switch to the 3x medium tele camera to frame any subject as a bold focal point.
Dual-Camera 48MP Photos
Both cameras are capable of delivering 48MP photos filled with true-to-life details that look great and allow seamless cropping in post for those who need it.
Dual-Camera 4K/60fps HDR Videos
Air 3’s two 1/1.3-inch CMOS sensors support dual native ISO for direct output of 4K/60fps HDR video without cropping. This means footage from either camera can be packed with rich coloring and natural lighting transitions for breathtaking and highly-accurate results.
Both cameras also support 10-bit D-Log M and 10-bit HLG color modes. 10-bit D-Log M mode helps retain more highlight and shadow details for increased flexibility when editing. 10-bit HLG mode can present a higher dynamic range, achieving excellent imaging results without color grading.
Extended Flight, Innovative Charging
Air 3 offers up to 46 minutes of flight time, an increase of 48% compared to the previous generation. This provides plenty of time to explore, adjust compositions, and get the shots you want, all during a single flight.
The new battery charging hub supports an innovative power transfer function. Simply press and hold the function button to transfer the remaining power from multiple batteries to the battery with the highest remaining power, giving you a more fully charged battery in situations where charging options are limited.
Omnidirectional Obstacle Sensing
An omnidirectional sensing system enables comprehensive environmental awareness, allowing Air 3 to detect obstacles in all directions. When obstacles are detected, Air 3 can use APAS 5.0 to perform smoother avoidance movements for a safer overall flight experience. Even complete beginners can now fly with confidence and execute creative ideas with enhanced safety.
O4 HD Video Transmission
The next-gen O4 HD video transmission system empowers Air 3 with dramatically enhanced transmission performance. It provides a max range of 20 km with increased stability, and a 1080p/60fps max-quality live feed to ensure ultra-smooth viewing and operating.
Advanced RTH
During Smart RTH, Air 3 will automatically plan an optimized flight route for Advanced RTH, while maintaining omnidirectional obstacle sensing to return to its home point quickly and safely.
FocusTrack
FocusTrack keeps you or your subject easily in the center of the frame. The 3x medium tele camera unlocks a unique sense of spatial compression when highlighting subjects. This updated tracking performance combined with omnidirectional obstacle sensing lets you get intelligent, well-planned shots whenever and wherever you need them.
QuickShots
QuickShots empower Air 3 with creative camera movement options like Rocket, Dronie, Circle, Helix, Boomerang, and Asteroid.
2.7K Vertical Shooting
Air 3 supports 2.7K vertical shooting with both cameras, giving vertical footage a superbly dynamic look when capturing landscapes or subjects. Two 4:3-aspect-ratio CMOS sensors provide enough space for vertical crops that maintain a 2.7K resolution and are optimized for smartphone viewing. This means images are ready to share on social media without any cropping needed in post.
MasterShots
MasterShots allows Air 3 to automatically perform diverse camera movements, shooting multiple clips and editing them with music, cuts, and effects for fast and simplified cinematic footage.
PGYTECH DJI Air 3 Safety Carrying Case
Lume Cube Strobe Weatherproof Anti-Collision LED Light with White, Red, and Green Flash for Drones
Corel Software Bundle of 4 Softwares OEM Photo, Video, and Art Software Suite
The Corel Photo Video Art Suite is an essential software bundle for photo and video editing. This versatile kit will improve your visual communication, digital storytelling, and photo editing results.
Corel PaintShop Pro 2022
From one-click fixes to advanced photo editing, PaintShop Pro 2022 makes it all happen faster with AI-powered features and time-saving enhancements. Imagined for all skill levels and designed with multiple workspaces, you will find it easy to navigate and accomplish whatever photo task you need. Complete your visual story with a collection of graphic design tools to paint, draw, add text, or build composites with layers and masks.
Frame Tool
Place images and objects into shapes quickly and easily. Designed to accelerate the creation of digital layouts, work with a variety of frame shapes and sizes to achieve the desired look.
AI Background Replacement
Seamlessly replace the background of an image to experiment with different scenes, and color schemes, or create a fantasy land of your own.
AI Portrait Mode
Add a complimentary depth of field effect to the background of your image for professional-looking portraits or group shots guaranteed to stand out.
Enhanced AI Style Transfer
Apply even more artistic effects to your images with new Color Match and Smooth Image sliders.
Color Match
Balance and control the colors in your stylized image.
Smooth Image
Control the level of detail and texture in your stylized image.
Enhanced Usability
The Welcome screen has been enhanced with you in mind, offering a helpful new Workspace tab and built-in tutorials and learning content to help you master the product with ease.
Corel AfterShot Pro 3
Edit faster, deliver higher quality images sooner, and get back behind the camera where you belong with Corel AfterShot Pro 3. Brand and protect your work with new Watermarking. Enhanced Highlight Recovery, including a range control, helps you regain more detail in overexposed images. Save editing time with new Blemish Remover tools, comprehensive batch processing, and a new Image Preset Library; after all, time is money. Protect and promote your work with versatile Watermarking features.
Corel Painter Essentials 7
Start your creative journey with Painter Essentials 7, the best paint program for beginners to explore and expand their artistic curiosity using impressive, easy-to-learn tools. Produce incredible photo art with ease by converting your favorite photos into paintings using neural networking and the strength of Painter’s brush engine! Choose from an impressive range of AI styles for photo painting, including Bold Watercolor, Colored Pencil, Impressionist, Smooth Acrylic, Van Gogh, Watercolor Portrait, and Charcoal Drawing. Produce photo art with ease by converting your favorite photos into paintings using the leading-edge AI and SmartStroke technology in Painter Essentials 7. Choose from a wide range of auto-painting styles and, with one click, produce stunning results.
Corel VideoStudio SE 2020
Corel VideoStudio SE 2020 is a fun and easy video editing software designed to transform your photos and videos into stunning movies. This version has new additions such as new titles and creative content, streamlined editing tools, and new smart slideshow and video tools. This program has also been optimized for 4K displays. Both new and seasoned users will love the flexibility and customization that VideoStudio has to offer. Flip, zoom, spin, or whip between scenes with Seamless Transitions that add excitement and energy to your cuts. Just align similar colors or objects to create a smooth and artful transition between imagery. Choose from templated transitions for immediate results or dive in deeper and create custom Seamless Transitions.
Kingston 128GB MicroSDXC Canvas Go Plus Memory Card
Kingston 128GB MicroSDXC Canvas Go Plus microSD is for adventurers who are always on the go chasing the perfect moment to capture. With superior transfer speeds of up to 170MB/s, the Canvas Go! Plus microSD card accelerates your workflow and efficiency so that you’ll have more time to take your creativity onto the next adventure.
Seamless and Consistent
With U3 and V30 speed performance, shoot stunning 4K Ultra-HD videos without worrying about slow speeds and dropped frames, or shoot fast-action photos that are seamless and consistent.
Expedite Your Workflow
The Canvas Go! Plus microSD supports A2 Application Performance Class to expedite your workflow with faster application performance on smartphones and tablets.
Optional SD Adapter
An optional SD adapter provides added versatility for use with SD-compatible devices. View the world as your canvas and take your creativity and inspiration on the road with the Canvas Go! Plus microSD.
PGYTECH 75cm Waterproof Landing Pad for DJI Drones with Carrying Case
Camera
| Sensor Size | 1/1.3 inch |
| Sensor Type | CMOS |
| Sensor Resolution | 48 Megapixels |
| Shutter Speed | Wide-Angle Camera 12MP Photo: 1/16000-2 s (2.5-8 s for simulated long exposure) 48MP Photo: 1/8000-2 s .Medium Tele Camera 12MP Photo: 1/16000-2 s (2.5-8 s for simulated long exposure) 48MP Photo: 1/8000-2 s |
| Memory Card Slot | SD |
Infrared Sensing System
| Optical Sensory Range | 0.5-18 m |
Flight Battery
| Battery Type | Lithium-Ion |
General
| Warranty Length | 1 Year |
| Operating Temperature | -10° to 40° C (14° to 104° F) |
Performance
| Maximum Horizontal Speed | 21 m/s |
| Maximum Takeoff Weight | 720 g |
| Maximum Ascent Speed | 10 m/s |
| Maximum Descent Speed | 10 m/s |
| Maximum Wind Resistance | 12 m/s |
| Maximum Flight Time | 46 minutes |
- Folded (without propellers): 207×100.5×91.1 mm (L×W×H)
- Unfolded (without propellers): 258.8×326×105.8 mm (L×W×H)
- Vertical:
- ±0.1 m (with vision positioning)
- ±0.5 m (with GNSS positioning)
- Horizontal:
- ±0.3 m (with vision positioning)
- ±0.5 m (with high-precision positioning system)
- Wide-Angle Camera: 1/1.3-inch CMOS, Effective Pixels: 48 MP
- Medium Tele Camera: 1/1.3-inch CMOS, Effective Pixels: 48 MP
- Wide-Angle Camera
- FOV: 82°
- Format Equivalent: 24 mm
- Aperture: f/1.7
- Focus: 1 m to ∞
- Medium Tele Camera
- FOV: 35°
- Format Equivalent: 70 mm
- Aperture: f/2.8
- Focus: 3 m to ∞
- Video
- Normal and Slow Motion:
- 100-6400 (Normal)
- 100-1600 (D-Log M)
- 100-1600 (HLG)
- Night:
- 100-12800 (Normal)
- Photo
- 100-6400 (12 MP)
- 100-3200 (48 MP)
- Shutter Speed
- Wide-Angle Camera
- 12MP Photo: 1/16000-2 s (2.5-8 s for simulated long exposure)
- 48MP Photo: 1/8000-2 s
- Medium Tele Camera
- 12MP Photo: 1/16000-2 s (2.5-8 s for simulated long exposure)
- 48MP Photo: 1/8000-2 s
- Wide-Angle Camera: 8064×6048
- Medium Tele Camera: 8064×6048
- Wide-Angle Camera
- Single Shot: 12 MP and 48 MP
- Burst Shooting: 12 MP, 3/5/7 frames; 48 MP, 3 frames
- Automatic Exposure Bracketing (AEB): 12 MP, 3/5 frames; 48 MP, 3 frames at 0.7 EV step
- Timed: 12 MP, 2/3/5/7/10/15/20/30/60 s; 48 MP, 5/7/10/15/20/30/60 s
- Medium Tele Camera
- Single Shot: 12 MP and 48 MP
- Burst Shooting: 12 MP, 3/5/7 frames; 48 MP, 3 frames
- Automatic Exposure Bracketing (AEB): 12 MP, 3/5 frames; 48 MP, 3 frames at 0.7 EV step
- Timed: 12 MP, 2/3/5/7/10/15/20/30/60 s; 48 MP, 5/7/10/15/20/30/60 s
- Wide-Angle Camera:
- H.264/H.265
- 4K: 3840×2160@24/25/30/48/50/60/100*fps
- FHD: 1920×1080@24/25/30/48/50/60/100*/200*fps
- 2.7K Vertical Shooting: 1512×2688@24/25/30/48/50/60fps
- FHD Vertical Shooting: 1080×1920@24/25/30/48/50/60fps
- Medium Tele Camera:
- H.264/H.265
- 4K: 3840×2160@24/25/30/48/50/60/100*fps
- FHD: 1920×1080@24/25/30/48/50/60/100*/200*fps
- 2.7K Vertical Shooting: 1512×2688@24/25/30/48/50/60fps
- FHD Vertical Shooting: 1080×1920@24/25/30/48/50/60fps
- Wide-Angle Camera
- Normal: 8-bit 4:2:0 (H.264/H.265)
- HLG/D-Log M: 10-bit 4:2:0 (H.265)
- Medium Tele Camera
- Normal: 8-bit 4:2:0 (H.264/H.265)
- HLG/D-Log M: 10-bit 4:2:0 (H.265)
- Wide-Angle Camera: 1-3x
- Medium Tele Camera: 3-9x
- Tilt: -135° to 70°
- Roll: -50° to 50°
- Pan: -27° to 27°
- Tilt: -90° to 60°
- Pan: -5° to 5°
- Measurement Range: 0.5-18 m
- Detection Range: 0.5-200 m
- Effective Sensing Speed: Flight Speed ≤ 12 m/s
- FOV: Horizontal 90°, Vertical 72°
- Measurement Range: 0.5-18 m
- Effective Sensing Speed: Flight Speed ≤ 12 m/s
- FOV: Horizontal 90°, Vertical 72°
- Measurement Range: 0.5-30 m
- Effective Sensing Speed: Flight Speed ≤ 12 m/s
- FOV: Horizontal 90°, Vertical 72°
- Measurement Range: 0.5-18 m
- Effective Sensing Speed: Flight Speed ≤ 6 m/s
- FOV: Front and Back 72°, Left and Right 90°
- Measurement Range: 0.3-14 m
- Effective Sensing Speed: Flight Speed ≤ 6 m/s
- FOV: Front and Back 106°, Left and Right 90°
- Forward, Backward, Left, Right, and Upward:
- Surfaces with discernible patterns and adequate lighting (lux > 15)
- Downward:
- Surfaces with discernible patterns, diffuse reflectivity > 20% (e.g. walls, trees, people), and adequate lighting (lux > 15)
- Measurement Range: 0.1-8 m (reflectivity > 10%)
- FOV: Front and Back 60°, Left and Right 60°
- Remote Controller:
- 1080p/30fps, 1080p/60fps
- 2.4000-2.4835 GHz
- 5.170-5.250 GHz
- 5.725-5.850 GHz
- 5.170-5.250 GHz can be used only in countries and regions where permitted by local laws and regulations.
- 2.4 GHz:
- < 33 dBm (FCC)
- < 20 dBm (CE/SRRC/MIC)
- 5.1 GHz:
- < 23 dBm (CE)
- 5.8 GHz:
- < 33 dBm (FCC)
- < 30 dBm (SRRC)
- < 14 dBm (CE)
- Strong Interference: urban landscape, approx. 1.5-4 km
- Medium Interference: suburban landscape, approx. 4-10 km
- Data tested under FCC standard in unobstructed environments with typical interference. Used for reference purposes only and provides no guarantee for actual transmission distance.
- Low Interference and Obstructed by Buildings: approx. 0-0.5 km
- Low Interference and Obstructed by Trees: approx. 0.5-3 km
- Data tested under FCC standard in obstructed environments with typical low interference. Used for reference purposes only and provides no guarantee for actual transmission distance.
- O4:
- 10 MB/s (with DJI RC-N2 Remote Controller)
- 10 MB/s (with DJI RC 2)
- Wi-Fi 5: 30 MB/s*
- * Measured in a laboratory environment with little interference in countries/regions that support both 2.4 GHz and 5.8 GHz. Download speeds may vary depending on the actual conditions.
- Depending on the actual environment and mobile device.
- 2.400-2.4835 GHz
- 5.725-5.850 GHz
- 2.4 GHz:
- < 20 dBm (FCC/CE/SRRC/MIC)
- 5.8 GHz:
- < 20 dBm (FCC/SRRC)
- < 14 dBm (CE)
- Approx. 80 minutes (with DJI 65W Portable Charger)
- Approx. 60 minutes (with DJI 100W USB-C Power Adapter and Battery Charging Hub)
- USB-C
- 5 V, 5 A
- 9 V, 5 A
- 12 V, 5 A
- 15 V, 4.3 A
- 20 V, 3.25 A
- 5-20 V, 3.25 A
- USB-A:
- 5 V, 2 A
- DJI 100W USB-C Power Adapter:
- Max 100 W (total)
- When both ports are used, the max output power of one port is 82 W, and the charger will dynamically allocate the output power of the two ports according to the power load.
- DJI 65W Portable Charger: 65 W
- DJI 100W USB-C Power Adapter: 100 W
- Battery Port: 12-17 V, 3.5 A
- Battery Port: 12-17 V, max 5 A
- 5 V, 3 A
- 9 V, 5 A
- 12 V, 5 A
- 15 V, 5 A
- 20 V, 4.1 A
- Car Power Input: 12.7-16 V, 6.5 A, rated voltage 14 V (DC)
- USB-C:
- 5 V, 5 A
- 9 V, 5 A
- 12 V, 5 A
- 15 V, 4.3 A
- 20 V, 3.25 A
- 5-20 V, 3.25 A
- USB-A:5 V, 2 A
- SanDisk Extreme PRO 32GB V30 U3 A1 microSDHC
- Lexar 1066x 64GB V30 U3 A2 microSDXC
- Lexar 1066x 128GB V30 U3 A2 microSDXC
- Lexar 1066x 256GB V30 U3 A2 microSDXC
- Lexar 1066x 512GB V30 U3 A2 microSDXC
- Kingston Canvas GO! Plus 64GB V30 U3 A2 microSDXC
- Kingston Canvas GO! Plus 128GB V30 U3 A2 microSDXC
- Kingston Canvas React Plus 64GB V90 U3 A1 microSDXC
- Kingston Canvas React Plus 128GB V90 U3 A1 microSDXC
- Kingston Canvas React Plus 256GB V90 U3 A1 microSDXC
- Samsung EVO Plus 512GB V30 U3 A2 microSDXC
- Without charging any mobile device: 6 hours
- When charging a mobile device: 3.5 hours
- 2.4000-2.4835 GHz
- 5.170-5.250 GHz
- 5.725-5.850 GHz
- 2.4 GHz:
- < 33 dBm (FCC)
- < 20 dBm (CE/SRRC/MIC)
- 5.1 GHz:
- < 23 dBm (CE)
- 5.8 GHz:
- < 33 dBm (FCC)
- < 14 dBm (CE)
- < 30 dBm (SRRC)
- 11 x 15 x 1 mm (microSD)
- 24 x 32 x 2.1mm (with SD adapter)
DJI Air 3 Drone with RC-N2
DJI Air 3 Drone with RC-N2
Aircraft
| Takeoff Weight | 720 g |
| Dimensions | |
| Max Ascent Speed | 10 m/s |
| Max Descent Speed | 10 m/s |
| Max Horizontal Speed (at sea level, no wind) | 21 m/s |
| 19 m/s in EU regions. | |
| Max Takeoff Altitude | 6000 m |
| Max Flight Time | 46 minutes |
| Measured by DJI Air 3 flying at a constant speed of 28.8 kph in a windless environment at sea level, with APAS off, AirSense off, camera parameters set to 1080p/24fps, video mode off, and from 100% battery level until 0%. Data is for reference only. Always pay attention to reminders in the app during your flight. | |
| Max Hovering Time | 42 minutes |
| Measured by DJI Air 3 hovering in a windless environment at sea level, with APAS off, AirSense off, camera parameters set to 1080p/24fps, video mode off, and from 100% battery level until 0%. Data is for reference only. Always pay attention to reminders in the app during your flight. | |
| Max Flight Distance | 32 km |
| Max Wind Speed Resistance | 12 m/s |
| Max Pitch Angle | 35° |
| Operating Temperature | -10° to 40° C (14° to 104° F) |
| Global Navigation Satellite System | GPS + Galileo + BeiDou |
| Hovering Accuracy Range | |
| Internal Storage | 8 GB |
Camera
| Image Sensor | |
| Lens | |
| ISO Range | |
| Max Image Size | |
| Still Photography Modes | |
| Photo Format | JPEG/DNG (RAW) |
| Video Resolution | |
| * Recording frame rates. The corresponding video plays as slow-motion video. 4K/100fps only supports H.265. | |
| Video Format | MP4 (MPEG-4 AVC/H.264, HEVC/H.265) |
| Max Video Bitrate | H.264/H.265: 150 Mbps |
| Supported File System | exFAT |
| Color Mode and Sampling Method | |
| Digital Zoom |
Gimbal
| Stabilization | 3-axis mechanical gimbal (tilt, roll, pan) |
| Mechanical Range | |
| Controllable Range | |
| Max Control Speed (tilt) | 100°/s |
| Angular Vibration Range | ±0.0037° |
Sensing
| Sensing Type | Omnidirectional binocular vision system, supplemented with an infrared sensor at the bottom of the aircraft |
| Forward | |
| Backward | |
| Lateral | |
| Upward | |
| Downward | |
| Operating Environment | |
| 3D Infrared Sensor | |
Video Transmission
| Video Transmission System | O4 |
| Live View Quality | |
| Operating Frequency | |
| Transmitter Power (EIRP) | |
| Max Transmission Distance (unobstructed, free of interference) | |
| FCC | 20 km |
| CE | 10 km |
| SRRC | 10 km |
| MIC | 10 km |
| Measured in an unobstructed outdoor environment free of interference. The above data shows the farthest communication range for one-way, non-return flights under each standard. Always pay attention to RTH reminders in the app during your flight. | |
| Max Transmission Distance (unobstructed, with interference) | |
| Low Interference | suburb/seaside, approx. 10-20 km |
| Max Transmission Distance (obstructed, with interference) | |
| Max Download Speed | |
| Lowest Latency | Aircraft + Remote Controller: approx. 120 ms |
| Antenna | 6 antennas, 2T4R |
Wi-Fi
| Protocol | 802.11 a/b/g/n/ac |
| Operating Frequency | |
| Transmitter Power (EIRP) | |
Bluetooth
| Protocol | Bluetooth 5.2 |
| Operating Frequency | 2.400-2.4835 GHz |
| Transmitter Power (EIRP) | < 10 dBm |
Battery
| Capacity | 4241 mAh |
| Weight | Approx. 267 g |
| Nominal Voltage | 14.76 V |
| Max Charging Voltage | 17 V |
| Type | Li-ion 4S |
| Energy | 62.6 Wh |
| Charging Temperature | 5° to 40° C (41° to 104° F) |
| Charging Time | |
Charger
| Input | |
| 100-240 V (AC), 50-60 Hz, 2 A | |
| 100-240 V (AC), 50-60 Hz, 2.5 A | |
| Output | |
| DJI 65W Portable Charger | |
| Rated Power |
Battery Charging Hub
| Input | USB-C: 5-20 V, max 5 A |
| Output (power accumulation) | |
| Output (charging) | |
| Output (USB) | |
| USB-C | |
| Charging Type | Three batteries charged in sequence. |
| Compatibility | DJI Air 3 Intelligent Flight Battery |
Car Charger
| Input | |
| Output | |
| Rated Power | 65 W |
| Charging Temperature | l 5° to 40° C (41° to 104° F) |
Storage
| Recommended microSD Cards | |
DJI RC-N2 Remote Controller
| Model | RC151 |
| Max Operating Time | |
| Max Supported Mobile Device Size | 180×86×10 mm (L×W×H) |
| Operating Temperature | -10° to 40° C (14° to 104° F) |
| Charging Temperature | 5° to 40° C (41° to 104° F) |
| Charging Time | 2.5 hours |
| Charging Type | It is recommended to use a 5V/2A charger. |
| Battery Capacity | 18.72 Wh (3.6 V, 2600 mAh × 2) |
| Type | 18650 Li-ion |
| Dimensions | 104.22×149.95×45.25 mm (L×W×H) |
| Weight | 375 g |
| Supported Mobile Device Port Type | |
| Lightning, USB-C, Micro-USB | |
| Video Transmission Operating Frequency | |
| Video Transmission Transmitter Power (EIRP) | |
Corel Photo, Video, and Art Software Suite
| Manufacturer | Corel |
| Software included | Corel PaintShop Pro 2022, Corel AfterShot Pro 3, Corel VideoStudio SE 2020, and Corel Painter Essentials 7 |
Kingston 128GB MicroSDXC Canvas Go Plus Memory Card
| Capacities | 128GB |
| Standard/Class | Class 10, UHS-I, U3, V30, A2 |
| Performance | 170/90MB/s read/write |
| Dimensions | |
| Format | exFAT |
| Operating temperature | -25-degree-C to 85-degree-C |
| Storage temperature | -40-degree-C to 85-degree-C |
| Voltage | 3.3V |
Shipping & Returns
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.
