Sony Alpha a7R V Full-Frame Mirrorless Interchangeable Lens Camera Body with Hard Case Bundle
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Sony Alpha a7R V Full-Frame Mirrorless Interchangeable Lens Camera ...
Sony Alpha a7R V Full-Frame Mirrorless Interchangeable Lens Camera Body
A Whole New Level of Camera Intelligence from AI Processing Unit
State-of-the-art AI processing with deep learning uses detailed information about human forms and poses to dramatically improve the camera’s subject recognition accuracy and make full use of its potential resolution. AI subject recognition has been expanded to include a number of new subject types, including vehicles and insects.
Next-Generation AF with Real-time Recognition Autofocus
The a7R V's AF system delivers dramatically enhanced overall performance, drawing on major improvements in subject recognition performance. Deep learning technology supports powerful Real-time Recognition AF and more reliable Real-time Tracking which is supported by higher Fast Hybrid AF performance over a wider area.
61MP Full-Frame Back-Illuminated Exmor R CMOS Sensor
This newest generation of the a7R series continues the pursuit of high image resolution, delivering the highest resolution at low sensitivity in the series thus far. The 35mm full-frame back-illuminated Exmor R CMOS image sensor with 61 million pixels and the latest BIONZ XR image processing engine are used to their fullest potential to deliver extraordinary resolution and fine subject detail.
BIONZ XR Image Processor for up to 8x Processing Speed
With up to eight times the processing power of its predecessor, the new BIONZ XR processes huge volumes of image data while minimizing latency and markedly boosting the camera’s movie and still-image processing power.
Outstanding Filmmaking with 8K 24p/25p and 4K 60p/50p
The XAVC HS format enables in-camera recording of high-resolution, high-quality 8K (7680 x 4320) 24p/25p movies with efficient HEVC/H.265 compression, bringing out the very best in Sony's lenses and taking full advantage of the resolution provided by the sensor and full-pixel readout. Even the finest subject details are faithfully captured. Full frame and Super 35mm formats can be selected for 4K movie recording. Full pixel readout in the Super 35mm mode without the need for pixel binning makes 6.2x oversampling possible for 4K movies. The XAVC S-I (All-Intra) or the XAVC HS format is supported, with 10-bit 4:2:2 color sampling
Advanced Optical 5-Axis In-Body Image Stabilization for 8-Step Compensation
The a7R V has been upgraded to offer up to 8 steps of stabilization in the body alone, for the first time in the a series. A new stabilization algorithm provides precise detection and control right down to the single-pixel level, taking full advantage of the sensor's 61-megapixel resolution to bring out the finest subject details. This achieves effective stabilization for slow-shutter shots of interiors or night scenes where it is preferable to avoid the need for increased sensitivity.
Focus
| Focus Points | 35mm full frame: 693 points (phase-detection AF), APS-C mode with FF lens: 693 points (phase-detection AF), with APS-C lens: 567 points (phase-detection AF) / 25 points (contrast-detection AF) |
Imaging
| Sensor Resolution | 61 Megapixels |
| Image Stabilization | Yes |
| Sensor Type | CMOS |
| Camera Format | Full Frame |
| Sensor Size | 35.7 x 23.8 mm |
| Megapixels | 61.00 |
Exposure Control
| Shutter Speed | Still images: 1/8000 to 30 s, Bulb, Movies: 1/8000 to 1/4 (1/3 steps), up to 1/60 in AUTO mode (up to 1/30 in Auto slow shutter mode) |
| ISO Sensitivity | 100 to 32,000 in Manual Mode (Extended: 50 to 102,400) 100 to 12,800 in Auto Mode |
| Exposure Compensation | -5 to +5 EV (1/3, 1/2 EV Steps) |
| Metering Range | -3 to 20 EV |
| Interval Recording | Yes |
| Self Timer | 10 s delay / 5 s delay / 2 s delay / Continuous self-time / Bracketing self-timer / Self-timer (Movie) |
| Metering Method | Average, Center-Weighted Average, Highlight Weighted, Multiple, Spot |
| Exposure Modes | Aperture Priority, Manual, Program, Shutter Priority |
| Continuous Shooting | Hi+: 10 fps, Hi: 8 fps, Mid: 6 fps, Lo: 3 fps |
Video
| Video Resolution | 3840 x 2160 |
| Recording Modes | H.265/XAVC HS 4:2:2 10-Bit UHD 4K (3840 x 2160) at 23.98/50/59.94 fps [50 to 200 Mb/s] H.265/XAVC HS 4:2:0 10-Bit UHD 8K (7680 x 4320) at 23.98/25 fps [200 to 400 Mb/s] UHD 4K (3840 x 2160) at 23.98/50/59.94 fps [30 to 150 Mb/s] |
Viewfinder
| Viewfinder Eye Point | Approx. 25 mm from the eyepiece lens, 21 mm from the eyepiece frame at -1 m-1 (CIPA standard) |
| Viewfinder Magnification | Approx. 0.90x (with 50 mm lens at infinity, -1 m-1) |
Flash
| Flash Sync Speed | 1/250 s (35mm full frame), 1/320 s (APS-C) |
| Flash Compensation | -3 to +3 EV (1/3, 1/2 EV Steps) |
| Flash Modes | Auto, Fill Flash, Hi-Speed Sync, Off, Rear Sync, Red-Eye Reduction, Slow Sync, Wireless |
| Dedicated Flash System | TTL |
Interface
| Wireless | Bluetooth |
| Memory Card Slot | With Card Slot |
Physical
| Camera Series | Alpha Series |
| Battery | One rechargeable battery pack NP-FZ100 |
Monitor
| Monitor Size | 3.2 inch |
- RAW (compressed/lossless compressed (l / m / s)/uncompressed)
- JPEG (extra fine/fine/standard/light)
- HEIF (4:2:0/4:2:2) (extra fine/fine/standard/light)
- RAW and JPEG
- RAW and HEIF
- XAVC S
- XAVC HS
- XAVC S: MPEG-4 AVC/H.264
- XAVC HS: MPEG-H HEVC/H.265
- 7680 x 4320 (4:2:0, 10bit, NTSC) (approx.)
- 7680 x 4320 (4:2:0, 10bit, PAL) (approx.)
- 3840 x 2160 (4:2:0, 10bit, NTSC) (Approx.)
- 3840 x 2160 (4:2:0, 10bit, PAL) (Approx.)
- 3840 x 2160 (4:2:2, 10bit, NTSC) (Approx.)
- 3840 x 2160 (4:2:2, 10bit, PAL) (Approx.)
- 3840 x 2160 (4:2:0, 8bit, NTSC) (approx.)
- 3840 x 2160 (4:2:0, 8bit, PAL) (approx.)
- 3840 x 2160 (4:2:2, 10bit, NTSC) (approx.)
- 3840 x 2160 (4:2:2, 10bit, PAL) (approx.)
- 1920 x 1080 (4:2:0, 8bit, NTSC) (approx.)
- 1920 x 1080 (4:2:0, 8bit, PAL) (approx.)
- 1920 x 1080 (4:2:2, 10bit, NTSC) (approx.)
- 1920 x 1080 (4:2:2, 10bit, PAL) (approx.)
- 3840 x 2160 (4:2:2, 10bit, NTSC) (Approx.)
- 3840 x 2160 (4:2:2, 10bit, PAL) (Approx.)
- Slow and quick motion (S and Q)
- NTSC mode:
- 1fps,2fps,4fps,8fps,15fps,30fps,60fps,120fps
- Audio level display: Yes
- Audio rec level: Yes
- SLOT1: Multi slot for SD (UHS-I/II compliant) memory card/CFexpress type A card, slot 2: Multi slot for SD (UHS-I/II compliant) memory card/CFexpress type-A card
- Long exposure NR: on/off, available at shutter speeds longer than 1 s
- High ISO NR: Normal/low /off
- Predictive control
- Focus lock
- AF track sens. (still)
- AF subject shift sensitivity (movie)
- AF transition speed (movie)
- Switch V/H AF area
- AF Area Regist.
- Circ. of Focus point
- Focus map (movie)
- AF assist (movie)
- Multi-segment
- Center-weighted
- Spot (standard/large)
- Entire screen avg.
- Highlight
- AUTO (iAuto)
- Programmed AE (P)
- Aperture priority (A)
- Shutter-speed priority (S)
- Manual (M)
- Flash off
- Autoflash
- Fill-flash
- Slow sync.
- Rear sync
- Red-eye reduction (on/off selectable)
- Single Shooting
- Continuous shooting (Hi+/Hi/Mid/Lo selectable)
- Self-timer
- Self-timer (Cont.)
- Bracket: Single
- Bracket: Cont.
- Focus bracket
- White balance bracket
- DRO bracket
- RAW (Uncompressed) and JPEG: 88 frames
- Single (with or without shooting information Y RGB histogram and highlight/shadow warning)
- Index view
- Enlarged display mode (L: 18.6x, M: 12.2x, S: 9.3x)
- Auto Review
- Image orientation
- Folder selection (date/still/movie)
- Protect
- Rating
- Display as group
- Shot mark (movie)
- Divider frame
- Crop
- Approx. 131.3 x 96.9 x 82.4 mm
- Approx. 131.3 x 96.9 x 72.3 mm (from grip to monitor)
Sony Alpha a7R V Full-Frame Mirrorless Interchangeable Lens Camera Body
Sony Alpha 7R V Full-frame Mirrorless Interchangeable Lens Camera Body
General
| Camera type | Interchangeable lens digital camera |
| Lens mount | E-mount |
| Type | 35mm full frame (35.7 x 23.8 mm), Exmor R CMOS sensor |
| Number of pixels (effective) | Approx. 61.0 megapixels |
| Number of pixels (total) | Approx. 62.5 megapixels |
| Aspect ratio | 3:02 |
| Color filter | R, G, B primary color |
| Anti-dust system | Yes (charge protection coating on optical filter and ultrasonic vibration mechanism) |
| Recording format | JPEG (DCF Ver. 2.0, Exif Ver. 2.32, MPF baseline compliant), HEIF (MPEG-A MIAF compliant), RAW (Sony ARW 4.0 format compliant) |
| Image size pixel (3 | 2): 35mm full frame L: 9504 x 6336 (60 M), M: 6240 x 4160 (26 M), S: 4752 x 3168 (15 M), APS-C M: 6240 x 4160 (26 M), S: 4752 x 3168 (15 M) |
| Image size pixels (4 | 3): 35mm full frame L: 8448 x 6336 (54 M), M: 5552 x 4160 (23 M), S: 4224 x 3168 (13 M), APS-C M: 5552 x 4160 (23 M), S: 4224 x 3168 (13 M) |
| Image size pixels (16 | 9): 35mm full frame L: 9504 x 5344 (51 M), M: 6240 x 3512 (22 M), S: 4752 x 2672 (13 M), APS-C M: 6240 x 3512 (22 M), S: 4752 x 2672 (13 M) |
| Image size pixels (1 | 1): 35mm full frame L: 6336 x 6336 (40 M), M: 4160 x 4160 (17 M), S: 3168 x 3168 (10 M), APS-C M: 4160 x 4160 (17 M), S: 3168 x 3168 (10 M) |
Recording System Still Image
| Image quality modes | |
| RAW output | Yes |
| Creative look | ST, PT, NT, VV, VV2, FL, IN, SH, BW, SE, custom look (1-6) |
| Picture profile | Yes (off/PP1-PP11) Parameters: black level, gamma (movie, still, S-cinetone, cine1-4, ITU709, ITU709 (800%), S-Log2, S-Log3, HLG, HLG1-3), black gamma, knee, color mode, saturation, color phase, color depth, detail, copy, reset |
| Soft skin effect | Yes |
| Dynamic range function | Off, dynamic range optimizer |
Recording System Movie
| Recording format | |
| Video compression | |
| Audio recording format | LPCM 2ch (48 kHz 16 bit), LPCM 2ch (48 kHz 24 bit) , LPCM 4ch (48 kHz 24 bit) , MPEG-4 AAC-LC 2ch |
| Creative look | ST, PT, NT, VV, VV2, FL, IN, SH, BW, SE, custom look (1-6) |
| Picture profile | Yes (off/pp1-pp11) parameters: black level, gamma (movie, still, s-cinetone, cine1-4, itu709, itu709 (800%), s-log2, s-log3, hlg, hlg1-3), black gamma, knee, color mode, saturation, color phase, color depth, detail, copy, reset |
| Soft skin effect | Yes |
| Movie recording system (XAVC HS 8K) | |
| Movie recording system (XAVC HS 4K) | |
| Movie recording system (XAVC S 4K) | |
| Movie recording system (XAVC S HD) | |
| Movie recording system (XAVC S-I 4K) | |
| Image frame rate | |
| PAL mode | 1fps,2fps,3fps,6fps,12fps,25fps,50fps,100fps |
| Movie Function | |
| PAL/NTSC selector | Yes |
| Proxy recording | Yes (1280 x 720 (approx. 6 Mbps), 1920 x 1080(approx. 9 Mbps), 1920 x 1080 (approx. 16 Mbps) |
Proxy Recording
| TC/UB | Yes |
| Auto slow shutter | Yes |
| Gamma Disp. assist | Yes |
| RAW output | Yes (HDMI) |
| Location information Link from smartphone | Yes |
Media
| SD memory card | |
| SDHC memory card (UHS-I/II compliant) | |
| SDXC memory card (UHS-I/II compliant) | |
| CFexpress Type A memory card |
Recording System
| Memory Card Slot | |
| Recording mode on 2 memory cards | Simult. Rec, sort, auto switch media, copy |
| File system | FAT12, 16, 32, exFAT |
| Noise reduction |
White Balance
| White balance modes | Auto/daylight/shade/cloudy/incandescent/fluorescent/flash/underwater/color temperature (2500 to 9900 k) and color filter/custom |
| Shutter AWB lock | yes (shut. halfway down/cont. shooting /off) |
| Type | Fast hybrid AF (phase-detection AF/contrast-detection AF) |
| Focus point | 35mm full frame: 693 points (phase-detection AF), APS-C mode with FF lens: 693 points (phase-detection AF), with APS-C lens: 567 points (phase-detection AF)/25 points (contrast-detection AF) |
| Focus Sensitivity Range | EV-4 to EV20 (ISO100 equivalent with F2.0 lens attached) |
| Focus mode | AF-A (automatic AF), AF-S (single-shot AF), AF-C (continuous AF), DMF (direct manual focus), manual focus |
| Focus area | Wide/zone/center fix/spot/expand spot/tracking |
| Eye AF / Subject Recognition AF | Human (right/left eye select) / animal (right/left eye select)/bird/insect/car train/ airplane |
| Other features | |
| AF Illuminator | Yes (with Built-in LED type) |
| AF Illuminator range | Approx. 0.3 m - approx. 3.0 m (with FE 28-70mm F3.5-5.6 OSS lens attached) |
| Metering type | 1200-zone evaluative metering |
| Metering sensor | Exmor R CMOS sensor |
| Metering sensitivity | EV-3 to EV20 (ISO100 equivalent with F2.0 lens attached) |
| Metering mode | |
| Exposure modes | |
| Movie (programmed AE (P)/aperture priority (A)/shutter-speed priority (S)/manual(M)/flexible exp. mode) | |
| Slow and quick motion (programmed AE (P)/aperture priority (A)/shutter-speed priority (S)/manual(M)/flexible exp. mode) | |
| Exposure compensation | +/- 5.0 EV (1/3 EV, 1/2 EV steps selectable) |
| Exposure bracketing | Bracket: cont., bracket: single, 2/3/5/7/9 frames selectable. (ambient light, flash light) |
| AE lock | Locked when shutter button is pressed halfway. Available with AE lock button. (on/off/auto) |
| Still images | ISO 100-32000 (ISO numbers up from ISO 50 to ISO 102400 can be set as expanded ISO range.), AUTO (ISO 100-12800, selectable lower limit and upper limit), Movies: ISO 100-32000 equivalent, AUTO (ISO 100-12800, selectable lower limit and upper limit) |
| ISO sensitivity (recommended exposure index) |
Viewfinder
| View finder type | 1.6 cm (0.64 type) electronic viewfinder (Quad-XGA OLED) |
| Number of dots | 9 437 184 dots |
| Control function | Brightness, Color temperature, Magnifi. |
| Field coverage | 100% |
| Magnification | Approx. 0.90x (with 50 mm lens at infinity, -1 m-1) |
| Dioptre adjustment | -4.0 to +3.0 m-1 |
| Eye point | Approx. 25 mm from the eyepiece lens, 21 mm from the eyepiece frame at -1 m-1 (CIPA standard) |
| Display function | Histogram, Real-time image-adjustment display, digital level gauge, grid line, focus check, peaking MF, zebra, movie marker, emphasized display during REC |
| Finder Frame Rate selection | NTSC mode: STD 60fps/HI 120fps, PAL mode: STD 50fps/HI 100fps |
| Type | 8.0 cm (3.2-type) type TFT |
| Touch panel | Yes |
| Number of dots | 2 095 104 dots |
| Brightness control | Manual (5 steps between -2 and +2), sunny weather mode |
LCD Screen
| Display function | Histogram, real-time image-adjustment display, digital level gauge, grid line, focus check, peaking MF, zebra, movie marker, for viewfinder, monitor off, emphasized display during rec |
| Adjustable angle | Opening Angles (approx.): Up 98-degree, down 40-degree, side 180-degree, rotation 270-degree |
| Focus magnifier | Yes, focus magnifier (35mm full frame: 4.7x/9.3x, APS-C: 3.1x/6.1x) |
| Face detection | Face/eye priority in AF, face priority in multi metering, regist. faces priority |
| Interval recording | Yes |
| ISO auto Min. SS | Yes |
| Bright monitoring | Yes |
| Copyright info | yes |
| Set file name | Yes |
| Save/import settings | Yes |
| Help guide | Yes |
| Video light mode | Yes |
| Zoom ring rotate | Yes |
| Still images clear image zoom | Approx. 2x |
| Movies clear image zoom | Approx. 1.5x (4K/8K), approx. 2x (HD) |
Digital Zoom
| Smart zoom (Still images) | 35mm full frame: M: approx. 1.5x, S: approx. 2x / APS-C: S: approx. 1.3x |
| 35mm full frame | L: approx. 4x, M: approx. 6.1x, S: approx. 8x |
| APS-C | M: approx. 4x, S: approx. 5.3x |
| 35mm full frame | Approx. 4x |
| APS-C | Approx. 4x |
| Digital zoom (movie) |
Shutter
| Type | Electronically-controlled, vertical-traverse, focal-plane type |
| Shutter type | Mechanical shutter/electronic shutter |
| Shutter speed | Still images: 1/8000 to 30 s, Bulb, Movies: 1/8000 to 1/4 (1/3 steps), up to 1/60 in AUTO mode (up to 1/30 in Auto slow shutter mode) |
| Flash sync speed | 1/250 s (35mm full frame), 1/320 s (APS-C) |
| Electronic Front Curtain Shutter | Yes (on/off) |
| Silent shooting | Yes (on/off) |
| Type | Image Sensor-Shift mechanism with 5-axis compensation (Compensation depends on lens specifications) |
| Compensation effect | 8.0 stops (based on CIPA standard. Pitch/yaw shake only. With FE 50mm F1.2 GM lens mounted. long exposure NR off.) |
| Mode | (Still images) on/off, (movie) active/standard/off |
| SteadyShot inside (image stabilization) |
Flash
| Flash compensation | +/- 3.0 EV (switchable between 1/3 and 1/2 EV steps) |
| Flash modes | |
| External flash compatibility | Sony α System Flash compatible with Multi Interface Shoe, attach the shoe adaptor for flash compatible with Auto-lock accessory shoe |
| FE level lock | Yes |
| Wireless control | Yes (light signal: available with fill-flash, slow sync., hi-speed sync/ radio signal: available with fill-flash, rear sync., slow sync., hi-speed sync.) |
Drive
| Drive modes | |
| Self-timer | 10 s delay/5 s delay / 2 s delay/continuous self-time /bracketing self-timer/self-timer (movie) |
| Pixel shift multi-shooting | Yes (4 shots/16 shots) |
| Continuous drive speed (approx. max.) | Continuous shooting: Hi+: 10 fps, Hi: 8 fps, Mid: 6 fps, Lo: 3 fps |
| Number of recordable frames (approx.) | |
| JPEG Extra fine L | over 1000 frames |
| JPEG Fine L | over 1000 frames |
| JPEG Standard L | over 1000 frames |
| RAW | 583 frames |
| RAW and JPEG | 184 frames |
| RAW (lossless compressed) | 547 frames |
| RAW (lossless compressed) and JPEG | 159 frames |
| RAW (uncompressed) | 135 frames |
| RAW (uncompressed) and JPEG | 88 frames |
Playback
| Modes | |
| Photo capture | Yes |
Accessibility
| Screen reader | Yes |
Interface
| PC Interface | Mass-storage / MTP |
| Multi/micro USB terminal | Multi/micro USB terminal |
| Sync Terminal | Yes |
| Wireless LAN (built-in) | Yes (Wi-Fi compatible, IEEE 802.11a/b/g/n/ac (2.4 GHz band/5 GHz band) |
| Bluetooth | Yes (Bluetooth Standard Ver. 5.0 (2.4 GHz band) |
| Multi Interface Shoe | Yes (with Digital Audio Interface) |
| Mic Terminal | Yes (3.5 mm Stereo minijack) |
| Headphone terminal | Yes (3.5 mm Stereo minijack) |
| Remote control (wireless) | Yes (Bluetooth remote control) |
| Vertical grip connector | Yes |
Functions
| FTP transfer Func.(Wired LAN(USB-LAN), USB Tethering, Wi-Fi) | |
| View on smartphone | |
| Remote control via Smartphone | |
| PC remote | |
| Bravia sync (Control for HDMI) | |
| PhotoTV HD |
USB Streaming
| Video data format | MJPEG, YUV420 |
| Video resolution | 3840 x 2160 (15p / 12.5p) / 1920 x 1080 (60p/50p/30p/25p)/1280 x 720 (30p/25p) |
| Audio data format | LPCM 2ch (16 bit 48 kHz) |
| Microphone | Built-in, stereo |
| Speaker | Built-in, monaural |
| Compatible standards | Exif Print, print image matching III |
| Custom function type | Yes |
| My Menu | Yes |
| My dial settings | Yes |
| Reg cust shoot set | Yes |
| Programmable setting | Yes (body 9 sets/memory card 12 sets) |
Lens Compensation
| Setting | Peripheral shading, chromatic aberration, distortion, breathing (movie) |
Power
| Battery | One rechargeable battery pack NP-FZ100 |
| Battery life still images | Approx. 440 shots (Viewfinder)/approx. 530 shots (LCD monitor) (CIPA standard) |
| Battery Life (Movie, actual recording) | Approx. 90 min (Viewfinder) / Approx. 100 min (LCD monitor) (CIPA standard) |
| Battery Life (Movie, continuous recording) | Approx. 145 min (Viewfinder) / Approx. 150 min (LCD monitor) (CIPA standard) |
| Internal battery charge | Yes (Available with USB type-c terminal USB power delivery compatible) |
| USB power supply | Yes (Available with USB type-c terminal. USB power delivery compatible) |
Power Consumption
| Power consumption with viewfinder | Still images: Approx. 4.5 W (with FE 28-70mm F3.5-5.6 OSS lens attached), movies: approx. 6.8 W (with FE 28-70mm F3.5-5.6 OSS lens attached) |
| LCD screen | Still images: Approx. 3.7 W (with FE 28-70mm F3.5-5.6 OSS lens attached), movies: approx. 6.6 W (with FE 28-70mm F3.5-5.6 OSS lens attached) |
Weight
| With battery and memory Card included | Approx. 1 lb 9.6 oz (723 g) |
| Body only | Approx. 1 lb 6.6 oz (638 g) |
Dimensions
| Dimension (W x H x D) |
Operating Temperature
| 0-40-degree-C /32-104-degree-F |
Shipping & Returns
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.
