Big news! Welcome to our brand-new Focus Camera website — faster, smoother, and easier to shop than ever before. With a refreshed design, better navigation, and improved performance, shopping with us will be even more enjoyable.
This transition is all about you — and we’re excited to bring you a better experience!
Take part in our world photo day giveaway for a chance to win one of six prizes.
Why You'll Love the Upgrade
Got Questions? We've Got Answers!
Why has the website changed?
Why has the website changed?
We recently moved to a new platform to offer a faster, more reliable, and more user-friendly shopping experience. This change helps us improve site speed, mobile browsing, checkout, and security.
How do I log in?
How do I log in?
We will no longer use accounts with password once we transition. To simplify the process we will ask for your email address and send a One Time Code to that email in order to sign in.
How can I track an old order?
How can I track an old order?
For orders placed before August 13th you can find your order information here: Track / Return Orders.
Orders placed after the transition will have tracking information in your account.
If you are having trouble viewing an old order, contact customer service at support@focuscamera.com and please have your order number, if applicable.
How do I change / cancel my order?
How do I change / cancel my order?
You can contact customer service atsupport@focuscamera.comand please have your order number, if applicable.
Where is my order history?
Where is my order history?
We are actively working on importing order history. For the time being, contact customer service at support@focuscamera.com and please have your order number, if applicable.
Are my cart and wishlist still available?
Are my cart and wishlist still available?
At this time, we are unfortunately unable to transfer the items that are in your cart or wishlist to our new shopping experience. However, we are working on upgrading our menu options. If you have any questions about an item in your wishlist please contact websiteteam@focuscamera.com.
I'm seeing error pages when I click on links.
I'm seeing error pages when I click on links.
We’re working hard to redirect all the right pages to their new homes. If you land on a 404 or something looks off, feel free to report it — it helps us improve! You can contact us at websiteteam@focuscamera.com.
We're here to support!
For any other questions, please contact customer service at support@focuscamera.com.
There may be longer wait times during this transition, but we are eager to support you as well. We strive to provide a great experience for our customers!
