Canon EOS R6 Mark II Mirrorless Camera with Cropping Guide Firmware Bundle
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Canon EOS R6 Mark II Mirrorless Camera with Cropping Guide Firmware...
Canon EOS R6 Mark II Mirrorless Full-Frame Camera with 24.2MP CMOS Sensor 4K and DIGIC X (Black)
Hybrid Power for Still and Video Creators
The EOS R6 Mark II is a full-frame mirrorless camera crafted for both personal storytelling and professional production. With advanced still and video features, it offers unmatched flexibility and creative control for hybrid shooters who demand precision, speed, and cinematic quality in one body.
Precision Shooting with Cropping Guide
Canon’s innovative Cropping Guide brings intuitive composition to life. Whether you're photographing school portraits, sports action, or staged setups, this feature ensures your subject is consistently framed. Send your camera to Canon’s service center to unlock this feature, activate it via the menu, and choose the guide that best fits your shooting needs.
Enhanced Image Quality with New Sensor
Equipped with a Canon-designed 24.2 Megapixel full-frame CMOS sensor, the EOS R6 Mark II delivers sharp, detailed images even in low-light conditions. Paired with the DIGIC X processor, it enables fast performance, powerful image processing, Dual Pixel CMOS AF II, and advanced video recording.
Speed and Power with Continuous Shooting
Capture the perfect moment with high-speed continuous shooting at up to 12 fps with the mechanical shutter and up to 40 fps using the electronic shutter. RAW Burst Mode, with pre-shooting enabled.
Advanced Autofocus and Subject Detection
Dual Pixel CMOS AF II covers up to approximately 100% x 100% of the frame with 1,053 AF zones. Thanks to deep learning, the EOS R6 Mark II can now detect horses, trains, airplanes, people, animals, and vehicles, including enhanced head, face, and eye tracking for humans and animals.
Cinema-Ready Video Capabilities
Shoot 6K oversampled uncropped 4K up to 60 fps or Full-HD up to 180 fps with AF tracking. The camera supports Canon Log 3, HDR PQ, and Full-HD proxy recording. Record continuously in Full-HD for up to 6 hours or 4K for over 50 minutes. It’s also compatible with Canon’s RF5.2mm F2.8 L Dual Fisheye lens for simplified VR content creation.
Built-In Stability and Design Flexibility
The in-body 5-axis image stabilizer provides up to 8 stops of shake correction, especially when paired with RF lenses that feature optical IS. Electronic Movie Digital IS further improves footage when walking or in motion. The 3.0-inch vari-angle touchscreen and 0.5-inch OLED EVF (3.69 million dots) offer accurate, responsive viewing at up to 120 fps.
Seamless Connectivity
Connect to smart devices via built-in Bluetooth and Wi-Fi, or use the USB-C port for wired transfer. Use the Canon Camera Connect app to geotag photos, remotely control the camera, or transfer files directly to your smartphone. The EOS R6 Mark II also supports UVC for Full HD livestreaming via Zoom, Microsoft Teams, Skype, and more—no extra software needed.
Canon 200ES EOS DSLR Camera Gadget Bag with Padded and Adjustable Shoulder Strap (Black)
Store and protect your DSLR camera with 1-2 lenses and assorted accessories in the Canon 200ES EOS DSLR Camera Gadget Bag. It features a main compartment with a touch-fastening, padded divider for organizing your gear, and a large weather flap with a quick-release buckle for protection from the elements. Carry your 200ES with the padded top handle or adjustable shoulder strap. For added comfort, the shoulder strap has a sliding, non-slip pad. A light gray interior is useful for locating gear under low light.
Kodak 64GB Class 10 UHS-I U1 SDXC Memory Card
The Kodak 64GB memory card is ideal for everyday use, offering ample storage for Full HD videos and high-resolution photos. With up to 85MB/s read speeds for fast file transfers, up to 25MB/s write speeds, and a Class 10 rating, it delivers reliable performance for recording and storing your content.
Canon EOS R6 Mark II Mirrorless Full-Frame Camera with 24.2MP CMOS Sensor 4K and DIGIC X (Black)
Type
| Type | Digital interchangeable lens, mirrorless camera |
| Image Processor | DIGIC X |
| 2 x SD card slots | |
| Compatible with UHS-II | |
| Eye-Fi cards and Multimedia cards (MMC) are not supported. | |
| Compatible Lenses | |
| Canon RF lens group (including RF-S lenses) | |
| When using Mount Adapter EF-EOS R | Canon EF or EF-S lenses (excluding EF-M lenses) |
| Lens Mount | Canon RF mount |
| Recording Media |
Image Sensor
| Type | Full-frame CMOS sensor (compatible with Dual Pixel CMOS AF) |
| Effective pixels | Approx. 24.2 megapixels |
| Screen Size | Approx. 36.0 x 24.0 mm |
| Pixel Unit | Approx. 6.00 µm square |
| Total Pixels | Approx. 25.6 megapixels |
| Aspect Ratio | 3:2 (Horizontal:Vertical) |
| Color Filter System | RGB primary color filters |
| Low Pass Filter | Installed in front of the image sensor, non-detachable |
| Dust Deletion Feature | |
| Self Cleaning Sensor Unit | |
| Removes dust adhering to the low-pass filter. | |
| At power off only / Enable / Disable. Performed automatically (taking about approx. 2 sec. as indicated on the screen) or manually (taking about approx. 8 sec. as indicated on the screen). | |
| After manually activated cleaning, the camera will automatically restart (Power OFF to ON). | |
| When [Multi Shot Noise Reduction], [Multiple exposures], or [HDR mode] is set, [Clean now] and [Clean manually] cannot be selected. | |
| Dust Delete Data acquisition and appending | |
| The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images. | |
| The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots. | |
| Not available with RF-S/EF-S lenses, in cropped shooting, during focus bracket shooting, in FAW burst mode, or multiple-exposure shooting. | |
| Manual cleaning (by hand) |
Recording System
| Recording Format | Compliant to Design rule for Camera File system 2.0 and Exif 2.31. |
| Supports time difference information in Exif 2.31. | |
| Image Format | JPEG, HEIF, RAW / C-RAW / Dual Pixel RAW/ RAW burst (CR3), C-RAW (Canon original) ;Movies: ALL-I (Time-lapse video only), IPB (MP4) |
| File Numbering | |
| File numbering methods | |
| Continuous numbering | |
| The numbering of captured images continues even after you replace the card. | |
| Auto reset | |
| When you replace the card, the numbering will be reset to start from 0001. If the new SD card already contains images, the numbering will continue from the last recorded image in the card. | |
| Manual reset | |
| Resets the file number to 0001, and creates a new folder automatically. | |
| RAW + JPEG / HEIF Simultaneous Recording | Simultaneous recording of any combination of RAW/C-RAW and JPEG/HEIF image-recording quality is supported. |
| Color Space | Selectable between sRGB and Adobe RGB |
| Picture Style | |
| Auto | |
| Standard | |
| Portrait | |
| Landscape | |
| Fine Detail | |
| Neutral | |
| Faithful | |
| Monochrome | |
| User Defined 1-3 | |
| In Scene Intelligent Auto, [Auto] will be set automatically. | |
| [Standard] is the default setting for [User Def. 1-3]. | |
| The following file numbers can be set |
White Balance
| Settings | |
| Auto (Ambience priority/White priority) | |
| Day Light | |
| Shade | |
| Cloudy (Effective also in twilight and sunset.) | |
| Tungsten light | |
| White fluorescent light | |
| Flash | |
| Custom (Custom WB) | |
| Color temperature (White balance can be adjusted during movie recording.) | |
| Auto White Balance | Option between ambience priority and white priority settings, using SET button |
| White Balance Shift | Blue/amber bias: ±9 levelsMagenta/green bias: ±9 levelsCorrected in reference to the current WB modes color temperature. |
Viewfinder
| Type | OLED color electronic viewfinder; 0.5-inch, approx. 3.69 million dots |
| Coverage | Approx. 100% vertically and horizontally relative to the shooting image area (with image quality L, at approx. 23mm eyepoint). |
| Magnification / Angle of View | Approx. 0.76x / Approx. 35.2 degrees (with 50mm lens at infinity, -1 m-1) |
| Eye Point | Approx. 23mm (at -1 m-1 from the eyepiece lens end) |
| Dioptric Adjustment Range | Approx. -4.0 to + 2.0 m-1 (dpt) |
| Viewfinder Information | |
| Maximum burst | |
| Possible shots/Sec. until self-timer shoots | |
| Focus Bracketing/ Multiple-exposure/HDR shooting/Multi Shot Noise Reduction/Bulb time/Interval timer | |
| Shooting mode | |
| AF method | |
| AF operation | |
| Image quality | |
| Card | |
| Drive mode | |
| Metering mode | |
| No. of remaining shots for focus braketing, multiple exposures, or interval timer | |
| Electronic level | |
| Movie recording time available | |
| Battery level | |
| Image Stabilizer (IS mode) | |
| Histogram (Brightness/RGB) | |
| Quick Control button | |
| Anti-flicker shooting | |
| White balance/White balance correction | |
| Picture style | |
| Auto Lighting Optimizer | |
| Still photo cropping / Aspect ratio | |
| AF point (1-point AF) | |
| AEB/FEB | |
| View Assist | |
| HDR PQ | |
| Flash ready / FE lock / High-speed sync | |
| Electronic shutter | |
| Touch shutter / Create folder | |
| AE lock | |
| Shutter speed / Multi-function lock warning | |
| Aperture value | |
| Wi-Fi® function | |
| Wi-Fi® signal strength | |
| Bluetooth® function | |
| Exposure simulation | |
| Magnify button | |
| ISO speed | |
| Highlight tone priority | |
| Exposure compensation | |
| Exposure level indicator |
Autofocus
| Focus Method | Dual Pixel CMOS AF |
| Number of AF zones available for Automatic Selection | |
| AF area | Horizontal: Approx. 100% x Vertical: Approx. 100%(100% x 100% AF coverage in Face Detect + Tracking AF; coverage can vary, depending upon lens being used) |
| Stills | Max. 1053 zones (39 x 27) |
| Movies | Max. 1053 zones (39 x27) |
| Selectable Positions for AF Point | |
| AF area | Horizontal: Approx. 90% x Vertical: Approx. 100% |
| Stills | Max. 4897 positions (83 x 59) |
| Movies | Max 4067 positions (83 x 49) |
| AF Working Range | |
| EV -6.5 to 20 (f/1.2 lens*, center AF point, One-Shot AF,at 73 degrees Fahrenheit / 23 degrees Celsius, ISO 100 | |
| *Except RF lenses with a Defocus Smoothing (DS) coating. | |
| Focusing brightness range (still photo shooting) | |
| EV –6.5 to 21 (with an f/1.2 lens,* center AF point, One-Shot AF at room temperature, and ISO 100) | |
| *Except RF lenses with a Defocus Smoothing (DS) coating. | |
| Focusing brightness range (in movie recording) | |
| 4K | EV –4.0 to 21Full HD: EV –4.5 to 21(with an f/1.2 lens,* center AF point, One-Shot AF at room temperature, ISO 100, and29.97 / 25.00 fps.) |
| *Except RF lenses with a Defocus Smoothing (DS) coating. | |
| Available AF Areas | |
| Spot AF | |
| 1-point AF | |
| Expand AF area | Above/below/left/right |
| Expand AF area | Around |
| Flexible Zone AF 1 | |
| Flexible Zone AF 2 | |
| Flexible Zone AF 3 | |
| Whole area AF | |
| Available Subject Detection | |
| Auto | |
| People | |
| Animals (dogs / cats / birds / horses) | |
| Vehicles (motorsports cars or motorcycles / aircraft / trains) | |
| *Certain types of animals or vehicles may not be detected, depending on shape and appearance | |
| Eye Detection | |
| Selects the eye closer to the camera (as detected from the angle of the face). | |
| At the same distance from the camera, selects the eye closer to the center of the image. | |
| Can be selected by touch. | |
| Can be selected with the Multi-controller. | |
| Manual |
Exposure Control
| Metering Modes | |
| Real-time metering from CMOS image sensor (384 [24x16] metering zones) | |
| Evaluative metering (AF point-linked) | |
| Partial metering (approx. 5.9% of the area at the center of the screen) | |
| Spot metering (approx. 3.0% of the area at the center of the screen) | |
| Center-weighted average metering | |
| Metering Range | EV -3 - 20 (at 73 degrees Fahrenheit / 23 degrees Celsius, ISO 100)(Still Photo Shooting) |
| Exposure Modes | |
| Scene Intelligent Auto | |
| Hybrid Auto | |
| Special Scenes | |
| Creative Filters | |
| Flexible-priority AE | |
| Program AE | |
| Shutter-priority AE | |
| Aperture-priority AE | |
| Manual Exposure | |
| Bulb Exposure | |
| Custom Shooting Modes C1, C2, C3 | |
| Exposure Compensation | |
| User-set±3 stops in 1/3- or 1/2-stop increments | |
| AEB±3 stops in 1/3- or 1/2-stop increments | |
| AE Lock | |
| Auto AE lock | |
| AE is locked as soon as subjects are in focus using One-Shot AF when set to selected metering mode in [C.Fn2 | AE lock meter. mode after focus]. |
| User-set AE lock. | |
| Use the AE lock button (update by pressing the button again) in Fv, P, Tv, Av, and M mode. | |
| Enabled in all metering modes.9 | |
| Type | |
| Electronically controlled focal-plane shutter | |
| Electronic first curtain | |
| Mechanical shutter | |
| Electronic shutter* | |
| *Cannot be used in conjunction with the following functions | flash photography, HDR shooting, multiple exposures, Multi Shot Noise Reduction, AEB, HDR PQ, anti-flicker shooting, Dual Pixel RAW shooting, Digital Lens Optimizer [High]. * A shutter release sound is not generated. However, note that the sounds other than the shutter release sound (aperture, focusing lens drive sound/electronic sound, etc.) may be generated. * In electronic shutter shooting under conditions such as flash firing by other cameras or with fluorescent lighting or other flickering light sources, a strip of light or banding due to the brightness difference may be recorded in the image. |
| Mechanical / 1st-curtain Electronic shutter | 1/8000th sec – 30 seconds, in 1/3 or 1⁄2-step increments |
| Electronic shutter | 1/8000th sec – 30 seconds, in 1/3 or 1⁄2-step increments (1/16,000th possible, if user-set in Tv or M shooting modes) |
| X-sync Speed | |
| Mechanical Shutter | 1/200 sec. |
| Elec. 1st-curtain | 1/250 sec. |
| Shutter Release | Soft-touch electromagnetic release |
| Self Timer | 10-sec. delay, 2-sec. delay |
| Shutter Speeds |
Image Stabilization (IS mode)
| Still Photo IS | |
| In-body IS operation can be selected when using a non-IS lens. | |
| Always on | |
| Only for shot (no stabilization in viewfinder/LCD screen between shots)Coordinated IS when used with Canon RF or RF-S lenses having optical Image Stabilization |
External Speedlite
| Accessory Shoe | Canon Multi-function accessory shoe Optional Canon AD-E1 adapter required for conventional shoe-mount flashes and accessories |
| E-TTL balance | Ambience priority, standard, flash priority |
| Flash Exposure Compensation | ±3 stops in 1/3- or 1/2-stop increments |
| Continuous flash control | E-TTL each shot / E-TTL 1st shot |
HDR Shooting
| HDR Shooting (HDR PQ) | Disable / Enable |
| Still Photo HDR PQ | |
| Recording format | HEIF |
| Bit depth | 10 bit |
| Color sampling method | YCbCr 4:2:2 |
| HDR specification | ITU-R BT.2100 (PQ) |
| Movie HDR PQ | |
| Recording format | mp4 |
| Bit depth | 10 bit |
| Color sampling method | YCbCr 4:2:2 |
| HDR specification | ITU-R BT.2100 (PQ) |
| Continuous HDR Shooting (still images) | 1 shot only / Every shot |
Video Recording
| Video AF | Dual Pixel CMOS AF; Movie Servo AF available in AF Menu |
| ExposureCompensation | ±3 stops in 1/3- or 1/2-stop increments |
| Time Code | Yes (Count up, Start time setting, Movie recording count, Movie play count, HDMI time code on/off, HDMI rec. command on/off, Drop frame enable/disable) |
| Movie Pre-recording (On/Off) | 3 or 5 seconds; user-selectable |
| Time-lapse Movie Setting | Interval 2 sec – 99:59:59; Number of frames 2–3,600; Movie recording size 4K/Full HD; Auto exposure fixed @ first frame/auto for each frame; Beep per frame recorded (volume setting 0/silent – 5) |
| Time-lapse Playback Frame Rate | 29.97 (set to NTSC); 25.00fps (set to PAL) |
LCD Screen
| Type | TFT color, liquid-crystal monitor |
| Monitor Size | 3.0-inch (screen aspect ratio of 3:2) 2.95 in./7.5cm diagonal (2.44 in./6.2cm width, 1.65 in./4.2cm height) |
| Dots | Approx. 1.62 million dots |
| Coverage | Approx. 100% vertically/horizontally |
| Brightness Control | Manually adjustable to one of seven brightness levels |
| Touch-screen Operation | Supported for AF Point selection; Touch AF; Touch Shutter; Menu selection; Quick Control Menu; Magnified view |
| Clear View LCD II | |
| Anti-smudge coating applied. | |
| Anti-reflection coating not applied. | |
| Interface Languages | 29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese) |
| Coating |
Playback
| Highlight Alert | The white areas with no image data will blink. |
| Histogram | Brightness and RGB |
Quick Control Function
| Function | The Quick Control screen can be accessed by pressing the Quick Control button during shooting, recording, or playback. |
| The following settings are available for the [Quick Control screen] during movie recording. | |
| View 1 | Conventional Quick Control screen |
| View 2 | Cinema EOS-style Quick Control screen |
| Quick Control Screen |
Image Protection and Erase
| Protection | |
| Single image (select image) | |
| Select range | |
| All images in folder | |
| All images on card | |
| Image browsing and image search can be based on ratings. | |
| Ratings-based image selections also possible with DPP. | |
| All found images (only during image search) | |
| Erase | |
| Except protected images | |
| Select images to erase | |
| Select range | |
| All images in folder | |
| All images on card | |
| All found images (only during image search) |
Direct Printing
| Compatible Printers | Not Supported |
DPOF: Digital Print Order Format
| DPOF | Compliant to DPOF Version 1.1 |
Wi-Fi
| Supporting Standards | Equivalent to IEEE 802.11 b/g/n/a/ac Standards |
| Transmission Method | DS-SS modulation (IEEE 802.11b)OFDM modulation (IEEE 802.11g/n/a/ac) |
| Transition Frequency (Central Frequency) | 2.4 GHz bandFrequency: 2412 to 2462 MHzChannels: 1 to 11 channels5.0 GHz bandFrequency: 5180 to 5825 MHzChannels: 36 to 165 channels1 |
| Connection Method | |
| Camera access point mode | |
| Infrastructure mode | |
| Communication with a Smartphone | |
| Images can be viewed, controlled, and received using a smartphone. | |
| Remote control of the camera using a smartphone is possible depending on the Camera Connect specifications. | |
| Images can be sent to a smartphone. | |
| NFC connection | Not supported |
| Supported images | JPEG, HEIF, RAW/C-RAW, MP4 video files |
| Transcoding while sending | Size to send (original / reduced size); Quality to send (original / compressed) |
| Remote Operation Using EOS Utility | The camera can be controlled via Wi-Fi or USB, with Canon EOS Utility software installed in a compatible Mac or Windows computer. |
| Print from Wi-Fi Printers | Not supported. |
| Send Images to a Web Service | image.canon: Video files (MP4) and JPEG, HEIF, RAW or C-RAW still images can be uploaded to image.canon servers.From image.canon, images can be sent to specific social media and 3rd-party cloud image services. |
Bluetooth
| Standards Compliance | Bluetooth Specification Version 5.0 compliant (Bluetooth Low Energy technology) |
| Transmission Method | GFSK modulation |
| Bluetooth Pairing | Smartphone — up to 10 devices; BR-E1 remote controller — 1 unit |
Customization
| Available Functions | Dial direction during Tv/Av; Control ring rotation direction; Customize buttons; Customize dials |
| Custom Controls | |
| Customizable Buttons | |
| Shutter button | |
| Movie button | |
| AF-ON button | |
| AE lock button | |
| AF point button | |
| Depth of field preview button | |
| Lens AF stop button | |
| Multi-function button | |
| Set button | |
| Multi-controller | |
| Lens function button | |
| Speedlite menu direct button | |
| Customizable Dials | |
| Main dial | |
| Quick control dial 1 and 2 | |
| Lens Control ring | |
| My Menu Registration | |
| Up to six top-tier menu options and Custom Function settings can be registered. | |
| Up to five My Menu tabs can be added. | |
| My Menu tab overall operations | |
| Adding a ta | |
| Deleting tabs in a batch | |
| Deleting all tab items | |
| Setting the menu display | |
| My Menu tab detailed operations | |
| Selecting a registered item | |
| Sorting registered items | |
| Deleting selected registered items | |
| Deleting registered items in a batch | |
| Deleting tabs | |
| Changing a tab name (16 ASCII characters) |
Interface
| USB Terminal | |
| Equivalent to SuperSpeed USB (USB 3.1 Gen 1) | |
| For PC communication | |
| Terminal type | USB Type-C |
| Shared with terminal for in-camera charging with the USB Power Adapter PD-E1. | |
| In-camera Charging | Equivalent to USB type-C (5 V/1.5 A), but use should be restricted to USB Power Adapter PD-E1. |
| HDMI Out Terminal | |
| HDMI micro OUT terminal Type D (Resolution switches automatically) / CEC not compatible | |
| Images can be displayed through the HDMI output and on screen at the same time. | |
| Images will not be displayed unless [NTSC] or [PAL] is properly set according to the video system of the TV set. | |
| Microphone terminal | 3.5mm diameter stereo mini jack |
| Headphone terminal | Compatible with 3.5mm diameter stereo mini-plug |
Power Source
| Battery | |
| Canon LP-E6NH battery pack (also compatible with LP-E6N and LP-E6 battery packs) | |
| With the AC Adapter AC-E6N + DC Coupler DR-E6, AC power is possible. | |
| With the USB Power Adapter PD-E1, in-camera charging of LP-E6NH is possible. The USB Power Adapter PD-E1 is not compatible with powering the camera. | |
| Optional Battery Grip | Compatible with Canon Battery Grip BG-R10 (Accepts one or two LP-E6NH, LP-E6N, or LP-E6 battery packs) |
| Battery Check | |
| Remaining capacity percentage | |
| Shutter count, on current battery charge | |
| Recharge performance (batterys ability to hold charge; displayed in 3 levels) | |
| Start-up Time | |
| Approx. 0.4 sec. | |
| Based on CIPA testing standards. | |
| Automatic battery check when the power switch is turned ON. Displayed in 5 levels in viewfinder, and on LCD screen. Battery info display in Set-up Menu |
Dimensions and Weight
| Dimensions (W x H x D) | |
| Approx. 5.45 x 3.87 x 3.48 in. / 138 x 98.4 x 88.4mm | |
| Based on CIPA standards. | |
| Weight | |
| Approx. 1.5 lbs. / 680g (including battery, SD memory card; without body cap) | |
| Approx. 1.3 lbs. / 598g (body only; without battery, card or body cap) |
Operating Environment
| Working Temperature Range | 32-104 degrees Fahrenheit / 0-+40 degrees Celsius |
Working Conditions
| Working Humidity | 85% or less |
Kodak Class 10 UHS-I U1 SDXC Memory Card
| Capacity | 64GB |
| Read speed | Up to 85MB/s |
| Write speed | Up to 25MB/s |
| Compatibility | Compatible with all devices supporting SDXC standards |
Canon 200ES EOS DSLR Camera Gadget Bag with Padded and Adjustable Shoulder Strap (Black)
General
| Material | Nylon |
| Type of Closure | Buckle |
| Case / Gig Bag | Soft Shell Case |
| Carry/Transport Options | Shoulder Strap |
| Bags/Case Features | Weatherproof |
Shipping & Returns
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.
