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DJI |SKU: CPQT0000995301

DJI Care Refresh for Avata 2 (2-Years, Physical Card)

$99.00

Product highlights

  • 2-Year Plan
  • 4 Replacements (including 2 for Flyaway Coverage) 
    Exclusive Technical Service
  • DJI Care Express provides an effective and efficient replacement
  • Global Service and Support (Handheld products)

In the box

  • DJI Care Refresh for Avata 2 (2-Years, Physical Card)

Free standard shipping

*Orders placed before 1 PM EST Mon - Thur will ship the same day. Orders placed beyond these hours will be shipped the next business day. Exclusions apply. See shipping policy

Free Local Pickup

Please call for store stock availability. Requests made before 2:30 PM EST can be available for next-day pickup. Learn more

Questions? We’re Here to Help

Call or email one of our experts.

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DJI Care Refresh is a comprehensive protection plan that provides DJI photography products with coverage for accidental situations and natural wear, including flyaways and water damage. Official replacements and technical support allow you to create with peace of mind.

Replacements for Peace of Mind DJI Care Express

Enjoy up to four replacement opportunities (including two for Flyaway Coverage) which are provided at lower prices than

most repairs.

DJI Care Express

DJI Care Express provides an effective and efficient replacement option that lets you receive your replacement product faster.

Exclusive Technical Service

DJI Care has exclusive technical service channels to provide support, including online chat and call support.

Global Service and Support (Handheld Products)

Global Service and Support allows you to have access to replacement or repair services at any DJI-authorized repair center across the globe.

1.Flyaway Coverage and International Warranty Service are only available for select DJI products.For details on other benefits like Exclusive Technical Service, Exclusive Repair

Discounts, and Factory Maintenance, please visit the DJI official website.

2.DJI Care Refresh can be purchased if the product meets one of the following criteria:

  • Brand-new and unactivated product
  • Aircraft or gimbal activated within the last 48 hours; handheld  device activated within the last 30 days.

If the product does not meet the above conditions, please apply for video verification or contact DJI Support to send the product back. DJI Care Refresh can be purchased within 72 hours of receiving the purchasing notice.

Shipping & Returns

  • Same Day Shipping


    All orders placed by 1PM( EST), Monday through Thursday, and by 11AM (EST) on Friday, are shipped same day. Orders placed outside these times will ship the next business day. We do not ship internationally or to Puerto Rico, Guam and other US territories at this time. For more details click here.

  • Free Standard Shipping


    We offer free standard shipping on thousands of items within the continental USA (this does not include Alaska and Hawaii).



  • Easy returns


    If you're not happy with your purchase for any reason, our flexible 30-day free return policy makes it easy to get a full refund. Click here to view our return policy.

Frequently Asked Questions

How do I return an item?

Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.

Will I receive a full refund when I return an item?

You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.

How many days do I have to make a return?

You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days. 

My item was damaged in transit. How do I place a return?

If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage. 

There’s an issue with my order, what should I do?

Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.

Can I exchange an item?

We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.

If I ordered a kit, do I have to return all the items?

If you ordered a kit, you must return all components and accessories to receive a full refund.

I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?

If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.

Do you offer repairs?

We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.

What is your return policy?

Most items can be returned within 30 days for a full refund. Click here to read our full return policy. 

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