DJI Care Refresh for Avata 2 (1-Year, Physical Card)
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Product highlights
Product highlights
In the box
In the box
Free standard shipping
Free standard shipping
*Orders placed before 1 PM EST Mon - Thur will ship the same day. Orders placed beyond these hours will be shipped the next business day. Exclusions apply. See shipping policy
Free Local Pickup
Free Local Pickup
Please call for store stock availability. Requests made before 2:30 PM EST can be available for next-day pickup. Learn more
The DJI Care Refresh 1-Year Plan for DJI Avata 2 offers comprehensive protection against accidental damage, giving pilots peace of mind with coverage for collisions, water damage, flyaways and natural wear. Enjoy fast replacements, official warranty protection, and free two-way shipping—all backed by DJI’s world-class service.
Comprehensive Accident Coverage
Get reliable protection for your DJI Avata 2 against a wide range of unexpected accidents, including collisions, water damage, flyaways, and natural wear, ensuring peace of mind during every flight.
Up to 2 Low-Cost Replacements
The plan includes up to two product replacements within one year. If an accident occurs, you can receive a brand-new or equivalent replacement at a reduced cost.
Express Replacement Service
DJI’s Express option skips the standard damage assessment process and sends out a replacement product immediately after receiving your damaged unit, minimizing downtime.
Official Warranty Coverage
During the coverage period, main parts of your product remain protected under DJI’s official warranty, extending your product’s overall reliability and performance assurance.
Free Two-Way Shipping
DJI covers all shipping costs involved in the replacement process—both when sending in your damaged unit and receiving your replacement—at no extra cost to you.
Flyaway Coverage Included
If your drone goes missing during flight and cannot be recovered, DJI Care Refresh provides a replacement solution with Flyaway Coverage, offering added reassurance for high-risk scenarios.
Water Damage Protection
Accidental exposure to water or landing in wet environments is covered, so you can fly with confidence even in unpredictable weather or over water.
Collision Damage Protection
If your DJI Avata 2 is damaged due to crashing into objects or hard landings, it qualifies for replacement, even if the damage is extensive.
Access to Exclusive Technical Support
Enjoy priority service through dedicated DJI Care channels, including online chat and phone support, for faster responses and efficient resolution of any issues.
Main
| Configuration | Core |
DJI Care Refresh for Avata 2 (1-Year, Physical Card)
| Compatibility | Avata 2 Drone |
| Service Period | 1 Year |
| Number of Replacements | 2 (including 1 for Flyaway Coverage) |
| Official Warranty | 1 Year |
| Renewal | Supported |
Shipping & Returns
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.
