DJI Mini 3 Pro Drone Complete Kit with 64GB MicroSDXC Card, Weatherproof Case and Drone Accessories
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DJI Mini 3 Pro with DJI RC Remote
The DJI Mini 3 Pro with DJI RC Remote is just as powerful as it is portable. Weighing less than 249 g and with upgraded safety features, it's not only regulation-friendly, but it's also the safest in its series. With a 1/1.3-inch sensor and top-tier features, it redefines what it means to fly Mini.
Packed with Performance
The Mini 3 Pro sports a completely new look that is optimized to get more out of every flight. With larger propellers, an aerodynamic body tilt, and a powerful obstacle sensing system, the streamlined design allows for increased flight time and safety. The reimagined gimbal offers a wider rotation range for low-angle shots and True Vertical Shooting, allowing endless creative opportunities. Every aspect of this facelift has been carefully considered to take Mini to never-before-seen heights.
Fold Up and Go
For creators on the move, hassle-free use is key. Weighing less than 249 g, Mini 3 Pro doesn't require registration in most countries and regions. The foldable and compact design also makes it easy to carry along with you on your next hike, beach day, or impromptu weekend away. Be ready to capture breathtaking footage when inspiration strikes.
Sweet Air Time
Capture and explore more of your surroundings with an extended flight time of up to 34 minutes. The DJI Mini 3 Pro's Intelligent Flight Battery is ultra-lightweight and has enough power to cover your aerial photography needs. If you're the kind of person that likes to push each flight to the limit, we've got you covered too. Upgrade to the Intelligent Flight Battery Plus and enjoy care-free exploration for up to 47 minutes.
Fly by Day and Night
Capture the subtlety of light and shadows as you head out on a day trip.
Shoot with clarity and less noise as evening falls. Savor the moment, stay true to your creative process, and trust Mini 3 Pro to capture your world.
Pro
The DJI Mini 3 Pro is outstanding in a wide range of lighting conditions, so you can always be ready to create. The 1/1.3-inch CMOS sensor features dual native ISO and supports the direct output of HDR footage. Every image is enriched with a higher dynamic range to reveal more detail in highlights and shadows. Enjoy exceptional standards of aerial photography with bigger 2.4μm pixels and an aperture ratio of f/1.7. With more light available, your images will appear true-to-life even in low-light scenes.
Aerial Photography Done Right
Take your content to the next level with stunning 4K HDR video and 48MP RAW photos. Marvel at the rich clarity of every image, even as you zoom in. Or slow things down as the world gets hectic with dramatic 1080p/120fps slow-motion video.
Color Outside the Lines
The D-Cinelike Color mode provides more visual information, offering you richer color possibilities and more flexibility when editing.
Peace of Mind as You Fly
Fly with confidence as you navigate the skies. DJI Mini 3 Pro is fully upgraded to support active obstacle sensing and stable video transmission.
Tri-Directional Obstacle Sensing
The DJI Mini 3 Pro is hands-down our safest Mini to date. Equipped with forward, backward, and downward dual-vision sensors and an all-new aircraft design, it offers a broader sensing range and enhanced safety.
APAS 4.0
The Advanced Pilot Assistance Systems (APAS 4.0) detects objects in the aircraft's flight path in real-time. This allows DJI Mini 3 Pro to avoid obstacles, even in complicated environments.
Clear and Stable from City to Valley
The DJI Mini 3 Pro boasts a flagship-level video transmission system in DJI O3. It ensures a 1080p/30fps live feed at distances of up to 12 km. From city views to outdoor adventure, always fly with a crisp and reliable live feed. Enjoy smooth flying and responsive control with the DJI RC-N1 Remote Controller or the new DJI RC.
Lume Cube Strobe Weatherproof Anti-Collision LED Light with White, Red, and Green Flash for Drones
Koah Weatherproof Hard Case with Customizable Foam (18 x 14 x 7 Inch) - Tan
The Weatherproof Hard Case with Customizable Foam by Koah is perfect for storage and transport of action cameras, camera bodies, lenses, or ammunition. Constructed with high-quality polypropylene, this injection molded hard-shelled case complies with the high protection standards. The fully customizable foam keeps your valuables protected from the shocks and bumps on the road.
Durable and Functional Construction
The reinforced stainless steel provides added strength and extra security while the solid construction ensures durable use. The high-quality pressure valve releases built-in air pressure while keeping water molecules out. Smarter and easier to open, this hard case features an easy-to-open with a light pull in just seconds thanks to its latches design and is also easy to go with the included portable handle design.
Hard Case Dimensions
- Exterior: 18 x 14 x 7 in
- Interior: 16.75 x 11.18 x 6.1 in
Corel Software Bundle of 4 Softwares OEM Photo, Video, and Art Software Suite
The Corel Photo Video Art Suite is an essential software bundle for photo and video editing. This versatile kit will improve your visual communication, digital storytelling, and photo editing results.
Corel PaintShop Pro 2022
From one-click fixes to advanced photo editing, PaintShop Pro 2022 makes it all happen faster with AI-powered features and time-saving enhancements. Imagined for all skill levels and designed with multiple workspaces, you will find it easy to navigate and accomplish whatever photo task you need. Complete your visual story with a collection of graphic design tools to paint, draw, add text, or build composites with layers and masks.
Frame Tool
Place images and objects into shapes quickly and easily. Designed to accelerate the creation of digital layouts, work with a variety of frame shapes and sizes to achieve the desired look.
AI Background Replacement
Seamlessly replace the background of an image to experiment with different scenes, and color schemes, or create a fantasy land of your own.
AI Portrait Mode
Add a complimentary depth of field effect to the background of your image for professional-looking portraits or group shots guaranteed to stand out.
Enhanced AI Style Transfer
Apply even more artistic effects to your images with new Color Match and Smooth Image sliders.
Color Match
Balance and control the colors in your stylized image.
Smooth Image
Control the level of detail and texture in your stylized image.
Enhanced Usability
The Welcome screen has been enhanced with you in mind, offering a helpful new Workspace tab and built-in tutorials and learning content to help you master the product with ease.
Corel AfterShot Pro 3
Edit faster, deliver higher quality images sooner, and get back behind the camera where you belong with Corel AfterShot Pro 3. Brand and protect your work with new Watermarking. Enhanced Highlight Recovery, including a range control, helps you regain more detail in overexposed images. Save editing time with new Blemish Remover tools, comprehensive batch processing, and a new Image Preset Library; after all, time is money. Protect and promote your work with versatile Watermarking features.
Corel Painter Essentials 7
Start your creative journey with Painter Essentials 7, the best paint program for beginners to explore and expand their artistic curiosity using impressive, easy-to-learn tools. Produce incredible photo art with ease by converting your favorite photos into paintings using neural networking and the strength of Painter’s brush engine! Choose from an impressive range of AI styles for photo painting, including Bold Watercolor, Colored Pencil, Impressionist, Smooth Acrylic, Van Gogh, Watercolor Portrait, and Charcoal Drawing. Produce photo art with ease by converting your favorite photos into paintings using the leading-edge AI and SmartStroke technology in Painter Essentials 7. Choose from a wide range of auto-painting styles and, with one click, produce stunning results.
Corel VideoStudio SE 2020
Corel VideoStudio SE 2020 is a fun and easy video editing software designed to transform your photos and videos into stunning movies. This version has new additions such as new titles and creative content, streamlined editing tools, and new smart slideshow and video tools. This program has also been optimized for 4K displays. Both new and seasoned users will love the flexibility and customization that VideoStudio has to offer. Flip, zoom, spin, or whip between scenes with Seamless Transitions that add excitement and energy to your cuts. Just align similar colors or objects to create a smooth and artful transition between imagery. Choose from templated transitions for immediate results or dive in deeper and create custom Seamless Transitions.
PGYTECH DJI Mini 3 Pro CPL Filter (Professional)
PGYTECH DJI Mini 3 Pro Light and Portable Foldable Propeller Guard with Quick Mount Design
PGYTECH DJI RC Soft Rubber TPU Made Protector for Control Sticks, Control Display, and Buttons
PGYTECH 55cm Waterproof Landing Pad for DJI Drones with Carrying Case
PGYTECH DJI Mini 3 Pro Landing Gear Extensions with Easy Installation Design
Kingston 64GB MicroSDXC Canvas Go Plus Memory Card
Kingston 64GB MicroSDXC Canvas Go Plus microSD is for adventurers who are always on the go chasing the perfect moment to capture. With superior transfer speeds of up to 170MB/s, the Canvas Go! Plus microSD card accelerates your workflow and efficiency so that you’ll have more time to take your creativity onto the next adventure.
Seamless and Consistent
With U3 and V30 speed performance, shoot stunning 4K Ultra-HD videos without worrying about slow speeds and dropped frames, or shoot fast-action photos that are seamless and consistent.
Expedite Your Workflow
The Canvas Go! Plus microSD supports A2 Application Performance Class to expedite your workflow with faster application performance on smartphones and tablets.
Optional SD Adapter
An optional SD adapter provides added versatility for use with SD-compatible devices. View the world as your canvas and take your creativity and inspiration on the road with the Canvas Go! Plus microSD.
Camera
| Sensor Size | 1/1.3 inch |
| Sensor Type | CMOS |
| Sensor Resolution | 48 Megapixels |
| Memory Card Slot | Micro SD |
Flight Battery
| Battery Type | Lithium-Ion |
- Folded: 145 x 90 x 62 mm
- Unfolded: 171 x 245 x 62 mm
- Unfolded (with propellers): 251 x 362 x 70 mm
- Diagonal length: 247 mm
- 5 m/s (S Mode)
- 3 m/s (N Mode)
- 2 m/s (C Mode)
- 5 m/s (S mode)
- 3 m/s (N mode)
- 1.5 m/s (C mode)
- 16 m/s (S mode)
- 10 m/s (N mode)
- 6 m/s (C mode)
- With intelligent flight battery: 4000 m
- With intelligent flight battery Plus (7): 3000 m (3)
- 34 mins (with intelligent flight battery and measured while flying at 21.6 kph in windless conditions)
- 47 mins (with intelligent flight battery plus (7) and measured while flying at 21.6 kph in windless conditions)
- 30 mins (with Intelligent Flight Battery, no wind)
- 40 mins (with intelligent flight battery plus, no wind)
- 18 km (with Intelligent Flight Battery and measured while flying at 43.2 kph in windless conditions)
- 25 km (with intelligent flight battery plus and measured while flying at 43.2 kph in windless conditions)
- Forward: 40-degree, backward: 35-degree (S mode)
- 25-degree (N mode)
- 25-degree (C mode)
- Can be adjusted between 20-degree/s and 250-degree/s in the app
- Can be adjusted between 20-degree/s and 120-degree/s in the app
- Can be adjusted between 20-degree/s and 60-degree/s in the app
- 2.400-2.4835 GHz
- 5.725-5.850 GHz
- 2.4 GHz: <26 dBm (FCC), <20 dBm (CE/SRRC/MIC)
- 5.8 GHz: <26 dBm (FCC/SRRC), <14 dBm (CE)
- ±0.1 m (with vision positioning)
- ±0.5 m (with GNSS positioning)
- ±0.3 m (with vision positioning)
- ±0.5 m (with high-precision positioning system)
- Precision measurement range: 0.39-25 m
- Effective sensing speed: Flight speed <10.5 m/s
- FOV: Horizontal 106-degree, vertical 90-degree
- Precision measurement range: 0.36-23.4 m
- Effective sensing speed: Flight speed <8 m/s
- FOV: Horizontal 58-degree, Vertical 73-degree
- Precision measurement range: 0.15-9 m
- Precise hovering range: 0.5-12 m
- Vision sensor hovering range: 0.5-30 m
- Effective sensing speed: Flight speed <3 m/s
- FOV: Forward/backward 104.8-degree, left/right 87.6-degree
- Diffuse reflective surface with a clear pattern and reflectivity >20% (such as cement pavement)
- Adequate lighting (lux >15, e.g., normal exposure environment with indoor fluorescent lamp)
- Tilt: -135 to 80-degree
- Roll: -135 to 45-degree
- Pan: -30 to 30-degree
- Tilt: -90 to 60-degree
- Roll: -90 or 0-degree
- 1/1.3-inch CMOS
- Effective pixels: 48 MP
- FOV: 82.1-degree
- Format equivalent: 24 mm
- Aperture: f/1.7
- Focus range: 1 m to infinity
- Video: 100-6400 (auto), 100-6400 (manual)
- Photo: 100-6400 (auto), 100-6400 (manual)
- 4:3: 8064 x 6048 (48 MP), 4032 x 3024 (12 MP)
- 16:9: 4032 x 2268 (12 MP)
- Single shot
- Interval:
- JPEG: 2/3/5/7/10/15/20/30/60 s
- JPEG + RAW: 2/3/5/7/10/15/20/30/60 s
- 4K: 3840 x 2160 24/25/30/48/50/60fps
- 2.7K: 2720 x 1530 24/25/30/48/50/60fps
- FHD: 1920 x 1080 24/25/30/48/50/60fps
- Slow motion: 1920 x 1080 120fps
- Photo: HDR supported in single shot mode
- Video: HDR supported when shooting at 24/25/30 fps
- Video format: MP4/MOV (H.264/H.265)
- Max video bitrate: 150 Mbps
- 4K: 2x
- 2.7K: 3x
- FHD: 4x
- Normal
- D-Cinelike
- FAT32 (≤32 GB)
- exFAT (>32 GB)
- 2.400-2.4835 GHz
- 5.725-5.850 GHz [4]
- 2.4 GHz: <26 dBm (FCC), <20 dBm (CE/SRRC/MIC)
- 5.8 GHz: <26 dBm (FCC/SRRC), <14 dBm (CE)
- DJI O3:
- RC-N1 remote controller and DJI RC: 5.5 MB/s
- Wi-Fi 5: Max 25 MB/s
- Strong Interference (urban landscape): Approx. 1.5-3 km
- Medium Interference (suburban landscape): Approx. 3-7 km
- Low Interference (suburb/seaside): Approx. 7-12 km
- Antennas: 4 antennas, 1T2R
- 64 mins (with the DJI 30W USB-C charger and the battery mounted to the aircraft)
- 56 mins (with the DJI 30W USB-C charger and the battery inserted into the DJI mini 3 pro two-way charging hub)
- DJI 30W USB-C Charger or other USB Power Delivery chargers (30 W)
- When you charge the battery mounted to the aircraft or inserted into the DJI Mini 3 Pro Two-Way Charging Hub, the maximum charging power supported is 30 W.
- 101 mins (with the DJI 30W USB-C charger and the battery mounted to the aircraft)
- 78 mins (with the DJI 30W USB-C charger and the battery inserted into the DJI mini 3 pro two-way charging hub)
- DJI 30W USB-C charger or other USB power delivery chargers (30W)
- When you charge the battery mounted to the aircraft or inserted into the DJI Mini 3 Pro Two-Way Charging Hub, the maximum charging power supported is 30W.
- Supported memory cards:
- UHS-I Speed Class 3 or above is required
- SanDisk extreme 64GB V30 A1 microSDXC
- SanDisk extreme 128GB V30 A2 microSDXC
- SanDisk extreme 256GB V30 A2 microSDXC
- SanDisk extreme 512GB V30 A2 microSDXC
- SanDisk extreme pro 64GB V30 A2 microSDXC
- SanDisk extreme pro 256GB V30 A2 microSDXC
- SanDisk extreme pro 400GB V30 A2 microSDXC
- SanDisk high endurance 64GB V30 microSDXC
- SanDisk high endurance 256GB V30 microSDXC
- SanDisk max endurance 32GB V30 microSDHC
- SanDisk max endurance 128GB V30 microSDXC
- SanDisk max endurance 256GB V30 microSDXC
- Kingston canvas GoPlus 64GB V30 A2 microSDXC
- Kingston canvas GoPlus 256GB V30 A2 microSDXC
- Lexar high endurance 64GB V30 microSDXC
- Lexar high endurance 128GB V30 microSDXC
- Lexar 667 x 64GB V30 A1 microSDXC
- Lexar 633 x 256GB V30 A1 microSDXC
- Lexar 1066 x 64GB V30 A2 microSDXC
- Lexar 1066 x 128GB V30 A2 microSDXC
- Lexar 1066 x 256GB V30 A2 microSDXC
- Samsung pro plus 128GB V30 A2 microSDXC
- Samsung EVO plus 512GB microSDXC
- 2.400-2.4835 GHz: <26 dBm (FCC), <20 dBm (CE/SRRC/MIC)
- 5.725-5.850 GHz: <26 dBm (FCC), <23 dBm (SRRC), <14 dBm (CE)
- Length: 180 mm
- Width: 86 mm
- Height: 10 mm
- Lightning, micro-USB (type-B), USB-C
- Video transmission system: DJI O3
- 6 hours (without charging any mobile device)
- 4 hours (when charging a mobile device)
- 2.400-2.4835 GHz: <26 dBm (FCC); <20 dBm (CE/SRRC/MIC)
- 5.725-5.850 GHz: <26 dBm (FCC), <23 dBm (SRRC), <14 dBm (CE)
- DJI RC's storage capacity can be increased by using a microSD card. Users can store images and videos on the card and export them to a computer or other devices.
- Max battery life: Approximately 4 hours
- UHS-I Speed Class 3 or above is required.
- A list of recommended microSD cards can be found below
- SanDisk extreme 64GB V30 A1 microSDXC
- SanDisk extreme 128GB V30 A2 microSDXC
- SanDisk extreme 256GB V30 A2 microSDXC
- SanDisk extreme 512GB V30 A2 microSDXC
- SanDisk extreme pro 64GB V30 A2 microSDXC
- SanDisk extreme pro 256GB V30 A2 microSDXC
- SanDisk extreme pro 400GB V30 A2 microSDXC
- SanDisk high endurance 64GB V30 microSDXC
- SanDisk high endurance 256GB V30 microSDXC
- Kingston canvas GoPlus 64GB V30 A2 microSDXC
- Kingston canvas GoPlus 256GB V30 A2 microSDXC
- Lexar high endurance 64GB V30 microSDXC
- Lexar high endurance 128GB V30 microSDXC
- Lexar 633 x 256GB V30 A1 microSDXC
- Lexar 1066 x 64GB V30 A2 microSDXC
- Samsung EVO plus 512GB microSDXC
- Wi-Fi protocol: 802.11 a/b/g/n
- Wi-Fi transmitter power (EIRP):
- 2.400-2.4835 GHz: <23 dBm (FCC), <20 dBm (CE/SRRC/MIC)
- 5.150-5.250 GHz: <23 dBm (FCC/CE/SRRC/MIC)
- 5.725-5.850 GHz: <23 dBm (FCC/SRRC), <14 dBm (CE)
- Bluetooth protocol: Bluetooth 4.2
- Bluetooth transmitter power (EIRP): 2.400-2.4835 GHz: <10 dBm
- DJI 30W USB-C Charger or other USB power delivery chargers (30W)
- When you charge a battery mounted to the aircraft or inserted into the DJI Mini 3 pro two-way charging hub, the maximum charging power supported is 30W.
- 5 V, 3 A
- 9 V, 3 A
- 12 V, 3 A
- Max voltage: 5 V, max current: 2 A
- Charging type: Three batteries being charged in sequence
- Mobile device app: DJI Fly
- Required operating system:
- iOS v11.0 or later
- Android v6.0 or later
- Exterior: 18 x 14 x 7 in
- Interior: 16.75 x 11.18 x 6.1 in
- 11 x 15 x 1 mm (microSD)
- 24 x 32 x 2.1mm (with SD adapter)
DJI Mini 3 Pro with DJI RC Remote
DJI Mini 3 Pro with DJI RC Remote
Aircraft
| Takeoff weight | 249 g |
| Dimensions | (L x W x H) |
| Max ascent speed | |
| Max descent speed | |
| Max speed (at sea level, no wind) | |
| Max service ceiling above sea level | |
| Max flight time | |
| Max hovering time | |
| Max flight distance | |
| Max wind speed resistance | 10.7 m/s (level 5) |
| Max tilt angle | |
| Max angular velocity (by default) | |
| 130-degree/s (S mode) | |
| 75-degree/s (N mode) | |
| 30-degree/s (C mode) | |
| Operating temperature | -10 to 40-degree-C (14 to 104-degree-F) |
| Global navigation satellite system (GNSS) | GPS + Galileo + BeiDou |
| Operation frequency | |
| Transmitter power (EIRP) | |
| Vertical | |
| Horizontal |
Sensing System
| Forward | |
| Backward | |
| Downward | |
| Operating environment |
Gimbal
| Mechanical range | |
| Controllable range | |
| Stabilization | 3-axis mechanical gimbal (tilt, roll, and pan) |
| Max control speed (tilt) | 100-degree/s |
| Angular vibration range | ±0.01-degree |
Camera
| Sensor | |
| Lens | |
| ISO range | |
| Shutter speed | Electronic shutter: 2-1/8000 s |
| Max image size | |
| Still photography modes | |
| Auto exposure bracketing (AEB) | 3/5 bracketed frames at 2/3 EV bias |
| Panorama | Sphere, 180-degree, wide-angle, and vertical |
| Photo format | JPEG/DNG (RAW) |
| Video resolution | |
| HDR | |
| Zoom range | |
| Quickshot modes | Dronie, helix, rocket, circle, boomerang, and asteroid |
| Color profiles | |
| Supported file system |
Video Transmission
| Video transmission system | DJI O3 |
| Live view quality | 1080p/30fps |
| Operation frequency | |
| Transmitter power (EIRP) | |
| Communication bandwidth | 1.4MHz/3MHz/10MHz/20MHz/40MHz |
| Latency (depending on environmental conditions and mobile device) | Aircraft with remote controller: Approximately 120 ms |
| Max video bitrate | Aircraft + remote controller: 18 Mbps |
| Max download bitrate | |
| Signal transmission ranges |
Wi-Fi
| Protocol | 802.11 a/b/g/n/ac |
| 2.400-2.4835 GHz | 19 dBm (FCC/CE/SRRC/MIC) |
| 5.725-5.850 GHz | 20 dBm (FCC/SRRC), 14 dBm (CE) |
| Transmitter power (EIRP) |
Bluetooth
| Protocol | Bluetooth 5.2 |
| Transmitter power (EIRP) | 2.400-2.4835 GHz: 8 dBm |
| Intelligent Flight Battery | |
| Capacity | 2453 mAh |
| Weight | Approx. 80.5 g |
| Voltage | 7.38 V |
| Charging voltage limit | 8.5V |
| Battery type | Li-ion |
| Energy | 18.1 Wh |
| Charging time | |
| Charging temperature range | 5 to 40-degree-C (41 to 104-degree-F) |
| Recommended charger |
Intelligent Flight Battery Plus
| Capacity | 3850 mAh |
| Weight | Approx. 121 g |
| Voltage | 7.38 V |
| Charging voltage limit | 8.5 V |
| Battery type | Li-ion |
| Energy | 28.4 Wh |
| Charging time | |
| Charging temperature range | 5 to 40-degree-C (41 to 104-degree-F) |
| Recommended charger |
Memory Cards
| A list of recommended microSD cards can be found below | |
| Recommended microSD cards |
DJI RC-N1 Remote Controller
| Transmitter power (EIRP) | |
| Max supported mobile device size | |
| Supported port types | |
| Max battery time |
DJI RC
| Model | RM330 |
| Video transmission system | DJI O3 |
| Transmitter power (EIRP) | |
| Storage capacity | |
| Operating temperature | -10 to 40-degree-C (14 to 104-degree-F) |
| Supported SD cards | |
| Recommended microSD cards |
Charging Hub
| Compatible DJI charger | |
| Compatible DJI batteries | DJI mini 3 pro intelligent flight battery, DJI mini 3 pro intelligent flight battery plus |
| Input | |
| Output (USB) | |
| App | |
Koah Weatherproof Hard Case with Customizable Foam (18 x 14 x 7 Inch) - Tan
| Construction | High-quality polypropylene |
| Foam | Customizable |
| Design | Latches |
| Pressure relief valve | Yes |
| Shockproof | Yes |
| Waterproof | Yes |
| Dimensions | |
Corel Photo, Video, and Art Software Suite
| Manufacturer | Corel |
| Software included | Corel PaintShop Pro 2022, Corel AfterShot Pro 3, Corel VideoStudio SE 2020, and Corel Painter Essentials 7 |
Kingston 64GB MicroSDXC Canvas Go Plus Memory Card
| Capacities | 64GB |
| Standard/Class | Class 10, UHS-I, U3, V30, A2 |
| Performance | 170/70MB/s read/write |
| Dimensions | |
| Format | exFAT |
| Operating temperature | -25-degree-C to 85-degree-C |
| Storage temperature | -40-degree-C to 85-degree-C |
| Voltage | 3.3V |
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.






