Mack 3 Year Diamond Warranty for Digital Cameras, Camcorders & Lenses Under $150
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*Orders placed before 1 PM EST Mon - Thur will ship the same day. Orders placed beyond these hours will be shipped the next business day. Exclusions apply. See shipping policy
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Mack 3 Year Diamond Warranty for Digital Cameras, Camcorders & ...
The 3 Year Diamond Warranty for Digital Cameras, Camcorders & Lenses covers equipment costing under $150. The portable electronic equipment covered by this warranty is guaranteed to operate according to the manufacturer’s specifications for a period of 3 years from the date of purchase. The warranty is only valid within USA and it must be purchased within 30 days of product purchase. Mack Camera & Video Service, Inc. shall repair, service or replace same to operate properly. The warranty also covers 2 free CCD cleanings for SLR cameras for the life of the contract and 1 free video head cleaning per year for camcorders for the life of the contract. This warranty can be transferred to another person for a $20 administrative fee.
Coverage and Benefits
This Mack Camera & Video Service Inc. warranty covers manufacturer defects, impact damage, sand/grit damage, accidental damage and unintentional abuse, mechanical malfunctions, normal and abnormal wear and tear.
Does Not Cover
This warranty does not cover equipment which is damaged by intentional abuse, misuse or damaged beyond recognition, fire, lost, or stolen.
Limitations of Coverage
This limited warranty applies only to the product specified herein. This warranty will cover one digital camera body and one lens providing that both pieces of equipment are listed on the same sales receipt. This plan is void if the registered product exceeds the warranty price category. Such service, repair or adjustment of the equipment is assured the registered contract holder.
Mack 3 Year Diamond Warranty for Digital Cameras, Camcorders & Lenses Under $150
Length of Service Contact:
| 3 Years (The warranty starts at the date of purchase) |
Coverage Amount:
| $150 |
Device:
| Digital Cameras, Camcorders & Lenses |
Covers:
| Manufacturer Defects | |
| Impact Damage | |
| Sand/Grit Damage | |
| Accidental Damage | |
| Unintentional Abuse | |
| Mechanical Malfunctions | |
| Normal and Abnormal Wear and Tear |
Does Not Cover:
| Intentional abuse, misuse or damaged beyond recognition | |
| Fire | |
| Lost | |
| Stolen |
Benefits:
| Covers Parts & Labor | |
| No Deductibles | |
| Toll Free Support | |
| Online Support | |
| Lemon Protection | |
| Fully Insured | |
| Transferable |
Shipping & Returns
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.
