Nest Hello Video Doorbell
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Product highlights
Product highlights
In the box
In the box
Free standard shipping
Free standard shipping
*Orders placed before 1 PM EST Mon - Thur will ship the same day. Orders placed beyond these hours will be shipped the next business day. Exclusions apply. See shipping policy
Free Local Pickup
Free Local Pickup
Please call for store stock availability. Requests made before 2:30 PM EST can be available for next-day pickup. Learn more
Nest Hello lets you know who’s there, so you never miss a thing. It replaces your existing wired doorbell and delivers HD video and bright, crisp images, even at night. The 1/3-inch camera with 3-megapixel (2K) color sensor, 8x digital zoom, is designed to show you everything at your doorstep – people head to toe or packages on the ground. And with 30 fps of 24/7 continuous streaming, you can check in anytime. Or go back and look at a 3-hour snapshot history to see what happened when you were not around. The two-way audio connectivity allows you to communicate with people without having to actually go to the door. You can now monitor your house at all time, anywhere. Just connect it to your mobile devices and your set.
HD Talk and Listen
HD Talk and Listen reduces ambient noise so visitors come through loud and clear. And when you can’t answer, quick responses let you reply to visitors with different prerecorded messages.
Intelligent alerts
Smart enough to detect a person, then alert you even if they don't ring
Features:
- HD video
- Night Vision
- 24/7 streaming
- HDR
- 160° field of view
- WiFi connectivity
Camera
| Video Resolution | 1600 x 1200 |
General
| Color | Black |
| Weight | 4.28 oz |
- Connectivity requirements:
- Wi-Fi 802.11a/b/g/n/ac, 2.4GHz or 5GHz (WEP, WPA, WPA2 encryption supported).
- Working broadband internet connection with at least 2 Mbps upload speed (DSL may not qualify).
- Languages:
- English (US, UK)
- French (Canada, France)
- Spanish (Americas, Spain)
Shipping & Returns
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.
