- Panasonic LUMIX S5II Hybrid 24.2MP Full Frame Mirrorless Camera Kit with 20- 60mm Lens
- Body Cap
- Hot Shoe Cover
- Cover for the Battery Grip Connector
- Shoulder Strap
- Battery Pack
- AC Adaptor
- USB Connection Cable (A-C)
- LUMIX S 20-60mm F3.5-5.6 Lens
- Lens Cap
- Lens Hood
- Lens Rear Cap
- Limited 3-Year Warranty
- Panasonic LUMIX S 50mm f/1.8 L-Mount Lens (Full-Frame Format)
- Lens cap
- Lens rear cap
- Lens hood
- Panasonic 1-year limited warranty
- 2 x Koah Rechargeable Batteries for DMW-BLK22
- Koah Dual USB-C Charger with LCD Display for Panasonic DMW-BLK22 Battery
- Koah 3-Year Warranty
- Koah Weatherproof Hard Case with Customizable Foam (10 x 9 x 7 Inch)
- Kingston 128GB SDXC Canvas Go Plus 170MB/s Read Memory Card (SDG3/128GB)
- Limited Lifetime Warranty
Trusted & Verified
Panasonic LUMIX S5II Hybrid 24.2MP FF Mirrorless Camera with 20- 60mm Lens with 50mm Lens Bundle
- 24.2-megapixel 35mm full-frame CMOS sensor
- Fast, accurate phase hybrid autofocus
- 96MP high-resolution mode
- REAL-TIME LUT
- Active I.S. technology
- 14+ stops of V-log/V-gamut
- Dual Native ISO
- Cooling fan and double SD slot
- Unlimited video recording (4:2:2 10-bit C4K/4K 60p/50p)
- LUMIX S 20-60mm F3.5-5.6 Lens
Panasonic LUMIX S5II Hybrid 24.2MP Full Frame Mirrorless Camera Kit with 20- 60mm Lens
Offering fast, accurate phase hybrid autofocus, the Panasonic LUMIX S5II Mirrorless Camera is designed to deliver excellent performance in both photo and video. The 24.2-megapixel 35mm full-frame CMOS sensor complies with PDAF (Phase Detection Auto-Focus) with 5-axis Dual I.S. 2 image stabilization and an imaging engine that's been developed to achieve high resolution, natural description, and approximately 2x higher-speed signal procession for high bit-rate video recording. With the high dynamic range and broad colors of a 14+ stop V-Log/V-Gamut capture, and an advanced heat dispersion mechanism for unlimited video recording and live streaming, the S5II is developed to meet the demands of ambitious creators with an assertive shooting style.
24.2-Megapixel 35mm Full-Frame CMOS Sensor
Developed to achieve high resolution, natural description, and approximately 2x higher-speed signal processing, powered by L Technology.
Fast, Accurate Phase Hybrid Autofocus
Advanced subject detection and metering technologies capture the target subject in focus even in adverse lighting conditions; once locked on the subject, it keeps tracking even with multiple moving objects.
Panasonic LUMIX S 50mm f/1.8 L-Mount Lens (Full-Frame Format)
The LUMIX S 50mm F1.8 is a large-diameter standard lens compatible with all L-mount cameras for maximum versatility, yet it has a compact size and weight. Ideal for a wide range of photography, from landscape to portraits and snapshots, this lens uses three aspherical lenses to achieve both high depiction performance and beautiful bokeh. An excellent choice for video, it suppresses breathing during focus and realizes smooth exposure change by micro step control of the aperture, enabling high-quality video expression. By using one ED lens, chromatic aberration is well suppressed.
This compact, lightweight, and dust, splash, and low-temperature resistant lens is easy to carry and dependable even when shooting outdoors.
Koah 2-Pack Rechargeable 2250mAh Batteries and Dual USB-C LCD Charger for Panasonic DMW-BLK22
The Koah 2-Pack Rechargeable 2250mAh Batteries and Dual USB-C LCD Charger for Panasonic DMW-BLK22 kit includes two batteries equivalent to the Panasonic DMW-BLK22 and one USB-C LCD dual charger. All items meet or exceed OEM standards and come with a 3-year manufacturer warranty.
More Power
The Koah replacement batteries for Panasonic DMW-BLK22 is rated at 7.2V with a capacity of 2250mAh for a longer run time than the Panasonic original. Equipped with premium lithium-ion cells to provide maximum battery life, the Koah batteries are completely compatible with all Panasonic original equipment, including the Panasonic DMW-BTC15 charger.
Koah Weatherproof Hard Case with Customizable Foam (10 x 9 x 7 Inch)
The Weatherproof Hard Case with Customizable Foam by Koah is perfect for storing and transporting action cameras, camera bodies, lenses, or ammunition.
Constructed with impact and ultraviolet-resistant polypropylene, this hard-shelled case complies with the highest protection standards. In addition, its fully customizable foam interior adds an extra level of shock resistance, ensuring added safety of your valuable optics and electronics.
Kingston 128GB SDXC Canvas Go Plus 170MB/s Read Memory Card (SDG3/128GB)
Kingston 128GB SDXC Canvas Go Plus is for adventurers who are always on the go chasing the perfect moment to capture. With superior transfer speeds of up to 170MB/s, the Canvas Go! Plus SD card accelerates your workflow and efficiency so that you’ll have more time to take your creativity onto the next adventure.
Panasonic LUMIX S5II Hybrid 24.2MP Full Frame Mirrorless Camera Kit with 20- 60mm Lens
Type
| Type | Digital single-lens mirrorless camera |
| Lens mount | L-mount |
| Type 35mm full-frame (35.6mm x 23.8mm) CMOS sensor | |
| Camera effective pixels/total pixels | 24.20 megapixels/25.28 megapixels |
| Anti Reflection coating | Yes |
| Aspect ratio/color filter | 3:2/primary color filter |
| Dust reduction system | Image sensor shift type |
Latitude
| Latitude | 14+ stops (V-log) |
Still Image
| Recording file format | JPEG (DCF, Exif 2.31), RAW |
| Aspect ratio | 4:3/3:2/16:9/1:1/65:24/2:1 |
| File size (pixels) |
|
| When using APS-C/super 35mm lenses |
|
| Image quality | RAW/RAW+fine/RAW+standard/fine/standard (high-resolution mode: combined/RAW/RAW+fine/fine) |
| Color space | sRGB, AdobeRGB |
Motion Picture
| Recording file format |
|
| Audio format |
|
| System frequency | 59.94Hz/50.00Hz/24.00Hz |
| Image area of video | Full/APS-C/PIXEL/PIXEL |
| MOV |
|
| 6K 5952 x 3136 (17 | 9) |
|
|
| 5.9K 5888 x 3312 (16 | 9) |
|
|
| C4K 4096 x 2160 |
|
| 4K 3840 x 2160 |
|
| FHD 1920 x 1080 |
|
| APS-C/pixel/pixel |
|
| 4K 3840 x 2160 |
|
| 3.3K 3328 x 2496 (4 | 3) |
|
|
| FHD 1920 x 1080 |
|
Viewfinder
| Type | OLED live viewfinder |
| Pixels | Approx. 3.68 million dots |
| Field of view/magnification | Approx. 100%/Approx. 0.78x with 50 mm lens at infinity; -1.0 m-1, when the aspect ratio is set to 3:2 |
| Eye point/diopter adjustment | Approx. 21 mm at infinity; -1.0 m-1 / -4.0 - +2.0 (dpt) |
| Eye sensor | Yes |
| Display speed | 120fps/60fps |
Rear Monitor
| Type | TFT LCD monitor with static touch control |
| Monitor size | Free-angle, 3.0-inch (7.6cm), 3:2 aspect |
| Pixels | Approx. 1.84 million dots |
| Field of view | Approx. 100% |
Status LCD
| Status LCD | - |
Focus *3
| Type | Phase detection AF system/Contrast AF system |
| DFD technology Yes | |
| Focus mode | AFS (Single)/AFC (Continuous)/MF |
| AF mode | Tracking/Full Area AF/Zone (Horizontal/Vertical)/Zone/1-Area+/ 1-Area/Pinpoint. *Automatic Detection can be turned ON to switch between Human/ Face/Eye/ Animal+Human. Except when Pinpoint is set. |
| AF detective range | EV -6 - 18 (F1.4, ISO100 equivalent, AFS) |
| AF custom setting | AF Sensitivity, AF Area Switching Sensitivity, Moving Object Prediction |
| AF assist light | Yes |
| AF lock | Set the Fn button in the custom menu to AF lock |
| Focus ring control | Nonlinear/Linear (90-degree/ 120-degree/ 150-degree/180-degree/210-degree/240-degree/270-degree/300-degree/330-degree/360-degree/720-degree/1080-degree/maximum) |
| Others | AF-ON, AF-ON: near shift, AF-ON: far shift, focus limiter, focus peaking, 1-area AF moving speed, AF micro adjustment, continuous AF (during motion picture recording), focus/shutter priority, focus switching for vert/hor, AF/AE lock hold, AF+MF, MF assist, MF guide, focus ring lock, show/hide AF mode, shutter AF, half press shutter, quick AF, eye sensor AF, loop focus frame, enlarged live display (video), touch shutter, touch AF/AE function, touchpad AF, lens focus resume |
Exposure Control
| Light metering system | 1,728-zone multi-pattern sensing system |
| Light metering mode | Multiple/center weighted/Spot/Highlight |
| Weighted metering range | EV0-18 (F2.0 lens, ISO100 equivalent) |
| Mode dial | Program AE (P)/aperture priority AE (A)/shutter priority AE (S)/manual exposure (M)/creative video(P/A/S/M)*/slow and quick/custom 1, 2, 3/intelligent auto *The same exposure operations as P/A/S/M mode is available. |
| Exposure compensation | 1/3 EV step ±5EV (±3EV for motion picture) |
| ISO sensitivity (Standard output sensitivity) Normal | |
|
|
| Dual native ISO |
|
| V-Log | |
|
|
| HLG | |
|
|
| Cinelike D2/Cinelike V2 | |
|
|
| AE lock | Set the Fn button in the custom menu to AE lock |
Image Stabilization System
| Image stabilization system |
|
White Balance
| White balance | AWB/AWBc/AWBw/Daylight/Cloudy/Shade/Incandescent/ Flash/White Set 1, 2, 3, 4/Color temperature setting 1, 2, 3, 4 |
| White balance adjustment | Blue/amber bias, magenta/green bias |
| Color temperature setting | 2500-10000K in 100K |
Shutter
| Type | Focal-plane shutter |
| Shutter speed |
|
| Self timer | 10sec, 3 images/2sec/10sec/custom time |
| Remote control | Remote control by DMW-RS2 (sold separately) |
| Silent mode/shutter type | Yes/Yes (Auto/mechanical/electronic front curtain/electronic/electronic+NR) |
Bracket
| AE bracket | 3, 5, 7 images in 1/3, 2/3 or 1 EV step, max. ±3 EV, single/burst |
| Aperture bracket | 3, 5 or all positions |
| Focus bracket | 1 to 999 images, focus steps can be set in 10 levels |
| White balance bracket | 3 images in blue/amber axis or in magenta/green axis, color temperature setting |
Burst Shooting
| Burst speed |
|
| Electronic shutter |
|
| Number of recordable images |
|
Flash
| Flash type | TTL External Flash (sold separately) |
| Synchronization speed | Less than 1/250 second *The guide number decreases at 1/250 second. Only when set to M mode or S mode. |
| Flash mode | Auto*/Auto/Red-eye Reduction*/Forced On/Forced On/Red-eye Reduction/Slow Sync./ Slow Sync./Red-eye Reduction/Forced Off *For iA only. |
| Flash synchronization | 1st Curtain Sync, 2nd Curtain Sync. |
| Flash output adjustment | 1/3EV step ±3EV |
| Wireless control | Yes (When using DMW-FL200L / FL360L / FL580L (sold separately)), wireless channel: 1ch/2ch/3ch/4ch |
Extra Tele Conversion
| Extra tele conversion | L 2.0x (EX S) (When using full-frame lenses), 1.9x (EX S) (When using APS-C / Super 35mm lenses), 1.4x (EX M) *Only for still image recording. |
Color Setting
| Photo style |
|
| Picture adjustment | Contrast / Highlight / Shadow/Saturation/Color Tone/Hue/Filter Effect/Grain Effect/Color Noise/Sharpness/Noise Reduction/ISO/WB/LUT |
|
|
| Filter | Expressive/Retro/Old Days/High Key/Low Key/Sepia/Cross Process/Bleach Bypass |
| LUT library | Vlog_709 / Set 1-10 *REAL TIME LUT in Photo Style, Apply LUT in Fn button, Apply LUT in RAW Processing, LUT View Assist in V-Log View Assist, LUT can be applied from these settings. |
Motion Picture Function
| Time lapse shot | Yes |
| Stop motion animation | Yes |
| Live cropping | Yes (Supports cropping from 5.9K (FULL) 30p/25p/24p video to 4K/FHD sizes) |
| SS/Gain operation | Shutter Duration/ISO / Angle/ISO / Shutter Duration/dB |
| Luminance level | 8-bit: 0-255/16-235/16-25510-bit: 0‒1023/64‒940/64‒1023 |
| Synchro scan | Yes Master pedestal level 31 steps Color bars/1kHz test tone Yes (SMPTE/EBU/ARIB)/Yes |
| LUT view assist | Supported file types- .vlt, .cube |
| Monitor/HDMI | |
| HLG view assist | Monitor (MODE1/MODE2/OFF)/HDMI (AUTO/MODE1/MODE2/OFF) |
| Anamorphic de-squeeze display | 2.0x/1.8x/1.5x/1.33x/1.30x/OFF Waveform monitor/Vectorscope Selectable |
| Knee control | Yes (in Like709 mode) |
| Red REC frame indicator | ON / OFF |
Vertical Position Information
| Vertical position information | Still image/motion picture (ON/OFF) |
Level Gauge
| Level gauge | Yes |
Function Button
| REC | Exposure Comp./Dual Native ISO/Sensitivity/White Balance/Photo Style/ Apply LUT/Metering Mode/Aspect Ratio/Picture Quality / Picture Size/1 Shot Spot Metering/Long Exposure NR / Min. Shutter Speed / 1 Shot RAW+JPG / i.Dynamic Range / Color Shading Compensation / Filter Effect / One Push AE / Touch AE / AWB Lock / Exposure Mode / Synchro Scan / AF Mode / AF Detection Setting / Detecting Subject / AF Custom Setting(Photo) / AF Custom Setting(Video) / Focus Limiter / Focus Limiter Range Set / Focus Peaking / Focus Peaking Sensitivity / 1-Area AF Moving Speed / Focus Ring Lock / AE LOCK / AF LOCK / AF/AE LOCK / AF-ON / AF-ON: Near Shift / AF-ON: Far Shift / Focus Area Set / Enlarged Live Display (Video) / Flash Mode / Flash Adjust. / Wireless Flash Setup / Drive Mode Setting / Bracketing / Silent Mode / Image Stabilizer / Shutter Type / Ex. Tele Conv. / Rec. File Format / Rec Quality / Rec Quality (My List) / Slow and Quick Setting / Time Code Display / Audio Information / Sound Rec Level Disp. / Mute Sound Input / Sound Rec Level Adj. / Sound Rec Quality / Sound Rec Level Limiter / 4ch Mic Input / XLR Mic Adaptor Setting / Sound Monitoring Channel / Image Stabilizer / E-Stabilization (Video) / Boost I.S. (Video) / Image Area of Video / Focus Transition / Live Cropping / Q.MENU / Rec/Playback Switch / Video Record / Video Record (Creative Video) / LVF/Monitor Switch / Operation Lock / Dial Operation Switch / Preview / Preview Aperture Effect / Constant Preview / Level Gauge / Histogram / Luminance Spot Meter / Frame Marker / Photo Grid Line / Live View Boost / Monochrome Live View / Night Mode / LVF/Monitor Disp. Set / Video-Priority Display / Zebra Pattern / LUT View Assist (Monitor) / LUT View Assist (HDMI) / LUT Select / HLG View Assist(Monitor) / HLG View Assist (HDMI) / Sheer Overlay / I.S. Status Scope / WFM/Vector Scope / Anamorphic Desqueeze Display / Color Bars / Focus Ring Control / AF Micro Adjustment / Lens Information / Destination Card Slot / Wi-Fi / Fan Mode / Save to Custom Mode / No Setting / Off (Disable Press and Hold) / Restore to Default |
| Play | Magnify from AF Point / LUT View Assist (Monitor) / HLG View Assist (Monitor) / Anamorphic De-squeeze Display / RAW Processing / Delete Single / Protect / Rating 1, 2, 3, 4, 5 / Copy / Rec/Playback Switch / LVF/Monitor Switch / Video Record / Video Record (Creative Video) / Night Mode / Card Slot Change / Sound Monitoring Channel(Play) / Wi-Fi / Fan Mode / Send Image (Smartphone) / LUT View Assist (HDMI) / HLG View Assist (HDMI) / No Setting / Off (Disable Press and Hold) / Restore to Default |
OSD Language
| OSD language | P: Refer to the OSD sheet |
Interface
| USB | USB type-C (SuperSpeed USB 10Gbps (USB 3.2 Gen2)) |
| HDMI*2 | |
| HDMI |
|
| Monitor-through | 4:2:2 10bit (When Rec Quality) is set to 4:2:2 10bit) or 4:2:0 10bit.) |
| 4 | 2:2 8bit (When Rec Quality) is set to 4:2:0 8bit.) |
| Playback |
|
| Remote input | 2.5mm |
| Audio |
|
| External microphone/External audio device input | 3.5mm for external microphone / external audio device |
| MIC (Plug-in Power) / MIC / LINE | |
| Wind Cut | OFF / Low / Standard / High *When attaching 3.5mm microphone (sold separately). |
| Special Mic | Stereo / Shotgun *When attaching DMW-MS2 (sold separately). |
| XLR microphone | Yes with DMW-XLR1 (sold separately) |
| 4ch mic input | Yes with DMW-XLR1 (sold separately) |
| Speaker | Monaural |
| Headphone output | 3.5mm |
| SD card slot | Slot 1, Slot 2 SD Memory Card / SDHC Memory Card* / SDXC Memory Card* *Compatible with UHS-I/UHS-II UHS Speed Class 3 standard SDHC/SDXC Memory Cards and UHS-II Video Speed Class 90 standard SDXC Memory Cards. |
TC IN /OUT
| Count up | Rec run/free run |
| Time code mode | Drop frame/non-drop frame (When system frequency 59.94Hz is selected.) |
| HDMI time code output | ON / OFF |
Fan
| Fan | Auto1 / Auto2 / Fast / Normal / Slow* / OFF***Not selectable when the resolution is higher than C4K, or the frame rate is higher than 60p. **OFF can be set when in iA/P/A/S/M mode. |
Wireless
| Wi-Fi | |
| 2.4GHz bands (STA/AP) (IEEE802.11b/g/n) | |
| 5GHz bands (STA) (IEEE 802.11a/n/ac) | |
| Security | WPA/WPA2/WPA3 Please refer to Wi-Fi sheet |
| Bluetooth | Bluetooth v5.0 (Bluetooth Low Energy (BLE)) |
Dust and Splash Resistant
| Dust and splash resistant | Yes. *Dust and Splash Resistant does not guarantee that damage will not occur if this camera is subjected to direct contact with dust and water. |
Power
| Battery |
|
| Battery life (CIPA standard) | Approx. 370 images, 1,250 images (Power Save LVF mode*) with S-R2060 |
| Approx. 370 images, 1,200 images (Power Save LVF mode*) with S-S50 | |
| *Under the test conditions specified by Panasonic based on CIPA standards. When the time to get in the sleep mode is set to 1 sec. | |
| Continuous recordable time (Motion picture) (*1) MP4 4K/60p | Approx. 90 min (APS-C), MP4 FHD/60p: Approx. 130 min (FULL) *When using S-R2060 / S-S50. When the battery is fully charged. |
| Actual recordable time (Motion picture) (*1) MP4 4K/60p | Approx. 45 min (APS-C), MP4 FHD/60p: Approx. 65 min (FULL) *When using S-R2060 / S-S50. When the battery is fully charged. |
| Battery grip DMW-BGS5 (sold separately) |
Dimensions and Weight
| Dimensions |
|
| Weight |
|
Operating Environment
| Operating temperature | 0 to 40-degree-C (32 to 104-degree-F) |
| Operating humidity | 10%RH to 80％RH |
Standard Accessories
| Software | |
|
Standard Accessories
| DC-S5M2K Kit | Body cap, hot shoe cover, cover for the battery grip connector, shoulder strap, battery pack, AC adaptor, USB connection cable (A-C), lens cap, lens hood, lens rear cap |
*Note: (*1) About motion picture recording
- Recording stops when the continuous recording time exceeds 30 minutes in [6K/29.97p] [6K/25.00p] [5.9K/29.97p] [5.9K/25.00p] when Thermal Management mode is set to Standard.
- The cards that can be used for recording vary depending on the motion pictures bit rate and format type.
Motion pictures with 72Mbps or less: SD memory card with SD Speed Class with Class 10 or Video Speed Class 10 or higher
Motion pictures with 200Mbps or less: SD memory card with UHS-I / UHS-II UHS Speed Class 3 (U3) or Video Speed Class 30 or higher
- A new file will be created to continue recording if the continuous recording time exceeds the following conditions.
Motion pictures with less than 72Mbps: 30 minutes
Motion pictures with 72Mbps or more: 3 hours 4 minutes
- A new file will be created to continue recording if the file size exceeds the following conditions.
(MP4) in (FHD): 4GB
(MP4) in (4K): 96GB
(MOV): 192GB
(*2) High-res audio is selectable only when attaching 3.5mm microphone or DMW-XLR1 (sold separately).
Panasonic LUMIX S 50mm f/1.8 L-Mount Lens (Full-Frame Format)
| Lens Construction | 9 elements in 8 groups (3 aspherical lenses, 1 ED lens, 1 UHR lens) |
| Mount | L-Mount |
| Optical Image Stabilizer | No |
| Focal Length | f=50mm |
| Aperture Type | 9 diaphragm blades / Circular aperture diaphragm |
| Maximum Aperture | F1.8 |
| Minimum Aperture | F22 |
| Closest Focusing Distance | 0.45m/1.48ft |
| Maximum Magnification | 0.14x |
| Diagonal Angle of View | 47° |
| Dust and Splash Resistant | Yes* |
| Recommended Operating Temperature | -10℃ to 40℃ (14℉ to 104℉) |
| Filter Size | φ67mm |
| Max. Diameter | φ73.6mm / 2.90inch |
| Overall Length | Approx. 82.0mm / 3.23inch (from the tip of the lens to the base side of the lens mount) |
| Weight | Approx. 300g / 0.66lb (excluding lens cap, lens rear cap and lens hood) |
| Standard Accessories | Lens cap, Lens rear cap, Lens hood |
Koah 2-Pack Rechargeable 2250mAh Batteries and Dual USB-C LCD Charger for Panasonic DMW-BLK22
Batteries
| Compatibility | Panasonic LUMIX S5, GH5, G9, GH5s |
| Type | Lithium-ion |
| Voltage | 7.2V |
| Capacity | 2250mAh |
| Energy | 16.2Wh |
| Color | Black |
Charger
| Battery Pack Compatibility | DMW-BLK22 |
| Input | |
|
|
| Output | 8V |
|
|
| Color | Black |
Koah Weatherproof Hard Case with Customizable Foam
| Internal volume | 400 cubic inches; 6.57 liters |
| Internal dimensions | 9.57 x 7.17 x 6.18 inches |
| External dimensions | 10.63 x 9.09 x 7.28 inches |
| Waterproof | IP67 rating. Up to 1 meter depth for 30 minutes |
| Pressure relief valve | Yes |
| Shockproof | Yes |
| Dustproof | Yes |
| Ultraviolet and impact resistant material | Yes |
| Operating temperature | -40 to +194 degree Fahrenheit |
| Maximum buoyancy | 14.0 pounds |
| Weight | 3.1 pounds |
Kingston 128GB SDXC Canvas Go Plus 170MB/s Read Memory Card
| Capacities | 128GB |
| Standard/Class | Class 10, UHS-I, U3, V30 |
| Performance | 170/90MB/s Read/Write |
| Dimensions | 24 x 32 x 2.1 mm |
| Format | exFAT |
| Operating temperatures | -25-degree-C to 85-degree-C |
| Storage temperatures | -40-degree- C to 85-degree-C |
| Voltage | 3.3V |
Starting at $93.70/mo
Estimated over 24 months with Affirm, subject to eligibility and approval.
Flexible payment options available
Interest-free installments and monthly financing may be available through Shop Pay on eligible purchases.
Starting at $562.25
No interest if paid in full by the promotional terms. Minimum monthly payments required and subject to credit approval.
Shipping Policy
Orders of $25 or more qualify for free standard shipping on eligible items.
Most in-stock orders placed before 1 PM EST Monday–Thursday ship the same business day. View Shipping Policy
Free Local Pickup
Please call for store stock availability. Requests made before 2:30 PM EST can be available for next-day pickup. Learn more
Tab: Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.
