Sony Alpha 7 IV Mirrorless Camera with 24-105mm f/4 G2 OSS Lens Bundle
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Sony Alpha 7 IV Full-frame Mirrorless Interchangeable Lens Camera
The full-frame 33MP Exmor R back-illuminated CMOS sensor delivers fast readout, 10-bit 4:2:2 4K 60p recording, low-noise performance, 15+ stop dynamic range, precise AF, and natural color and skin texture reproduction.
BIONZ XR Image Processor:
Delivers up to 8x faster processing for AF, image recognition, and quality adjustments, ensuring responsive stills, movies, and file management.
Low-Noise, High-Detail Images:
Combines back-illuminated Exmor R sensor with powerful processing for sharp, detailed images even at ISO 100-51200 (expandable to ISO 50-204800).
15-Stop Dynamic Range:
Captures delicate landscape and scenery details with full 33MP sensor resolution.
4K Video Recording:
Full-pixel readout 4K 60p and 4:2:2 10-bit recording with Super 35 and full-frame 7K oversampling for smooth, high-resolution footage.
7K Oversampling:
Produces rich, highly detailed full-frame 4K movies for expressive, cinematic visuals.
S-Cinetone Color:
Achieves natural mid-tones, beautiful skin, and soft highlights in-camera for cinematic color without post-editing.
Sony FE 24-105mm f/4 G2 OSS Full-Frame E-Mount Lens
The compact 24-105mm G Lens zoom offers lightweight versatility, constant f/4 aperture, high optical quality, and fast, precise autofocus for professional stills and movie performance.
Versatile 24-105mm Zoom:
Compact, lightweight zoom with constant f/4 aperture for professional-quality photos and videos across a wide range of subjects.
Optical Image Stabilization:
Optical SteadyShot reduces blur from hand movements for sharp images, even at high zoom.
Wide-Range Mid-Telephoto:
Covers portraits, landscapes, architecture, and more, minimizing the need for extra lenses.
Aspherical Elements:
Four aspherical elements reduce aberrations, maintaining sharpness and contrast while keeping the lens compact.
ED Glass Elements:
Three Extra-low Dispersion elements control chromatic aberration for sharp, fringing-free images.
Koah 2000mAh Li-ion Batteries for Sony NP-FZ100 (2-Pack) with LCD Dual Charger
The Koah 2-Pack 2000mAh Rechargeable Lithium-Ion Battery Kit for Sony NP-FZ100 includes two long-lasting batteries and a compact dual-USB LCD charger, allowing simultaneous charging, full Sony compatibility, and reliable power for extended shoots.
Corel Software Bundle of 4 Software OEM Photo, Video, and Art Software Suite
The Corel Photo Video Art Suite is a versatile editing bundle featuring PaintShop Pro 2022 with AI-powered photo tools, AfterShot Pro 3 for fast image corrections, Painter Essentials 7 for AI-assisted photo-to-art creations, and VideoStudio SE 2020 for intuitive 4K video editing and seamless transitions.
SanDisk Ultra 128GB SDXC UHS-I Memory Card
SanDisk Ultra SD cards provide up to 100MB/s speeds for storing tons of photos and Full HD videos on compact to mid-range cameras, offering durable, waterproof, shockproof, x-ray, and temperature-proof protection for your memories.
Koah Nostrand Avenue Camera System Gadget Bag with Accessory and Cleaning Kit
The Koah Nostrand Avenue Camera Bag holds one DSLR and two lenses, offers quick-access top cover, extra pockets, a shoulder strap, and includes a complete Koah Photography Cleaning Kit.
Koah Pro 2-in-1 Aluminum Shell OTG Dual Slot SD Card Reader and Rugged Memory Storage Carrying Case
Easily read and protect your memory cards on the go with the Koah PRO 2-in-1 Aluminum Dual Slot SD Card Reader, compatible with USB 3.1/Type-C and up to 512GB cards, paired with the rugged, waterproof KOAH Pro carrying case that securely holds up to 3 XQD/CFExpress and 6 SD cards.
- RAW (compressed/lossless compressed/uncompressed), JPEG (extra fine/fine/standard /light), HEIF (4:2:0/4:2:2) (extra fine/fine /standard/light), RAW and JPEG, RAW & HEIF
- Still images: ISO 100-51200 (ISO numbers from 50 to 204800 can be set as expanded ISO), AUTO (ISO 100-12800, selectable lower limit and upper limit), Movies: ISO 100-51200 equivalent (ISO numbers up to 102400 can be set as expanded ISO), AUTO (ISO 100-12800, selectable lower limit and upper limit)
- Still images: approx. 3.8 W (with FE 28-70 mm F3.5-5.6 OSS lens attached), Movies: approx. 5.7 W (with FE 28-70 mm F3.5-5.6 OSS lens attached)
- Shoulder strap
- Top carry handle
- Front snap coupler
- Zipper
Sony Alpha 7 IV Full-frame Mirrorless Interchangeable Lens Camera
Image Sensor
| Aspect ratio | 3:2 |
| Number of pixels (effective) | Approximately 33.0 megapixels |
| Number of pixels (total) | Approximately 34.1 megapixels |
| Sensor type | 35 mm full frame (35.9 x 23.9 mm), Exmor R CMOS sensor |
| Anti-dust system | Yes (charge protection coating on optical filter and image sensor shift mechanism) |
| Image quality modes | |
| Picture profile | Yes (Off/ PP1-PP11) Parameters: Black Level, Gamma (movie, still, s-cinetone, cine1-4, ITU709, ITU709 [800%], S-Log2, S-Log3, HLG, HLG 1-3), black gamma, knee, color mode, saturation, color phase, color depth, detail, copy, reset |
Recording Still Images
| Recording format | JPEG (DCF Ver. 2.0, Exif Ver. 2.32, MPF baseline compliant), HEIF (MPEG-A MIAF compliant), RAW (Sony ARW 4.0 format compliant) |
| Image size (pixels) (3 | 2): 35 mm full frame L: 7008 x 4672 (33 M), M: 4608 x 3072 (15 M), S: 3504 x 2336 (8.2 M), APS-C M: 4608 x 3072 (15 M), S: 3504 x 2336 (8.2 M) |
| Image size (pixels) (16 | 9): 35 mm full frame L: 7008 x 3944 (28 M), M: 4608 x 2592 (12 M), S: 3504 x 1968 (6.9 M), APS-C M: 4608 x 2592 (12 M), S: 3504 x 1968 (6.9 M) |
| Dynamic range functions | Off, dynamic range optimizer |
| Color space | sRGB standard (with sYCC gamut), Adobe RGB standard and rec. ITU-R BT.2100 standard (BT.2020 gamut) |
| 14-bit RAW | Yes |
| Creative look | ST, PT, NT, VV, VV2, FL, IN, SH, BW, SE, custom look (1-6) |
| Image size (pixels) (4 | 3): 35 mm full frame L: 6224 x 4672 (29 M), M: 4096 x 3072 (13 M), S: 3120 x 2336 (7.3 M), APS-C M: 4096 x 3072 (13 M), S : 3120 x 2336 (7.3 M) |
| Image size (pixels) (1 | 1): 35 mm full frame L: 4672 x 4672 (22 M), M: 3072 x 3072 (9.4 M), S : 2336 x 2336 (5.5 M), APS-C M: 3072 x 3072 (9.4 M), S : 2336 x 2336 (5.5 M) |
| Soft skin effect | Yes |
Recording Movie
| Recording format | XAVC S, XAVC HS |
| Video compression | XAVC S: MPEG-4 AVC/H.264, XAVC HS: MPEG-H HEVC/H.265 |
| Audio recording format | LPCM 2 ch (48 kHz 16 bit), LPCM 2 ch (48 kHz 24 bit), LPCM 4 ch (48 kHz 24 bit) 2, MPEG-4 AAC-LC 2 ch |
Creative Style
| Picture profile | Yes (off/pp1-pp11) parameters: black level, gamma (movie, still, s-cinetone, cine1-4, ITU709, ITU709 [800%], S-log2, S-log3, HLG, HLG1-3), black gamma, knee, color mode, saturation, color phase, color depth, detail, copy, reset |
| Movie functions | Audio level display, audio rec level, PAL/NTSC selector, proxy recording (1280 x 720 (Approx. 6 Mbps), 1920 x 1080 (Approx. 9 Mbps), 1920 x 1080 (Approx. 16 Mbps), TC/UB, auto slow shutter, gamma disp. Assist |
| Creative look | ST, PT, NT, VV, VV2, FL, IN, SH, BW, SE, custom look (1-6) |
| Movie recording system (XAVC HS 4K) | 3840 x 2160 (4:2:0, 10bit, NTSC) (approx.): 60p (150 Mbps/ 75 Mbps/45 Mbps), 24p (100 Mbps/50 Mbps/30 Mbps)6, 3840 x 2160 (4:2:0, 10bit, PAL) (Approx.): 50p (150 Mbps/75 Mbps/45 Mbps), 3840 x 2160 (4:2:2, 10bit, NTSC) (Approx.): 60p (200 Mbps/100 Mbps)56, 24p (100 Mbps/50 Mbps), 3840 x 2160 (4:2:2, 10bit, PAL) (Approx.): 50p (200 Mbps/100 Mbps) |
| Movie recording system (XAVC S-I 4K) | 3840 x 2160 (4:2:2, 10bit, NTSC) (Approx.): 60p (600 Mbps), 30p (300 Mbps), 24p (240 Mbps)3840 x 2160 (4:2:2, 10bit, NTSC) (Approx.): 60p (600 Mbps), 30p (300 Mbps)6, 24p (240 Mbps), 3840 x 2160 (4:2:2, 10bit, PAL) (Approx.): 50p (500 Mbps), 25p (250 Mbps), 3840 x 2160 (4:2:2, 10bit, PAL) (Approx.): 50p (500 Mbps), 25p (250 Mbps) |
| Movie recording system (XAVC S-I HD) | 1920 x 1080 (4:2:2, 10bit, NTSC) (Approx.): 60p (222 Mbps), 30p (111 Mbps)6, 24p (89 Mbps), 1920 x 1080 (4:2:2, 10bit, PAL) (Approx.): 50p (185 Mbps), 25p (93 Mbps) |
| Color space | Rec. ITU-R BT.2100 standard compatible (BT.2020 gamut) |
| NTSC mode | 1 fps, 2 fps, 4 fps, 8 fps, 15 fps, 30 fps, 60 fps, 120 fps, PAL mode: 1 fps, 2fps, 3fps, 6fps, 12fps, 25fps, 50fps, 100fps |
| Soft skin effect | Yes |
| Slow and quick motion (shooting frame rate) |
USB Streaming
| Video data format | MJPEG, YUV4209 |
| Video resolution | 3840 x 2160 (15p / 12.5p)/1920 x 1080 (60p/50p/30p/25p)/1280 x 720 (30p/25p) |
| Audio data format | LPCM 2 ch (16 bit 48 kHz) |
| Simultaneous internal recording | Yes |
Recording System
| Location information link from smartphone | Yes |
| Media | SD memory card, SDHC memory card (UHS-I/II compliant), SDXC memory card (UHS-I/II compliant), CFexpress type A memory card |
| Memory card slot | Slot1: Multi slot for SD (UHS-I/II compliant) memory card/CFexpress type A card, SLOT2: slot for SD (UHS-I/II compliant) memory card |
| Recording mode on 2 memory cards | Simultaneously record, sort, auto switch media, copy |
Noise Reduction
| Noise reduction | Long exposure NR: On/Off, available at shutter speeds longer than 1 s, High ISO NR: normal/low/off |
| White Balance | |
| White balance modes | Auto/daylight /shade/ cloudy/incandescent /fluorescent /flash/underwater/ color temperature (2500 to 9900 k) and color filter/custom |
| Shutter AWB lock | Yes (Shut. halfway down/cont. shooting/off) |
Focus
| Focus type | Fast hybrid AF (phase-detection AF/contrast-detection AF) |
| Focus mode | AF-A (Automatic AF), AF-S (single-shot AF), AF-C (continuous AF), DMF (direct manual focus), manual focus |
| Focus area | Wide/zone/center fix/spot/expand spot/tracking |
| Focus sensor | Exmor R CMOS sensor |
| Focus point | 35 mm full frame: 759 points (phase-detection AF), APS-C mode with FF lens: 713 points (phase-detection AF), with APS-C lens: 575 points (phase-detection AF)/425 points (contrast-detection AF) |
| Focus sensitivity range | EV-4 to EV20 (ISO100 equivalent with F2.0 lens attached) |
| Other features | Predictive control, focus lock, AF track sens. (still), AF Subj. shift sensitivity (movie), AF transition speed (movie), switch V/H AF Area, AF area regist., Circ. of focus point, focus map (movie), AF assist (movie) |
| AF illuminator | Yes (with built-in LED type) |
| AF illuminator range | Approx. 0.3 m-approx. 3.0 m (with FE 28-70 mm F3.5-5.6 OSS lens attached) |
| Focus type with LA-EA3 (sold separately) | Phase-detection |
| Eye AF | (Still images) human (right/left eye select)/animal (right/left eye select)/bird, (movie) human (right/left eye select)/animal (right/left eye select)/bird |
Exposure
| Exposure compensation | +/- 5.0 EV (1/3 EV, 1/2 EV steps selectable) |
| Metering type | 1200-zone evaluative metering |
| Metering sensor | Exmor R CMOS sensor |
| Metering sensitivity | EV-3 to EV20 (at ISO100 equivalent with F2.0 lens attached) |
| Metering mode | Multi-segment, center-weighted, spot (standard /large), entire screen avg., highlight |
| Exposure bracketing | Bracket: cont., bracket: single, 3/5/9 frames selectable. (ambient light, flashlight) |
| AE lock | Locked when the shutter button is pressed halfway. Available with AE lock button (on/off/auto) |
| Exposure modes | (Still images) intelligent auto (auto)/program auto (P)/aperture priority (A)/shutter priority (S)/manual exposure (M), (movie) intelligent auto (auto)/ program auto (P)/ aperture priority (A)/shutter priority (S)/manual exposure (M)/flexible exp. mode, (slow and quick motion) intelligent auto (auto)/program auto (P)/aperture priority (A)/shutter priority (S)/manual exposure (M)/flexible exp. Mode |
| ISO sensitivity (recommended exposure index) | |
| Anti-flicker shoot | Yes |
Viewfinder
| Viewfinder type | 1.3 cm (0.5 type) electronic viewfinder (Quad-VGA OLED) |
| Field coverage | 100% |
| Magnification | Approx. 0.78x (with 50 mm lens at infinity, -1m) |
| Eye point | Approx. 23 mm from the eyepiece lens, 18.5 mm from the eyepiece frame at-1m-1 (CIPA standard) |
| Number of dots | 3 686 400 dots |
| Dioptre adjustment | -4.0 to +3.0 m1 |
| Finder frame rate selection | STD 60 fps/HI 120 fps |
| Display function | Histogram, real-time image-adjustment display, digital level gauge, grid line, focus check, peaking mf, zebra, movie marker, emphasized display during REC |
LCD Screen
| Monitor type | 7.5 cm (3.0-type) type TFT |
| Number of dots | 1,036,800 dots |
| Touch panel | Yes |
| Brightness control | Manual (5 steps between -2 and +2), sunny weather mode |
| Adjustable angle | Opening Angle: Approx. 176-degree rotation angle: Approx. 270-degree. |
| Focus magnifier | Yes, focus magnifier (35 mm full frame: 5.5x/11.0x, APS-C: 3.6x/7.2x) |
Shutter
| Type | Electronically-controlled, vertical-traverse, focal-plane type |
| Shutter type | Mechanical shutter/electronic shutter |
| Shutter speed | Still images: 1/8000 to 30 s, bulb, movies (NTSC mode): 1/8000 to 1/4 (1/3 steps), up to 1/60 in AUTO mode (up to 1/30 in auto slow shutter mode), movies (PAL mode): 1/8000 to 1/4 (1/3 steps), up to 1/50 in auto mode (up to 1/25 in auto slow shutter mode) |
| Flash sync speed | 1/250 s (35 mm full frame), 1/320 s (APS-C)10 |
| Electronic front curtain shutter | Yes (on/off) |
| Silent shooting | Yes (on/off) |
Flash Control
| Control | Pre-flash TTL |
| Flash compensation | +/- 3.0 EV (switchable between 1/3 and 1/2 EV steps) |
| Flash modes | Flash off, autoflash, fill-flash, slow sync., rear sync., red-eye reduction (on/off selectable), wireless, hi-speed sync |
Recycling Time
| External flash compatibility | Sony system flash compatible with multi interface shoe, attach the shoe adaptor for flash compatible with auto-lock accessory shoe |
| FE level lock | Yes |
| Wireless control | Yes (light signal: available with fill-flash, slow sync, hi-speed sync/radio signal: available with fill-flash, rear sync, slow sync, hi-speed sync.) |
Drive
| Self-timer | 10 s delay/5 s delay/2 s delay/continuous self-time/bracketing self-timer |
| Drive modes | Single shooting, continuous shooting (hi+/hi/mid/lo selectable), self-timer, self-timer (cont.), bracket: single, bracket: cont., white balance bracket, DRO bracket |
| Continuous drive speed (approx. max.) | Continuous shooting: Hi+: 10 fps, Hi: 8 fps, mid: 6 fps, Lo: 3 fps |
| No of recordable frames (approx.) | JPEG extra fine L: over 1000 frames, JPEG Fine L: over 1000 frames, JPEG standard L: over 1000 frames, RAW: over 1000 frames, RAW and JPEG: over 1000 frames, RAW (lossless compressed): over 1000 frames, RAW (lossless compressed) and JPEG: over 1000 frames, RAW (uncompressed): over 1000 frames, RAW (uncompressed) and JPEG: 828 frames |
Size and Weight
| Dimensions (W x H x D) | Approx. 131.3 x 96.4 x 79.8 mm, approx. 131.3 x 96.4 x 69.7 mm (from grip to monitor) (approx. 5 1/4 x 3 7/8 x 3 1/4 inch, approx. 5 1/4 x 3 7/8 x 2 3/4 inch (from grip to monitor) |
| Weight (with battery and memory card included) | (Approx. 658 g) approx. 1 lb 7.3 oz. |
Other Features
| Clear image zoom | Still images: Approx. 2x, movies: approx. 1.5x (4K), approx. 2x (HD) |
| Digital zoom | Smart zoom (still images): 35 mm full frame: M: approx. 1.5x, S: approx. 2x, APS-C: S: approx. 1.3x, digital zoom (Still images): 35 mm full frame: L: approx. 4x, M: approx. 6x, S: approx. 8x, APS-C: M: approx. 4x, S: approx. 5.3x, digital zoom (movie): 35 mm full frame: approx. 4x, APS-C: approx. 4x |
| Face detection | Modes: face/eye priority in AF, face priority in multi metering, regist. faces priority |
Image Stabilization
| Type | Image sensor-shift mechanism with 5-axis compensation (compensation depends on lens specifications) |
| Compensation effect | 5.5 Stops (based on CIPA standard pitch/yaw shake only. With planar T FE 50 mm F1.4 ZA lens mounted, long exposure NR off) |
| Compatible standards | Exif print, print image matching III |
Custom Function
| Type | Custom key settings, my menu, my dial settings, reg cust shoot set, programmable setting (body 9 sets/memory card 12 sets) |
Lens Compensation
| Settings | Peripheral shading, chromatic aberration, distortion, breathing (movie) |
Others
| Operating temperature | 0-40-degree-C /32 to 104-degree-F |
Audio
| Microphone | Built-in, stereo |
| Speaker | Built-in, monaural |
Interface
| Multi Interface Shoe | Yes (with Digital Audio Interface) |
| PC Interface | Mass-storage / MTP |
| Multi/Micro USB Terminal | Yes |
| Bluetooth | Yes (Bluetooth Standard Version. 4.1 (2.4 GHz band) |
| Mic terminal | Yes (3.5 mm Stereo minijack) |
| Headphone terminal | Yes (3.5 mm Stereo minijack) |
| Vertical grip connector | Yes |
LAN Terminal
| Functions | FTP transfer function. (wired LAN(USB-LAN), USB tethering, Wi-Fi), view on smartphone, remote control via smartphone, pc remote, bravia sync (control for HDMI), PhotoTV HD |
Playback
| Photo capture | Yes |
| Modes | Single (with or without shooting information Y RGB histogram and highlight/shadow warning), index view, enlarged display mode (L: 19.5x, M: 12.8x, S: 9.7x), auto review, image orientation, folder selection (date/still/movie), protect, rating, display as group, shot mark (movie), divider frame, crop |
Accessibility
| Screenreader | Yes (language: English, speed: 7 steps, Volume: 16 steps) |
| Power | |
| USB power supply | Yes (Available with USB type-C terminal, USB power delivery compatible) |
| Supplied battery | One rechargeable battery pack NP-FZ100 |
| Battery life (still images) | Approx. 520 shots (viewfinder)/approx. 580 shots (LCD monitor) (CIPA standard) |
| Battery life (movie, actual recording) | Approx. 100 min (viewfinder)/approx. 110 min (LCD monitor) (CIPA standard) |
| Battery life (movie, continuous recording) | Approx. 170 min (viewfinder)/approx. 175 min (LCD monitor) (CIPA standard) |
| Internal battery charge | Yes (Available with USB type-C terminal, USB power delivery compatible) |
| Power consumption with the viewfinder |
Lens
| Lens mount | E-mount |
Sony FE 24-105mm f/4 G OSS Full-Frame E-Mount Lens
| Focal Length | 24-105mm |
| Aperture range | f/4-22 |
| Mount type | Sony E-mount |
| Format | 35mm film / full-frame digital sensor |
| Image stabilization | Yes |
| Angle of view | 84-23 degrees |
| Minimum focus distance | 1.25 feet |
| Magnification | 0.31x |
| Maximum reproduction ratio | 1:3.2 |
| Lens construction | 17 elements/ 14 groups |
| Diaphragm blades | 9, rounded |
| Autofocus | Yes |
| Filter thread | 77 mm |
| Dimensions (Dia x L) | Approx. 3.28 x 4.46 inches |
| Weight | Approx. 1.46 lb |
Koah 2-Pack 2000mAh Rechargeable Lithium-Ion Battery Kit for Sony NP-FZ100 with LCD Dual Charger
Battery
| Capacity | 2000mAh |
| Power | 7.2V |
| Energy | 16.4Wh |
| Compatibility | Sony |
Charger
| Battery Pack Compatibility | NP-FZ100 |
| DC Input | DC 5V 2.1A (MAX) |
| Output Voltage | 5/10V |
| Output Current | 1A |
| Charging Parameter | 8.4V 1A Pulse-charge |
| Color | Black |
| Operating Temperature | 32-104°F |
| Storage Temperature | -4-140°F |
Corel Photo, Video, and Art Software Suite
| Manufacturer | Corel |
| Software included | Corel PaintShop Pro 2022, Corel AfterShot Pro 3, Corel VideoStudio SE 2020, and Corel Painter Essentials 7 |
SanDisk Ultra 128GB SDXC UHS-I Memory Card
| Capacity | 128GB |
| Sequential read performance | Up to 100MB/s |
| Compatibility | Compatible with SDXC and SDXC UHS-I enabled host devices. |
| Dimensions (L x W x H) | 31.92 x 23.91 x 2.17 mm |
Koah Nostrand Avenue Camera System Gadget Bag with Accessory & Cleaning Kit
| Material | Nylon |
| Carrying Options | |
| Type of Closure |
Koah PRO 2-in-1 Aluminum Shell OTG Dual Slot SD Card Reader
| SD slot | SD, SDHC, SDXC |
| microSD slot | microSD, microSDHC, microSDXC |
| Support capacity | Up to 512GB |
| Size | 73.7 x 21.5 x 11.6mm |
Koah Pro Rugged Memory Storage Carrying Case
| Capacity | Fits up to 3 XQD/CFExpress and 6 SD Cards |
| Material | ABS Plastic exterior, Molded rubber interior |
| Durability | Shockproof, Waterproof |
Shipping & Returns
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.
