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In the Box
- Sony Alpha a6400 Mirrorless Digital Camera (Body Only)
- AC Adapter AC-UUD12
- Accessory Shoe Cap
- Body Cap
- Eyepiece Cup
- Micro USB Cable
- Rechargeable Battery NP-FW50
- Shoulder Strap
- Sony 55-210mm f/4.5-6.3 OSS E-Mount Lens for Sony E (Black)
- Sony VCT-SGR1 Shooting Grip and Tripod for Compact Cameras
- Koah Nostrand Avenue Camera System Gadget Bag with Accessory and Cleaning Kit
- SanDisk 64GB Extreme PRO Memory Card
- 2 x Koah PRO Rechargeable 1300mAh Battery and Dual Charger for Sony NP-FW50
- Koah Simah Condenser Microphone for Digital Cameras
- Focus Pro Series 3-Piece 49mm Lens Filter Kit (UV/CPL/ND8)
- Corel Photo, Video, and Art Software Suite v4.0
- Koah Pro Rugged Memory Storage Carrying Case - fits up to 3 XQD/CFE and 6 SD Cards
- Koah PRO 2-in-1 Aluminum Shell OTG Dual Slot SD Card Reader
Trusted & Verified
Sony Alpha a6400 Mirrorless Digital Camera Body Kit with Shooting Grip and Mic
$1,598.00
Why You'll Love It
- 24.2MP APS-C Exmor sensor
- BIONZ X image processor
- Continuous shooting of up to 11 fps
- Ultra HD 4K video recording
- Tiltable 3.0-inch (921k dots) LCD display
- XGA OLED Tru-finder Electronic Viewfinder
- Instant sharing via smartphone with Wi-Fi and NFC
- 425-point phase-detection AF
- Easy and intuitive controls help you shoot like a pro
Sony Alpha a6400 Mirrorless Digital Camera
Ignite your creativity with the Sony α6400 Mirrorless Interchangeable-Lens Camera. This camera features the world's fastest auto focus which allows you to capture instant shots from fast action to candid. You can capture amazing shots and get incredible detail that makes for gorgeous enlargements thanks to its newly developed 24.2 megapixel Exmor APS HD CMOS sensor.
Sony 55-210mm f/4.5-6.3 OSS E-Mount Lens for Sony E
Sony's SEL55210 55-210mm f/4.5-6.3 Lens offers a long telephoto zoom lens with 3.8x magnification. The equivalent of 82-315mm in full-frame or 35mm format, this lens has a versatile short-to-long telephoto range.
Sony VCT-SGR1 Shooting Grip and Tripod for Compact Cameras
This compact, lightweight shooting grip for compact Cyber-shot cameras can instantly convert from handy grip to a stable mini tripod and is ideal for everyday use from vlogging, travel photography to video shooting.
Koah Nostrand Avenue Camera System Gadget Bag with Accessory and Cleaning Kit
The Nostrand Avenue Camera System Gadget Bag from Koah is a semi-soft carrying case that fits one DSLR camera and up to two lenses and accessories. Designed with keeping easy access in mind, it features a large top cover that protects your camera/camcorder and gear from rain and sand.
SanDisk 64GB Extreme PRO 200 MB/s UHS-I SDXC Memory Card
Our most powerful SD UHS-I memory card yet delivers performance that elevates your creativity. With shot speeds of up to 90MB/s and UHS speed Class 3 (U3) recording, you’re ready to capture stunning high-resolution, stutter-free 4K UHD video.
Koah PRO Rechargeable 1300mAh Battery and Dual Charger for Sony NP-FW50
With the Koah PRO Sony NP-FW50 Two-Pack Rechargeable 1300mAh Battery and Dual Charger you can be sure you always have enough power to make it through the shoot. The Koah rechargeable lithium-ion battery and charger kit includes two batteries for the Sony NP-FW50 and one dual-USB charger. It allows you to quickly charge two camera batteries at the same time.
Koah Simah Condenser Microphone for Digital Cameras
Get precise audio recordings while drowning out all unnecessary background noise with Koah! Using the amazing Simah on-camera condenser microphone, you'll capture perfectly focused sounds so that the end result sounds as clear and crisp as you want it.
Focus Pro Series 3-Piece 49mm Lens Filter Kit
If you own any lenses with a 49mm thread size, you owe it to yourself to invest in lens filters to both enhance your photography and protect your expensive lenses. In this kit you get 3 filters: a UV filter, a CPL filter and an ND8 filter.
Corel Photo, Video, and Art Software Suite v4.0
Add magic to all your memories and creativity with this well packed software bundle. This versatile kit will improve your visual communication, digital storytelling, and photo/video editing results.
Koah Pro Rugged Memory Storage Carrying Case
There is nothing more important than keeping your images and videos stored on your memory cards safe from the elements. The best way to keep them protected is with the KOAH Pro Rugged Memory Storage Carrying Case. This case features a waterproof molded rubber interior lining that keeps your memory cards securely in place.
Koah PRO 2-in-1 Aluminum Shell OTG Dual Slot SD Card Reader
Read your memory cards easily on the go with the Koah PRO 2-in-1 Aluminum Shell On-The-Go Dual Slot SD Card Reader! Its aluminum shell is durable and gives it a sleek look.
This Dual Slot SD Card Reader is a USB 3.1 and USB Type-C Card Reader compatible with up to 512GB capacity cards. It has two slots, one for Micro SD cards and another for SD/SDHC/SDXC cards. The OTG capability allows this reader to be plugged into USB Type-C capable smartphones.
Sony Alpha a6400 Mirrorless Digital Camera Body
General
| Camera type | Interchangeable lens digital camera with built-in flash |
| Lens mount | E-mount |
| Lens compatibility | Sony E-mount lenses |
Image Sensor
| Type | APS-C type (23.5 x 15.6mm) Exmor CMOS sensor |
| Number of pixels (effective) | Approx. 24.2 megapixels |
| Number of pixels (total) | Approx. 25.0 megapixels |
| Image sensor aspect ratio | 3:2 |
| Color filter | R, G, B primary color |
| Anti-Dust function | Yes |
| Anti-Dust system | Charge protection coating on Optical Filter and ultrasonic vibration mechanism |
| Anti-Dust operation (auto) | Power off |
Recording System (Still Image)
| Recording format | JPEG (DCF Ver. 2.0, Exif Ver.2.31, MPF Baseline compliant), RAW (Sony ARW 2.3 format) |
| Image size (pixels) [3 | 2] |
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| Image size (pixels) [16 | 9] |
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| Image size (pixels) [1 | 1] |
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| Image size (pixels) [Sweep Panorama] | Wide: horizontal 12,416 x 1,856 (23M), vertical 5,536 x 2,160 (12M), Standard: horizontal 8,192 x 1,856 (15M), vertical 3,872 x 2,160 (8.4M) |
| Image size (pixels) [3D Sweep Panorama] | |
| Image quality modes |
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| 14bit RAW | Yes |
| Uncompressed RAW - | |
| Picture Effect | |
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| Creative Style | Standard, Vivid, Neutral, Clear, Deep, Light, Portrait, Landscape, Sunset, Night Scene, Autumn leaves, Black & White, Sepia, Style Box (1-6), (Contrast (-3 to +3 steps), Saturation (-3 to +3 steps), Sharpness (-3 to +3 steps)) |
| Picture Profile | Yes (Off / PP1-PP10) Parameters: Black level, Gamma (Movie, Still, Cine1-4, ITU709, ITU709 [800%], S-Log2, S-Log3, HLG, HLG1-3), Black Gamma, Knee, Color Mode, Saturation, Color Phase, Color Depth, Detail, Copy, Reset |
| Dynamic Range functions | Off, Dynamic Range Optimizer (Auto/Level (1-5)), Auto High Dynamic Range (Auto Exposure Difference, Exposure Difference Level (1-6 EV, 1.0 EV step)) |
| Color space | sRGB standard (with sYCC gamut) and Adobe RGB standard compatible with TRILUMINOS Color |
| Delete | Yes |
Recording System (Movie)
| Recording format | XAVC S; AVCHD format Ver. 2.0 compliant |
| Video compression |
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| Audio recording format |
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| Image size (pixels) [XAVC S] | |
| Image size (pixels) [AVCHD] | |
| Image size (pixels) [MP4] | |
| Picture Effect | Posterization (Color), Posterization (B/W), Pop Color, Retro Photo, Partial Color (R/G/B/Y), High Contrast Monochrome, Toy Camera (Normal/Cool/Warm/Green/Magenta), Soft High-ke |
| Creative Style | Standard, Vivid, Neutral, Clear, Deep, Light, Portrait, Landscape, Sunset, Night Scene, Autumn leaves, Black & White, Sepia,Style Box (1-6), (Contrast (-3 to +3 steps), Saturation (-3 to +3 steps), Sharpness (-3 to +3 steps)) |
| Picture Profile | Yes (Off / PP1-PP10) Parameters: Black level, Gamma (Movie, Still, Cine1-4, ITU709, ITU709 [800%], S-Log2, S-Log3, HLG, HLG1-3), Black Gamma, Knee, Color Mode, Saturation, Color Phase, Color Depth, Detail, Copy, Reset |
| Color space | xvYCC standard (x.v.Color when connected via HDMI cable) compatible with TRILUMINOS Color |
| Movie recording system (XAVC S 4K) | |
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| Movie recording system (XAVC S HD) | |
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| Movie recording system (AVCHD) | |
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| Movie recording system (AVC MP4) | |
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| Movie recording system (MPEG4 MP4) | |
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Slow & Quick Motion (S&Q)
| Image size (frame rate) | |
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| Image frame rate | |
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| High Frame Rate Recording |
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Movie Function
| Audio Level Display | Yes |
| Audio Rec Level | Yes |
| PAL/NTSC Selector | Yes |
| Dual Video REC - | |
| Proxy Recording | Yes (1280 x 720 (Approx.9Mbps)) |
| TC/UB | Yes (TC Preset/UB Preset/TC Format/TC Run/TC Make/UB Time Rec) |
| AF Tracking Duration | Yes |
| AF Drive Speed | Yes |
| Auto Slow Shutter | Yes |
| REC Control | Yes |
| Clean HDMI Info. | ON/OFF selectable |
| HDMI Output | |
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| Gamma Disp. Assist | Yes |
Recording System
| Location information Link from smartphone | Yes |
| GPS | |
| Media |
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| Memory card slot | Multi slot for Memory Stick Duo/SD memory card |
| Recording mode on 2 memory cards | |
| File system | FAT12, 16, 32, exFAT |
| Noise reduction |
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| Multi Frame NR | Auto/ ISO 100 to 102400 |
White Balance
| Modes | Auto / Daylight / Shade / Cloudy / Incandescent / Fluorescent (Warm White / Cool White / Day White / Daylight) / Flash /Underwater/ Color Temperature (2500 to 9900K) & color filter (G7 to M7 (57-step), A7 to B7 (29-step)) / Custom |
| AWB micro adjustment | Yes (G7 to M7,57-step) (A7 to B7, 29-step) |
| Priority Set in AWB | Yes |
| Shutter AWB Lock | Yes (Shut. Halfway Down/ Cont. Shooting/ Off) |
| Bracketing | 3 frames, H/L selectable |
Focus System
| Type [[F_DI0009]] | Fast Hybrid AF (phase-detection AF/contrast-detection AF) |
| Focus sensor | Exmor CMOS sensor |
| Focus point | 425 points (phase-detection AF) / 425 points (contrast-detection AF) |
| Sensitivity range | EV-2 to EV20 (ISO100 equivalent with F2.0 lens attached) |
| Focus mode | |
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| AF illuminator | Yes (with Built-in LED type) |
| AF illuminator range | Approx. 0.3- approx. 3.0m (with E PZ 16-50mm F3.5-5.6 OSS lens attached) |
| AF Range Control | |
| Focus Type with LA-EA1 or LA-EA3 (Sold separately) | phase-detection |
| AF micro adjustment | Yes (Sold separately) with LA-EA2 or LA-EA4 |
Exposure Control
| Metering type | 1200-zone evaluative metering |
| Metering sensor | Exmor CMOS sensor |
| Metering sensitivity | EV-2 to EV20 (at ISO100 equivalent with F2.0 lens attached) |
| Modes | Multi-segment, Center-weighted, Spot, Spot Standard/Large, Entire Screen Avg., Highlight |
| Exposure modes |
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| Scene Selection |
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| Exposure compensation | +/- 5.0EV (1/3 EV, 1/2 EV steps selectable) |
| Bracketing |
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| AE Lock | Locked when shutter button is pressed halfway. Available with AE lock button. (On/Off/Auto) |
| ISO sensitivity (Recommended Exposure Index) | |
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| Movies |
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| Anti-flicker Shoot. |
Viewfinder
| Type | 1.0 cm (0.39 type) electronic viewfinder (color) |
| Number of dots | 2 359 296 dots |
| Number of pixels (effective) | |
| Quad-VGA OLED | |
| OLED | |
| Brightness control | Auto/Manual (5 steps between -2 and +2) |
| Color temperature control | Manual (5 steps) |
| Field coverage | 100% |
| Magnification | Approx. 1.07x (35mm camera equivalent: Approx. 0.70x) with 50mm lens at infinity, -1m-1 |
| Diopter adjustment | -4.0-+3.0 m-1 |
| Eye point | Approx. 23mm from the eyepiece lens, 21.4mm from the eyepiece frame at -1m-1 (CIPA standard) |
| Display Contents |
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| Finder Frame Rate selection |
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LCD Screen
| Type | 7.5cm (3.0-type) wide type TFT |
| Touch panel | Yes |
| Number of dots (total) | 921 600 dots |
| Brightness control | Manual (5 steps between -2 and +2), Sunny Weather mode |
| Adjustable angle | Up by approx. 180 degrees, Down by approx. 74 degrees |
| WhiteMagic | Yes |
| Display Contents |
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| Real-time image-adjustment display | On/Off |
| Quick Navi | Yes |
| Focus Check | Yes Focus Magnifier (5.9x, 11.7x) |
| Zebra | Yes (selectable level + range or lower limit as custom setting) |
| Peaking MF | Yes (Level setting: High/Mid/Low/Off, Color: White/Red/Yellow/Blue) |
| Movie Marker | Yes (Center/Aspect/Safety Zone/Guideframe) |
| Grid Line | Yes (Rule of 3rds Grid/Square Grid/Diag. + Square Grid/Off) |
| LCD panel | Top panel |
Face Detection
| ModesL Face Priority in AF (On/Off), Face Priority in Multi Metering (On/Off), Regist. Faces Priority (On/Off) | |
| Face registration | Yes |
| Face selection | |
| Max. number of detectable | 8 |
| Auto Object Framing |
|
| Auto Portrait Framing | Still images |
Other Features
| Interval recording | Yes |
| Smile Shutter | Smile shutter (selectable from 3 steps) |
| Touch Shutter | Yes |
| Touch Focus | Yes (Touch Focus/Touch Pad/Touch Tracking) |
| Self-portrait Self-timer | Yes |
| ISO AUTO Min. SS | Yes |
| Bright Monitoring | Yes |
| Copyright Info | Yes |
| Set File Name | Yes |
| FTP Transfer Func. | |
| PlayMemories Camera Apps - | |
| Shooting Tips - | |
| Help guide | Yes |
| Clock Function Setting | Yes |
| Area Setting | Yes |
| Shop Front Mode | Yes |
| Video Light Mode - | |
| Zoom Ring Rotate | Yes |
| Eye-Fi ready[[F_DI0006]] - |
Clear Image Zoom
| Still images | Approx. 2x |
| Movies | Approx. 1.5x (4K), Approx. 2x (HD) |
Digital Zoom
| Smart zoom (Still images) | |
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| Digital zoom (Still images) | |
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| Digital zoom (Movie) | Approx. 4x |
| Smart Teleconverter | Yes |
Shutter
| Type | Electronically-controlled, vertical-traverse, focal-plane type |
| Shutter speed |
|
| Flash sync. speed[[F_DI0015]] | 1/160 sec. |
| Electronic Front Shutter Curtain | Yes (ON/OFF) |
| Silent Shooting | Yes (ON/OFF) |
SteadyShot INSIDE (image stabilization)
| Type | Not supported (image stabilization supported on lens) |
| Indication - | |
| Compensation effect - |
Flash
| Type | Built-in flash |
| Guide No. | 6 (in meters at ISO 100) |
| Flash coverage | 16mm (focal-length printed on the lens body) |
| Control | Pre-flash TTL |
| Flash compensation | +/- 3.0 EV (switchable between 1/3 and 1/2 EV steps) |
| Flash bracketing | 3/5/9 frames selectable. With 3 or 5 frames, in 1/3, 1/2, 2/3, 1.0, 2.0, 3.0 EV increments, with 9 frames, in 1/3, 1/2, 2/3, 1.0 EV increments. |
| Flash modes |
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| Recycling time | Approx. 4 sec |
| External flash | Sony α System Flash compatible with Multi Interface Shoe, attach the shoe adaptor for flash compatible with Auto-lock accessory shoe |
| FE level lock | Yes |
| Wireless control | Yes (Light signal: Available with Fill-flash, Slow Sync., Hi-speed sync. /Radio signal: Available with Fill-flash, Rear Sync., Slow Sync., Hi-speed sync.) |
Drive
| Drive modes | |
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| Self-timer | 10 sec. delay/5 sec. delay/2 sec. delay/Continuous self-timer (3 frames after 10 sec. delay/5 frames after 10 sec. delay/3 frames after 5 sec. delay/5 frames after 5 sec. delay/3 frames after 2 sec. delay/5 frames after 2 sec. delay)/Bracketing self-timer (Off/2 sec. delay/5 sec. delay/10sec. delay) |
| Pixel Shift Multi Shooting | |
| Speed (approx., max.)[[F_DI0002]] | Continuous shooting: Hi+: 11 fps, Hi: 8 fps, Mid: 6 fps, Lo: 3 fps |
| No. of frame recordable* (approx.)[[F_DI0002]] |
|
Playback
| Modes |
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| Photo Capture | Yes |
Wi-Fi
| View on Smartphone | Yes |
| Remote control via Smartphone | Yes |
| Send to Computer | Yes |
| View on TV | Yes |
| NFC | |
|
Interface
| PC interface | Mass-storage, MTP, PC remote |
| Multi / Micro USB Terminal[[F_DI0083]] | Yes |
| USB | Type-C™ Terminal |
| NFC | Yes (NFC forum Type 3 Tag compatible) |
| Sync. Terminal - | |
| Wireless LAN(built-in) | Yes (Wi-Fi Compatible, IEEE 802.11b/g/n (2.4GHz band) )[[F_DI0068]] |
| Bluetooth | Yes (Bluetooth Standard Ver. 4.1 (2.4GHz band)) |
| HD output |
|
| Multi Interface Shoe[[F_DI0010]] | Yes |
| Auto-lock Accessory Shoe | |
| Smart Accessory Terminal | |
| Smart Accessory Terminal 2 | |
| Mic Terminal | Yes (3.5 mm Stereo minijack) |
| DC IN Terminal - | |
| Wired | |
| Remote Control | Yes (RMT-DSLR2 (sold separately)) |
| Headphone Terminal - | |
| Vertical Grip Connector - | |
| PC Remote | Yes |
| LAN terminal | |
| Compatible OS (USB connection) |
Audio
| Microphone | Built-in stereo microphone or XLR-K2M/XLR-K1M/ECM-XYST1M (sold separately) |
| Speaker | Built-in,monaural |
| Compatible standards | Exif Print, Print Image Matching III, DPOF setting |
Custom Function
| Custom key settings | Yes |
| My Menu | Yes |
| My Dial Settings | Yes |
| Reg Cust Shoot Set | Yes |
| Programmable Setting | Yes (Body 3 sets /memory card 4 sets) |
| Lens compensation | Lens compensation Peripheral Shading, Chromatic Aberration, Distortion |
Power
| Battery | One rechargeable battery pack NP-FW50 |
| Still images[[F_DI0011]] | Approx. 360 shots (Viewfinder) / Approx. 410 shots (LCD monitor) (CIPA standard) |
| Movies (actual recording)[[F_DI0012]][[F_DI0013]] | Approx. 70 min (Viewfinder) / Approx. 75 min (LCD monitor) (CIPA standard) |
| Movies (continuous recording)[[F_DI0012]][[F_DI0014]] | Approx. 125 min (Viewfinder) / Approx. 125 min (LCD monitor) (CIPA standard) |
| Internal battery charge | Yes |
| USB power supply | Yes |
| External power | AC Adaptor AC-PW20 (sold separately) |
| Power consumption |
|
Dimensions
| Weight | |
|
|
| DIMENSIONS (W x H x D) (Approx.) |
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Operating Temperature
| Operating temperature 32 - 104 degrees F / 0 - 40 degrees C |
Sony 55-210mm f/4.5-6.3 OSS E-Mount Lens
| Focal length | 55 - 210mm |
| Comparable APS-C focal length | 82-315 mm |
| Mount | Sony E mount |
| Aperture maximum | f/4.5-6.3 |
| Aperture minimum | f/22-32 |
| Aperture blades | 7 |
| Format compatibility | Sony NEX (APS-C) |
| Angle of view | 28.2 - 7.8 degrees |
| Minimum focus distance | 3.28-feet (1.00 m) |
| Maximum reproduction ratio 1 | 0 |
| Elements/Groups | 13/9 |
| Image stabilization | Yes |
| Autofocus | Yes |
| Tripod collar | No |
| Filter thread front | 49 mm |
| Unit dimensions (DxL) | Approx. 2.51 x 4.25-inch (63.8 x 108 mm) |
| Unit weight | 12.17 oz (345 g) |
| Color | Black |
Sony VCT-SGR1 Shooting Grip and Tripod for Compact Cameras
| Compatibility | Sony Cyber-shot DSC-RX100 VI, RX100 VA, RX100 V, RX100 IV, RX100 III, RX100 II, RX0, HX90V, HX80, HX60V, HX50V, and WX500 compact cameras |
| Maximum load | 35.3 oz (2.2 lb) |
| Tilting angle |
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| Tripod |
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| Multi USB terminal | Yes |
| For left and right handed use | |
| Dimensions (W x H x D) | |
| Grip | Approximately 1 7/16 x 4 3/8 x 1 3/16 inch (36.1 x 108.3 x 30.0 mm) |
| Tripod | Approximately 4 1/4 x 3 1/4 x 3 3/4 inch (105.7 x 82.5 x 92.2 mm) |
| Weight | 3.3 oz (93 g) |
Koah Nostrand Avenue Camera System Gadget Bag
| Material | Nylon |
| Carrying Options |
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| Type of Closure |
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SanDisk 64GB Extreme PRO 2002MB/s UHS-I SDXC Memory Card
| Capacity | 64 GB |
| Form factor | SDXC |
| Video speed | C10, U3, V30 |
| Compatibility | Compatible with SDXC and SDXC UHS-I enabled host devices |
| Operating temperature | -13 to 185F (-25 to 85C) |
| Storage temperature | -40 to 185F (-40 to 85C) |
| Security | Built-in write-protect switch prevents accidental data loss |
| Dimensions | 1.26 x 0.94 x 0.09 (31.92 x 23.91 x 2.17 mm) |
Koah PRO Two-Pack Rechargeable 1300mAh Battery and Dual Charger for Sony NP-FW50
Batteries
| mAh | 1300mAh |
| Voltage | 7.4V |
| Compatibility |
|
Charger
| Input | 5V 2A |
| Output | 4.2V/4.35-800mA( x2) 8.4V-600mAh (x2) |
| Input port | Micro USB |
| Size | 3 x 2.5 x 1 in (80 x 63.4 x 23.4 mm) |
| Weight | 1 oz (32 g) |
Koah Simah Condenser Microphone for Digital Cameras
| Microphone type | On-Camera Condenser Microphone |
| Polar pattern | Cardioid |
| Frequency response | 10Hz-20kHz |
| Max SPL | 140dB (1kHz, 1% THD into 1kohm Load) |
| Sensitivity | -33dB |
| Equivalent noise level | 20dB |
| Compatibility | Compatible with SLR cameras and various camera recorders |
Focus Pro Series 3-Piece 49mm Lens Filter Kit
| Type |
|
| Size | 49mm |
Corel Photo, Video, and Art Software Suite v4.0
| Year | 2020 |
| Manufacturer | Corel |
| Software included | Corel VideoStudio 2020, Corel Painter Essentials 7, Corel PaintShop Pro 2020, and Corel AfterShot Pro 3 |
Koah Pro Rugged Memory Storage Carrying Case
| Capacity | Fits up to 3 XQD/CFExpress and 6 SD Cards |
| Material | ABS Plastic exterior, Molded rubber interior |
| Durability | Shockproof, Waterproof |
Koah PRO 2-in-1 Aluminum Shell OTG Dual Slot SD Card Reader
| SD slot | SD, SDHC, SDXC |
| microSD slot | microSD, microSDHC, microSDXC |
| Support capacity | Up to 512GB |
| Size | 73.7 x 21.5 x 11.6mm |
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Tab: Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.
