Sony |SKU: ILCZVE10LW-CC1

Sony Alpha ZV-E10 APS-C Mirrorless Vlog Camera (White) with 16-50mm Lens With Content Creator Kit

$958.00 ~~$1,148.00~~

Product highlights

24.2MP APS-C Exmor CMOS Sensor
BIONZ X image processing engine
4K Movie oversampled from 6K
Full pixel readout, no pixel binning
No 29m 50s continuous recording limit for movie shooting
3” flip-out,Vari-angle touch LCD
HLG (Hybrid Log-Gamma) and S-Log3/2
3-capsule directional mic with windscreen
Up to 11fps fast continuous shooting
Easy live streaming with single USB cable
Includes Sony 16-50mm f/3.5-5.6 E-Mount Zoom Lens

In the box

Sony Alpha ZV-E10 APS-C Interchangeable Lens Mirrorless Vlog Camera with 16-50mm Lens (White)
Sony GP-VPT3 Multi-function Bluetooth Shooting Grip with Tripod and Remote Commander (Black)
Sony Vlogger Shotgun Microphone, MI (Multi-interface) Shoe and 3.5 mm cable compatible (ECM-G1)
Koah Holster Camera Case and Accessory Bundle for DSLR, Mirrorless, and Camcorders

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Sony Alpha ZV-E10 APS-C Interchangeable Lens Mirrorless Vlog Camera with 16-50mm Lens (White)

The Sony Alpha ZV-E10 features a 24.2-megapixel (approx. effective) APS-C Exmor CMOS sensor and BIONZ X image processing engine to produce high-quality images with high sensitivity, detailed texture depiction, and beautiful natural bokeh. The ZV-E10 also includes the acclaimed vlogging-specific features favored in the popular ZV-1 digital camera, including; Background Defocus, Product Showcase Setting, and Face Priority AE along with Sony’s highly acclaimed autofocus. Take your vlogging to the next level with the ZV-E10.

Find a Lens to Match Your Style

Professional-looking vlogs are easy with the interchangeable lens ZV-E10 camera. Thanks to Sony's extensive range of E-mount lenses, you have a wide variety to capture the world however you choose to see it. Incorporate background scenery into your script with a wide-angle lens, or make the subject grab the viewer's attention by using a wide aperture lens with an artfully blurred background. Move in closer, with a macro lens or pull in distant scenes with a telephoto lens. Choose how you see the world and pick the lens that matches your style.

Sony Vlogger Shotgun Microphone, MI (Multi-interface) Shoe and 3.5 mm cable compatible (ECM-G1)

Excellent for recording human voices

The ECM-G1 is well suited to the frequency bands of human voice characteristics, capturing vocal audio clearly and distinctly. It's ideal for shooting vlogs of product reviews and interviews.

Large-diameter, 14.6 mm microphone capsule

A larger capsule for high-quality sound. Built around a large-diameter (14.6 mm) microphone capsule, the ECM-G1 provides a high-quality audio track similar to high-end dedicated audio recorders, with clear, clean sound capture and effective noise suppression.

Koah Holster Camera Case and Accessory Bundle for DSLR, Mirrorless, and Camcorders

The Koah Holster Camera Case with Accessory Bundle gives you all the items to accessorize your compact DSLRs or Mirrorless cameras and keep them safe. This bundle includes a Holster Camera Case, Compact Mini Tripod, Microfiber Lens Cloth, Fine Bristle Cleaning Brush, Lens Cleaning Wipes, Lens Cleaning Spray Bottle, Rubber Bulb Air Blower, Straps, and finally a small Carrying Pouch to store these accessories.

Sony GP-VPT3 Multi-function Bluetooth Shooting Grip with Tripod and Remote Commander (Black)

The Sony GP-VPT3 is a 3-in-1 multi-function shooting grip, designed to enhance the content creation experience for vloggers, photographers, and video creators. This sleek and versatile accessory functions as a shooting grip, a tripod, and a wireless Bluetooth remote commander, enabling seamless control and stable shooting across multiple angles and environments.

3-in-1 Design: Functions as a shooting grip, tripod, and detachable remote commander for versatile content creation.

Focus

Focus Points

Phase Detection: 425
Contrast Detection: 425

Imaging

Sensor Resolution	24.2 Megapixels
Lens Mount	Sony E-Mount
Maximum Resolution	25.0 Megapixels
Bit Depth	14
Image Stabilization	Yes
Sensor Type	CMOS
Camera Format	CMOS
Sensor Size	APS-C
Megapixels	24.20

Exposure Control

Shutter Speed	Mechanical Shutter: 1/4000 to 30 Second Bulb Mode: 1/4000 to 1/4 Second in Movie Mode
ISO Sensitivity	Auto 100 to 32000
Exposure Compensation	-5 to +5 EV (1/3, 1/2 EV Steps)
Metering Range	-2 to 20 EV
Interval Recording	Yes
Self Timer	2/5/10-Second Delay
Metering Method	Center-Weighted Average Multi-Zone Spot
Exposure Modes	Aperture Priority Auto Manual Program Shutter Priority
Continuous Shooting	Up to 11 fps at 24.2 MP for up to 116 Frames (JPEG) / 46 Frames (Raw)

Video

Recording Limit	Unlimited for UHD 4K (3840 x 2160) at 29.97p
Video Resolution	Ultra HD 4K
Live Streaming	Yes
Recording Modes	UHD 4K (3840 x 2160) at 24.00p/25p/29.97p Full HD (1920 x 1080) at 23.976p/25p/29.97p/50p/59.94p/100p/119.88p

Flash

Flash Sync Speed	1/160 Second
Flash Compensation	-3 to +3 EV (1/3 EV Steps)
Flash Modes	Auto, Fill Flash, Off, Rear Sync, Slow Sync
Dedicated Flash System	TTL

Interface

Wireless	Yes
Memory Card Slot	Yes

Physical

Camera Series	Alpha Series
Battery	1 x NP-FW50 Rechargeable Lithium-Ion, 7.2 VDC, 1080 mAh (Approx. 440 Shots)
Camera Model	Sony ZV-E10
Configuration	Bundle 1
Color	White

Monitor

Monitor Size

3.0 inch

Miscellaneous

Lens Included

16-50mm

Lens

Focal Length	16-50mm
Maximum Aperture	f/3.5-5.6
Optical Design	9 Elements in 8 Groups
Minimum Aperture	f/22-36
Focus Range	9.84 inches

Sony Alpha ZV-E10 APS-C Interchangeable Lens Mirrorless Vlog Camera (Body Only, White)

General

Camera type	Interchangeable lens digital camera
Lens mount	E-mount

Image Sensor

Type	APS-C type (23.5 x 15.6 mm), Exmor CMOS sensor
Number of pixels (effective)	Approx. 24.2 megapixels
Number of pixels (total)	Approx. 25.0 megapixels
Image sensor aspect ratio	3:02
Color filter	R, G, B primary color
Anti-Dust function	-

Recording System (Still Image)

Recording format	JPEG (DCF Ver. 2.0, Exif Ver.2.32, MPF Baseline compliant), RAW (Sony ARW 2.3 format)
Image size (pixels) [3	2]: L: 6000 x 4000 (24 M), M: 4240 x 2832 (12 M), S: 3008 x 2000 (6.0 M)
Image size (pixels) [4	3]: L: 5328 x 4000 (21 M), M: 3776 x 2832 (11 M), S: 2656 x 2000 (5.3 M)
Image size (pixels) [16	9]: L: 6000 x 3376 (20 M), M: 4240 x 2400 (10 M), S: 3008 x 1688 (5.1 M)
Image size (pixels) [1	1]: L: 4000 x 4000 (16 M), M: 2832 x 2832 (8.0 M), S: 2000 x 2000 (4.0 M)
Image size (pixels) [Sweep Panorama]	Wide: horizontal 12 416 x 1 856 (23 M), vertical 5 536 x 2 160 (12 M), Standard: horizontal 8 192 x 1 856 (15 M), vertical 3 872 x 2 160 (8.4 M)
Image quality modes	RAW RAW & JPEG JPEG (Extra fine / Fine / Standard)
14bit RAW	Yes
Picture Effect	13 types: Toy Camera (Normal / Cool / Warm / Green / Magenta), Pop Color, Posterization (Color, B/W), Retro Photo, Soft High-key, Partial Color (R/G/B/Y), High Contrast Monochrome, Rich-tone Monochrome, Soft Focus, HDR Painting, Miniature, Watercolor, Illustration
Creative Style	Standard, Vivid, Portrait, Landscape, Sunset, Black & White, Sepia
Creative Look	-
Picture Profile	Yes (Off / PP1-PP10) Parameters: Black level, Gamma (Movie, Still, Cine1-4, ITU709, ITU709 [800%], S-Log2, S-Log3, HLG, HLG1-3), Black Gamma, Knee, Color Mode, Saturation, Color Phase, Color Depth, Detail, Copy, Reset
Dynamic Range functions	Off, Dynamic Range Optimizer, Auto High Dynamic Range
Color space	sRGB standard (with sYCC gamut) and Adobe RGB standard compatible with TRILUMINOS Color

Recording System (Movie)

Recording format	XAVC S
Video compression	XAVC S: MPEG-4 AVC/H.264
Audio recording format	XAVC S: LPCM 2ch
Picture Effect	7 types: Toy Camera (Normal / Cool / Warm / Green / Magenta), Pop Color, Posterization (Color, B/W), Retro Photo, Soft High-key, Partial Color (R/G/B/Y), High Contrast Monochrome
Creative Style	Standard, Vivid, Portrait, Landscape, Sunset, Black & White, Sepia
Creative Look	-
Picture Profile	Yes (Off / PP1-PP10) Parameters: Black level, Gamma (Movie, Still, Cine1-4, ITU709, ITU709 [800%], S-Log2, S-Log3, HLG, HLG1-3), Black Gamma, Knee, Color Mode, Saturation, Color Phase, Color Depth, Detail, Copy, Reset
Color space	xvYCC standard (x.v.Color when connected via HDMI cable) compatible with TRILUMINOS Color

Movie Recording System (XAVC S 4K)

3840 x 2160 (4	2:0, 8bit, NTSC) (Approx.)
	30p (60 Mbps / 100 Mbps) 24p (60 Mbps / 100 Mbps)
3840 x 2160 (4	2:0, 8bit, PAL) (Approx.)
	25p (60 Mbps / 100 Mbps)

Movie Recording System (XAVC S HD)

1920 x 1080 (4	2:0, 8bit, NTSC) (Approx.)
	120p (60 Mbps / 100 Mbps) 60p (25 Mbps / 50 Mbps) 30p (16 Mbps / 50 Mbps) 24p (50 Mbps)
1920 x 1080 (4	2:0, 8bit, PAL) (Approx.)
	100p (60 Mbps / 100 Mbps) 50p (25 Mbps / 50 Mbps) 25p (16 Mbps / 50 Mbps)

Slow and Quick Motion (S&Q)

Image frame rate

NTSC mode: 1fps, 2fps, 4fps, 8fps, 15fps, 30fps, 60fps, 120fps / PAL mode: 1fps, 2fps, 3fps, 6fps, 12fps, 25fps, 50fps, 100fps

Movie Function

Audio Level Display	Yes
Audio Rec Level	Yes
PAL/NTSC Selector	Yes
Proxy Recording	Yes (1280 x 720 (Approx. 9 Mbps))
TC/UB	Yes
Auto Slow Shutter	Yes
Gamma Disp. Assist	Yes
RAW Output	-

Recording System

Media	Memory Stick PRO Duo Memory Stick PRO-HG Duo Memory Stick Micro (M2) SD memory card SDHC memory card (UHS-I compliant) SDXC memory card (UHS-I compliant) microSD memory card microSDHC memory card microSDXC memory card
Memory card slot	Multi slot for Memory Stick Duo/SD memory card
Recording mode on 2 memory cards	: -
File system	: FAT12, 16, 32, exFAT
Noise reduction	Long exposure NR: On/Off, available at shutter speeds longer than 1s High ISO NR: Normal / Low / Off

White Balance

Modes	Auto / Daylight / Shade / Cloudy / Incandescent / Fluorescent / Flash / Underwater / Color Temperature (2500 to 9900 K) & color filter / Custom
Shutter AWB Lock	: -

Focus System

Type	Fast Hybrid AF (phase-detection AF / contrast-detection AF)
Focus sensor	Exmor CMOS sensor
Focus point	425 points (phase-detection AF) / 425 points (contrast-detection AF)
Sensitivity range	EV-3 to EV20 (ISO100 equivalent with F2.0 lens attached)
AF mode	AF-A (Automatic AF), AF-S (Single-shot AF), AF-C (Continuous AF), DMF (Direct Manual Focus), Manual Focus
Focus area	Wide / Zone / Center / Flexible Spot / Expanded Flexible Spot / Tracking
Eye-start AF	-
Eye AF	[Still images] Human (Right/Left Eye Select) / Animal, [Movie] Human (Right/Left Eye Select)
Other features	Predictive control Focus lock AF Transition Speed (Movie) AF Subj. Shift Sensitivity (Movie) AF illuminator: - AF micro adjustment: Yes, (Sold separately) with LA-EA2 or LA-EA4

Exposure Control

Metering type	1200-zone evaluative metering
Metering sensor	Exmor CMOS sensor
Metering sensitivity	EV-2 to EV20 (ISO100 equivalent with F2.0 lens attached)
Modes	Multi-segment Center-weighted Spot Entire Screen Avg. Highlight
Exposure modes	AUTO (iAuto / Superior Auto) Programmed AE (P) Aperture priority (A) Shutter-speed priority (S) Manual (M) Movie (iAuto, Programmed AE (P) / Aperture priority (A) / Shutter-speed priority (S) / Manual (M)) Slow & Quick Motion (Programmed AE (P) / Aperture priority (A) / Shutter-speed priority (S) / Manual (M)) Sweep Panorama Scene Selection
Scene Selection	Portrait Sports Action Macro Landscape Sunset Night Scene Hand-held Twilight Night Portrait Anti Motion Blur
Exposure compensation	+/- 5.0EV (1/3 EV, 1/2 EV steps selectable)
Bracketing	Bracket: Cont., Bracket: Single, 3/5 frames selectable. (Ambient light, Flash light)
AE Lock	Yes
ISO sensitivity (Recommended Exposure Index)	Still images: ISO 100-32000 (ISO numbers up from ISO 50 to ISO 51200 can be set as expanded ISO range.), AUTO (ISO 100-6400, selectable lower limit and upper limit), Movies: ISO 100-32000 equivalent, AUTO (ISO 100-6400, selectable lower limit and upper limit)
Anti-flicker Shoot.	-

LCD Screen

Type	7.5 cm (3.0-type) type TFT
Touch panel	Yes (Touch focus / Touch tracking / Touch shutter)
Number of dots (total)	921 600 dots
Brightness control	Manual (5 steps between -2 and +2), Sunny Weather mode
Display function	Histogram, Real-time image-adjustment display, Digital level gauge, Grid line, Focus check, Peaking MF, Zebra, Movie marker, Emphasezed display during REC
Adjustable angle	Opening Angle: Approx. 176 °., Rotation Angle: Approx. 270 °.
Focus Check	Yes, Focus Magnifier (5.9x / 11.7x)

Face Detection

Modes

Face/Eye Priority in AF, Face Priority in Multi Metering, Regist. Faces Priority

Other Features

Interval recording	Yes
Self-portrait Self-timer	Yes
Product Showcase Set	Yes
Background Defocus	Yes
Bright Monitoring	Yes
Save/Import Settings	Yes

Clear Image Zoom

Still images	Approx. 2x
Movies	Approx. 1.5x (4K), Approx. 2x (HD)

Digital zoom

Smart zoom (Still images)	M: Approx. 1.4x, S: Approx. 2x
Digital zoom (Still images)	L: Approx. 4x, M: Approx. 5.7x, S: Approx. 8x
Digital zoom (Movie)	: Approx. 4x

Shutter

Type	Electronically-controlled, vertical-traverse, focal-plane type
Shutter Type	Mechanical shutter / Electronic shutter
Shutter speed	Still images: 1/4000 to 30 s, Bulb, Movies: 1/4000 to 1/4 (1/3 steps), up to 1/60 in AUTO mode (up to 1/30 in Auto slow shutter mode)
Flash sync. speed *1	1/160 s
Electronic Front Shutter Curtain	Yes (ON/OFF)
Silent Shooting	Yes (ON/OFF)

SteadyShot INSIDE (Image Stabilization)

Type	[Still images] Image stabilization supported on lens, [Movie] Image stabilization supported on lens (Standard Mode) / Electronic (Active Mode)
Compensation effect (Still images)	-
Mode	[Still images] On / Off, [Movie] Active / Standard / Off

Flash

Type	-
Guide No.	-
Flash coverage	-
Control	Pre-flash TTL
Flash compensation	+/- 3.0 EV (switchable between 1/3 and 1/2 EV steps)
Flash modes	Flash off
Autoflash
Fill-flash
Slow Sync.
Rear Sync.
Wireless control *2
Hi-speed sync *2
Recycling time	-
External flash	Sony α System Flash compatible with Multi Interface Shoe, attach the shoe adaptor for flash compatible with Auto-lock accessory shoe
FE level lock	Yes
Wireless control	Yes (Light signal: Available with Fill-flash, Slow Sync., Hi-speed sync. / Radio signal: Available with Fill-flash, Rear Sync., Slow Sync., Hi-speed sync.)

Drive

Drive modes	Single Shooting Continuous shooting (Hi+/Hi/Mid/Lo selectable) Self-timer Self-timer (Cont.) Bracket: Single Bracket: Cont. White Balance bracket DRO bracket
Self-timer	10 s delay / 5 s delay / 2 s delay / Continuous self-time / Bracketing self-timer
Speed (approx., max.) *3	Continuous shooting: Hi+: 11 fps, Hi: 8 fps, Mid: 6 fps, Lo: 3 fps
No. of frame recordable* (approx.) *3	JPEG Extra fine L: 99 frames JPEG Fine L: 116 frames JPEG Standard L: 137 frames RAW: 46 frames RAW & JPG: 45 frames

Playback

Modes	Single (with or without shooting information Y RGB histogram & highlight / shadow warning) Index view Enlarged display mode (L: 18.8x, M: 13.3x, S: 9.4x, Panorama (Standard): 25.6x, Panorama (Wide): 38.8x) Auto Review Image orientation Slideshow Panorama scrolling Folder selection (Date / Still / XAVC S HD / XAVC S 4K) Protect Rating Display as Group
Photo Capture	Yes

Interface

PC interface	Mass-storage / MTP
Multi / Micro USB Terminal *4	-
USB Type-C® Terminal	Yes (SuperSpeed USB 5 Gbps (USB 3.2) compatible)
NFC	-
Sync. Terminal	-
Wireless LAN(built-in)	Yes (Wi-Fi Compatible, IEEE 802.11b/g/n (2.4 GHz band)) *5
Bluetooth	Yes (Bluetooth Standard Ver. 4.1 (2.4 GHz band))
HDMI connector	HDMI micro connector (Type-D)
3840 x 2160 (30p / 25p / 24p) / 1920 x 1080 (60p / 50p / 24p) / 1920 x 1080 (60i / 50i), YCbCr 4	2:2 8bit / RGB 8bit
4K movie output/4K still image PB
Multi Interface Shoe *6	Yes (with Digital Audio Interface)
Mic Terminal	Yes (3.5 mm Stereo minijack)
Headphone Terminal	Yes (3.5 mm Stereo minijack)
Wired	-
Remote Control (Wireless)	Yes (Bluetooth remote control)
Vertical Grip Connector	-
LAN terminal	-
Functions	View on Smartphone Remote control via Smartphone PC Remote BRAVIA Sync (Control for HDMI) PhotoTV HD

USB Streaming

Video data format	MJPEG
Video resolution
	1280 x 720 (30p) 1280 x 720 (25p)
Audio data format	LPCM 2ch (16bit 48 kHz)

Audio

Microphone	Built-in, stereo
Speaker	Built-in,monaural

Print

Compatible standards

Exif Print, Print Image Matching III, DPOF setting

Lens Compensation

Peripheral Shading, Chromatic Aberration, Distortion

Custom Function

Custom key settings	Yes
My Menu	Yes
Programmable Setting	Yes (Body 1 sets /memory card 4 sets)

Power

Battery	One rechargeable battery pack NP-FW50
Still images *7	Approx. 440 shots (LCD monitor) (CIPA standard)
Movies (actual recording) *8	Approx. 80 min (LCD monitor) (CIPA standard)
Movies (continuous recording)	Approx. 125 min (LCD monitor) (CIPA standard)
Internal battery charge	Yes
USB power supply	Yes
External power (AC Adaptor)	AC Adaptor AC-PW20 (sold separately)

Power Consumption

With LCD screen

Still images: Approx. 2.0 W (with E PZ 16-50 mm F3.5-5.6 OSS lens attached), Movies: Approx. 3.5 W (with E PZ 16-50 mm F3.5-5.6 OSS lens attached)

Weight

With battery and memory card included	Approx. 12.1 oz
Body only	Approx. 10.6 oz

Dimensions

Dimensions (Inches - W x H x D)

Approx. 4 5/8 x 2 5/8 x 1 13/16 inches (FROM GRIP TO MONITOR)

Operating Temperature

Operating temperature

0 - 40 degree-C / 32 - 104 degree-F

Supplied Accessory

Rechargeable Battery NP-FW50
AC Adaptor
Shoulder strap
USB-A to USB-C cable (USB 2.0)
Wind Screen
Wind Screen Adaptor
Body cap

Sony 16-50mm f/3.5-5.6 OSS Alpha E-Mount Retractable Zoom Lens

Mount	Sony E-mount
Format	APS-C
Focal length	5/8-2
35mm equivalent focal length	15/16 - 2-15/16
Lens groups/elements	8/9
Angle of view	83-32 degrees
Maximum aperture	3.5-5.6
Minimum aperture	22-36
Focal length (35mm equivalent)	16-50mm (35mm) 24-75mm (APS-C)
Filter diameter	40.5mm
Lens groups-elements	8 groups, 9 elements
Minimum focus distance	9.8 0.25m
Aperture blade	7 blades (Circular aperture)
Aspheric elements	4 aspheric elements
Direct manual focus	Yes
Distance encoder	Yes
Internal motor	Yes (Stepping motor)
Lens weight	4.1 oz (116g)
Maximum magnification	0.215x
Focus system	Power Zoom
Dimensions (Approx.)	2 5/8 × 1 3/16 (64.7 × 29.9mm)
Weight (Approx.)	4.1 oz (116g)

Sony Vlogger Shotgun Microphone - ECM-G1

Weights and Measurements

Product Weight (oz): 1.2 oz.

Product Dimension (L*W*H) inch: 1 .9 x 1.1 x 2

Koah Holster Camera Case and Accessory Bundle for DSLR, Mirrorless, and Camcorders

Holster Camera Case

Inner dimensions (W x H x D)	6 x 7 x 5 inch
Exterior	Water resistant
Interior	Padded lining
Dividers	Three, removable

Sony GP-VPT3 Multi-function Bluetooth Shooting Grip with Tripod and Remote Commander (Black)

Model Name:

GP-VPT3 (GP-VPT3/B - Black, GP-VPT3/W - White)

Colors Available:

Black
White

Product Weight:

Black	6.4 ounces (179 grams)
White	6.2 ounces (174 grams)

Product Dimensions (L × W × H):

2 in × 6.875 in × 1.625 in (49.5 × 173 × 39.8 mm)

Sub-Carton Dimensions (L × W × H):

3.32 in × 3.12 in × 8.56 in (84.2 × 79.2 × 217.4 mm)

Sub-Carton Gross Weight:

0.723 lbs (0.328 kg)

Units per Master Carton:

Master Carton Dimensions (L × W × H):

16.02 in × 7.01 in × 9.25 in (407 × 178 × 235 mm)

Master Carton Gross Weight:

8.11 lbs (3.679 kg)

Shipping & Returns

Same Day Shipping

All orders placed by 1PM( EST), Monday through Thursday, and by 11AM (EST) on Friday, are shipped same day. Orders placed outside these times will ship the next business day. We do not ship internationally or to Puerto Rico, Guam and other US territories at this time. For more details click here.
Free Standard Shipping

We offer free standard shipping on thousands of items within the continental USA (this does not include Alaska and Hawaii).
Easy returns

If you're not happy with your purchase for any reason, our flexible 30-day free return policy makes it easy to get a full refund. Click here to view our return policy.

Frequently Asked Questions

How do I return an item?

Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.

Will I receive a full refund when I return an item?

You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.

How many days do I have to make a return?

You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.

My item was damaged in transit. How do I place a return?

If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.

There’s an issue with my order, what should I do?

Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.

Can I exchange an item?

We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.

If I ordered a kit, do I have to return all the items?

If you ordered a kit, you must return all components and accessories to receive a full refund.

I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?

If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.

Do you offer repairs?

We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.

What is your return policy?

Most items can be returned within 30 days for a full refund. Click here to read our full return policy.

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