Sony Alpha FX3 Cinema Line Full-frame Camera (Body Only)
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The Sony Alpha FX3 features a 10.2MP Full-frame Backside-illuminated (BSI) Exmor R CMOS sensor that delivers sensitivity, speed, and superior movie quality. The sensor features a color filter array that boosts color reproduction accuracy while delivering up to 15+ stops of dynamic range and drastically reduced noise for ultra-sharp and clean images with a fast readout speed that reduces rolling shutter. In addition, the Exmor R sensor features Sony’s acclaimed fast hybrid autofocus with 627 phase-detection AF points and 89% coverage. The high sensitivity also allows it to autofocus in light as low as EV-6.
High-performance Fast Processing
The FX3 features the same BIONZ XR system architecture as the FX6, with high processing performance from image capture through all signal processing stages. User interface, network, and file management processing are distributed so that fast, stress-free control response is maintained regardless of real-time processing load. The engine also makes it possible to deliver high sensitivity and natural gradations, realistic color reproduction, low noise, and other image quality improvements as well as faster, more precise AF plus the ability to process the large amounts of data required for 4K 120p 10-bit 4:2:2 recording. It also features improved menu response and high-speed write to CFexpress Type A memory cards.
S-Cinetone for that Expressive Cinematic Look
The FX3, along with FX9 and FX6 Cinema Line cameras, allows users to easily create a cinematic look without post-production using S-Cinetone picture profile. Inspired by the color science used in Sony’s flagship VENICE camera, S-Cinetone delivers natural mid-tones, plus soft colors and gorgeous highlights that are essential to cinematic expression. S-Cinetone is the default for Picture Profile 11 (PP11) on the FX3.
Cage-free Design
An easily manageable compact body that doesn’t get in the way translates directly into increased workflow efficiency and shooting freedom for creators involved in video production. The FX3 is designed to eliminate the need for a camera cage, including six standard 1/4-inch-20 UNC threaded mounting points to easily and securely attach compatible accessories such as external monitors, recorders, wireless microphones, or other add-ons. In addition, the supplied top handle with XLR interface securely attaches to the body via the Multi Interface Shoe without any special tools and provides three additional thread holes. Since no cage is required, the system size and weight are reduced making transporting easier and setup time quicker.
Smallest Cinema Line Camera for Solo Shooting
The FX3 is not only the smallest and lightest, but it also features a design that eliminates the need for a cage while providing an XLR handle unit that maximizes handheld shooting flexibility and ideal for gimbal and drone-mounted work. It weighs just 1.576 lbs. (715 g), including battery and memory cards, and the body is only 5.11 x 3.33 x 3.06 inches (129.7 x 84.5 x 77.8mm) HxWxD. The camera grip has been carefully designed with professional creators to provide optimum flexibility, stability, and comfort for extended handheld shooting sessions.
Digital XLR on Top Handle, MI Shoe, and 3.5mm Jack Audio Options
The FX3 offers a variety of audio input options to suit different workflows and professional requirements. The body incorporates a standard 3.5 mm mic. jack, Sony’s digital MI (Multi-Interface) shoe for cable-free connection with compatible MI shoe microphones and the XLR top handle which includes a 3.5mm mic jack and two balanced XLR/TRS audio inputs, enabling high-quality audio to the FX3. With an optional XLR or TRS microphone connected, the XLR module on the handle takes care of the A/D (Analogue to Digital) conversion and DSP (Digital Signal Processing) and transfers the digital audio data directly to the camera for outstanding quality.
Focus
| Focus Points | Phase Detection: 627 |
Imaging
| Sensor Resolution | 12.1 Megapixels |
| Lens Mount | Sony E-Mount |
| Image Stabilization | Yes |
| Sensor Type | CMOS |
| Camera Format | Full Frame |
| Sensor Size | 35.6 x 23.8 mm |
Exposure Control
| Shutter Speed | Movie] 1/8000 to 1/4 (1/3 steps), up to 1/60 in AUTO mode (up to 1/30 in Auto slow shutter mode), [Still image] 1/8000 to 30 sec, Bulb |
| ISO Sensitivity | Video 80 to 102,400 in Manual Mode (Extended: 80 to 409,600) |
| Metering Range | -3 to 20 EV |
| Exposure Modes | Film Type |
| Continuous Shooting | Up to 10 fps |
Video
| Recording Modes | [XAVC S-I 4K] 3840x2160/59.94P, 50P, 29.97P, 23.98P, 25P [XAVC S-I HD]1920x1080/59.94P, 50P, 29.97P, 23.98P, 25P [XAVC S 4K]3840x2160/119.88p,100p,59.94P, 50P, 29.97P, 23.98P, 25P [XAVC S HD]1920x1080/119.88p,100p,59.94P, 50P, 29.97P, 23.98P, 25P [XAVC HS 4K]3840x2160/119.88p,100p,59.94P, 50P, 29.97P, 23.98P, 25P |
Flash
| Flash Sync Speed | 1/125 Second |
| Dedicated Flash System | TTL |
Interface
| Wireless | Bluetooth |
| Memory Card Slot | Yes |
Physical
| Battery | 1 x Rechargeable Lithium-Ion |
| Battery Type | Lithium-Ion |
| Configuration | Core |
| Color | Black |
Monitor
| Monitor Size | 3 inch |
Miscellaneous
| Lens Included | Not Included |
- [Movie] Approx. 7.3W (with FE 28-70mm F3.5-5.6 OSS lens attached)
- [Still image] Approx. 3.4W (with FE 28-70mm F3.5-5.6 OSS lens attached)
- Approx. 95 min (Actual recording, CIPA standard) [[F_DX0003]]
- Approx. 135 min(Continuous recording, CIPA standard)
- Approx. 600 shots (LCD monitor) (Still image, CIPA standard)
- 0 to 40 degrees C
- 32 to 104 degrees F
- -20 to +60 degrees C
- -4 to +140 degrees F
- XAVC S-I 4K 59.94p, 600Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S-I 4K 50p, 500Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S-I 4K 29.97p, 300Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S-I 4K 25p, 250Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S-I 4K 23.98p, 240Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S-I HD 59.94p, 222Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S-I HD 50p, 185Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S-I HD 29.97p, 111Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S-I HD 25p, 93Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S-I HD 23.98p, 89Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S 4K 59.94p, 200Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S 4K 50p, 150Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S 4K 29.97p/25p, 140Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S 4K 23.98p, 100Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S 4K 29.97p/25p/23.98p, 100Mbps 4:2:0 8bit, MPEG-4 AVC / H.264
- XAVC S 4K 29.97p/25p/23.98p, 60Mbps 4:2:0 8bit, MPEG-4 AVC / H.264
- XAVC S 4K 119.88p/100p, 280Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S 4K 119.88p/100p, 200Mbps 4:2:0 8bit, MPEG-4 AVC / H.264
- XAVC S HD 59.94p/50p/29.97p/25p/23.98p, 50Mbps 4:2:2 10bit, MPEG-4 AVC / H.264
- XAVC S HD 59.94p/50p/29.97p/25p/23.98p, 50Mbps 4:2:0 8bit, MPEG-4 AVC / H.264
- XAVC S HD 59.94p/50p, 25Mbps 4:2:0 8bit, MPEG-4 AVC / H.264
- XAVC HD 29.97p/25p, 16Mbps 4:2:0 8bit, MPEG-4 AVC / H.264
- XAVC S HD 119.88p/100p, 100Mbps 4:2:0 8bit, MPEG-4 AVC / H.264
- XAVC S HD 119.88p/100p, 60Mbps 4:2:0 8bit, MPEG-4 AVC / H.264
- XAVC HS 4K 59.94p/50p, 200Mbps 4:2:2 10bit, MPEG-H HEVC / H.265
- XAVC HS 4K 59.94p/50p, 150Mbps 4:2:0 10bit, MPEG-H HEVC / H.265
- XAVC HS 4K 59.94p/50p/23.98p, 100Mbps 4:2:2 10bit, MPEG-H HEVC / H.265
- XAVC HS 4K 59.94p/50p, 75Mbps 4:2:0 10bit, MPEG-H HEVC / H.265
- XAVC HS 4K 59.94p/50p, 45Mbps 4:2:0 10bit, MPEG-H HEVC / H.265
- XAVC HS 4K 23.98p, 00Mbps 4:2:0 10bit, MPEG-H HEVC / H.265
- XAVC HS 4K 23.98p, 50Mbps 4:2:2 10bit, MPEG-H HEVC / H.265
- XAVC HS 4K 23.98p, 50Mbps 4:2:0 10bit , MPEG-H HEVC / H.265
- XAVC HS 4K 23.98p , 30Mbps 4:2:0 10bit , MPEG-H HEVC / H.265
- XAVC HS 4K 119.88p/100p, 80Mbps 4:2:2 10bit, MPEG-H HEVC / H.265
- XAVC HS 4K 119.88p/100p, 200Mbps 4:2:0 10bit, MPEG-H HEVC / H.265
- [XAVC S-I 4K] 3840x2160/59.94P, 50P, 29.97P, 23.98P, 25P
- [XAVC S-I HD]1920x1080/59.94P, 50P, 29.97P, 23.98P, 25P
- [XAVC S 4K]3840x2160/119.88p,100p,59.94P, 50P, 29.97P, 23.98P, 25P
- [XAVC S HD]1920x1080/119.88p,100p,59.94P, 50P, 29.97P, 23.98P, 25P
- [XAVC HS 4K]3840x2160/119.88p,100p,59.94P, 50P, 29.97P, 23.98P, 25P
- XAVC S-I 4K 59.94p/50p
- When using CEA-G160T (160 GB): Approx. 25 minutes
- When using CEA-G80T (80GB): Approx. 10 minutes
- XAVC S-I HD 59.94p/50p
- When using CEA-G160T (160 GB): Approx. 75 minutes
- When using CEA-G80T (80GB): Approx. 35 minutes
- XAVC S 4K 59.94p/50p 200M
- When using CEA-G160T (160 GB): Approx. 85 minutes
- When using CEA-G80T (80GB): Approx. 40 minutes
- XAVC S 4K 59.94p/50p 150M
- When using CEA-G160T (160 GB): Approx. 110 minutes
- When using CEA-G80T (80GB): Approx. 55 minutes
- XAVC S HD 59.94p/50p 50M
- When using CEA-G160T (160 GB): Approx. 310 minutes
- When using CEA-G80T (80GB): Approx. 150 minutes
- XAVC S HD 59.94p/50p 25M
- When using CEA-G160T (160 GB): Approx. 550 minutes
- When using CEA-G80T (80GB): Approx. 210 minutes
- XAVC HS 4K 59.94p/50p 200M
- When using CEA-G160T (160 GB): Approx. 85 minutes
- When using CEA-G80T (80GB): Approx. 40 minutes
- XAVC HS 4K 59.94p/50p 150M
- When using CEA-G160T (160 GB): Approx. 110 minutes
- When using CEA-G80T (80GB): Approx. 55 minutes
- XAVC HS 4K 59.94p/50p 100M
- When using CEA-G160T (160 GB): Approx. 170 minutes
- When using CEA-G80T (80GB): Approx. 80 minutes
- XAVC HS 4K 59.94p/50p 75M
- When using CEA-G160T (160 GB): Approx. 220 minutes
- When using CEA-G80T (80GB): Approx. 100 minutes
- XAVC HS 4K 59.94p/50p 45M
- When using CEA-G160T (160 GB): Approx. 340 minutes
- When using CEA-G80T (80GB): Approx. 160 minutes
- [XAVC HS HD]
- MPEG-H HEVC/H.265
- 1920x1080 4:2:0 10bit 16Mbps
- 1920x1080 4:2:0 10bit 9Mbps
- [XAVC S HD]
- MPEG-4 AVC/H.264
- 1280x720 4:2:0 8bit 6Mbps
- Video functions:
- Audio Level Display
- Video functions
- Audio Rec Level
- Video functions TC/UB
- Video functions
- Creative Look
- Video functions Gamma Display Assist
- Video functions PAL/NTSC Selector
- [Movie] ISO 80-102400 equivalent (Expandable to ISO 409600), AUTO (ISO 80-12800, selectable lower limit and upper limit)
- [Still image] ISO 80-102400 (Expandable to ISO 40- 409600), AUTO (ISO 80-12800, selectable lower limit and upper limit)
- [Movie] 1/8000 to 1/4 (1/3 steps), up to 1/60 in AUTO mode (up to 1/30 in Auto slow shutter mode),
- [Still image] 1/8000 to 30 sec, Bulb
- [XAVC S-I 4K / XAVC S 4K / XAVC HS 4K]
- NTSC mode: 1fps,2fps,4fps,8fps,15fps,30fps,60fps,120fps[[F_DX0004]],
- PAL mode: 1fps,2fps,3fps,6fps,12fps,25fps,50fps,100fps[[F_DX0004]]
- [XAVC S-I HD / XAVC S HD]
- NTSC mode: 1fps,2fps,4fps,8fps,15fps,30fps,60fps,120fps,240fps[[F_DX0004]]
- PAL mode: 1fps,2fps,3fps,6fps,12fps,25fps,50fps,100fps,200fps[[F_DX0004]]
- Eye AF ([Movie] Human (Right/Left Eye Select, [Still image] Human (Right/Left Eye Select) / Animal,)
- [Movie] AF Subj. Shift Sensitivity
- [Movie] AF Transition Speed
- Face detection (Face Priority in AF
- Face Priority in Multi Metering
- Regist. Faces Priority)
- Focus Magnifier (35mm full frame: 2.1x / 4.1x APS-C: 1.5x / 3.0x)
- Index view
- Folder selection (Date / Still / Movie)
- Photo capture
- 4Ch audio monitoring
- Auto Review (stills)
- Image orientation (stills)
- Protect (stills)
- Rating (stills)
- Display as Group (stills)
- YCbCr 4:2:2 10bit / RGB 8bit
- Multi Interface Shoe: With Digital Audio Interface
- 7.5cm (3.0-type), Approx. 1.44M dots, touch panel,
- Opening Angle:Approx. 176 deg., Rotation Angle:Approx. 270 deg.
- Zoom ring rotate
- Clear Image Zoom ([Movie] Approx. 1.5x (4K)
- Approx. 2x (HD) [Still image] Approx. 2x )
- Digital zoom ([Movie] 35mm full frame: approx. 4x APS-C: approx. 4x
- [Still image] 35mm full frame: L: approx. 4x
- M: approx. 6.1x
- S: approx. 8xAPS-C: L: approx. 4x, M:approx. 5.2x, S: approx. 8x),
- Smart zoom ([Still image] 35mm full frame: M: approx. 1.5x, S: approx. 2xAPS-C: M:approx. 1.3x, S: approx. 2x)
- Electronic Front Shutter Curtain
- Silent Shooting
- Anti-flicker Shoot.[[F_DX0005]]
Sony Alpha FX3 Cinema Line Full-frame Camera Body
General
| Camera type | Interchangeable lens digital camera |
| Lens mount | E-mount |
| Weight (main unit only) | 715 g (1 lb 9.3 oz) (with battery and memory card included), 640 g (1 lb 6.6 oz) (body only) |
| Weight (including supplied accessories) | 1.015 kg (2 lb 3.8 oz) (with XLR Handle, battery pack, SD card) |
| Dimensions (W x H x D) | 129.7 mm x 77.8 mm x 84.5 mm (5 1/8 x 3 1/8 x 3 3/8 inches) (body without protrusions) |
Power
| Power consumption | |
| Battery operating time | |
Operation
| Operating temperature | |
| Storage temperature |
Recording (video)
| [XAVC S-I 4K] | |
| Recording Format (Video) | |
| [XAVC S-I HD] | |
| [XAVC S 4K] | |
| [XAVC S HD] | |
| [XAVC HS 4K] | |
| Recording format (Audio) | LPCM 2ch(48kHz 16bit), LPCM 2ch(48kHz 24bit), LPCM 4ch(48kHz 24bit), MPEG-4 AAC-LC 2ch |
| Recording frame rate | |
| [XAVC S-I 4K] | |
| [XAVC S-I HD] | |
| [XAVC S 4K] | |
| [XAVC S HD] | |
| [XAVC HS 4K] | |
| Recording format (Proxy Audio) | XAVC Proxy: AAC-LC, 128kbps kbps, 2 channels |
| Recording format (Proxy Video) | |
| RAW output | HDMI:4264 x 2408 (60p / 50p / 30p / 25p / 24p), 16bit |
Other Video Functions
Recording (Still)
| Recording format | JPEG (DCF Ver. 2.0, Exif Ver. 2.32, MPF Baseline compliant), HEIF (MPEG-A MIAF compliant), RAW (Sony ARW 4.0 format compliant) |
| Image size (pixels) | [3:2] 35mm full frame L: 4240 x 2832 (12M), M: 2768 x 1848 (5.1M), S: 2128 x 1416 (3.0M)APS-C L: 2768 x 1848 (5.1M), M: 2128 x 1416 (3.0M), S: 1376 x 920 (1.3M) |
| Image size (pixels) | [4:3] 35mm full frame L: 3776 x 2832 (11M), M: 2464 x 1848 (4.6M), S: 1888 x 1416 (2.7M)APS-C L: 2464 x 1848 (4.6M), M: 1888 x 1416 (2.7M), S: 1232 x 920 (1.1M) |
| Image size (pixels) | [16:9] 35mm full frame L: 4240 x 2384 (10M), M: 2768 x 1560 (4.3M), S: 2128 x 1200 (2.6M)APS-C L: 2768 x 1560 (4.3M), M: 2128 x 1200 (2.6M), S: 1376 x 776 (1.1M) |
| Image size (pixels) | [1:1] 35mm full frame L: 2832 x 2832 (8M), M: 1840 x 1840 (3.4M), S: 1408 x 1408 (2.0M)APS-C L: 1840 x 1840 (3.4M), M: 1408 x 1408 (2.0M), S: 912 x 912 (0.8M) |
Camera Section
| Imaging device (Type) | 35mm full frame (35.6 x 23.8 mm), Exmor R CMOS sensor |
| Number of pixels (effective) | Movie: Approx. 10.2 megapixels, Still image: Approx. 12.1 megapixels |
| Number of pixels (total) | Approx. 12.9 megapixels |
| ISO sensitivity | |
| Shutter speed | |
| Slow and Quick Motion Function | |
| White Balance | Auto / Daylight / Shade / Cloudy / Incandescent / Fluorescent / Flash / Underwater / Color Temperature (2500 to 9900K) & color filter / Custom |
| Gamma Curve | Off / PP1-PP10, Parameters: Black level, Gamma (Movie, Still, Cine1-4, ITU709, ITU709 [800%], S-Log2, S-Log3, HLG, HLG1-3), Black Gamma, Knee, Color Mode, Saturation, Color Phase, Color Depth, Detail, Copy, Reset |
| Latitude | 15+ stop (S-Log3) |
Focus System
| Type | Fast Hybrid AF (phase-detection AF / contrast-detection AF) |
| Focus point | [Movie] 627 points, [Still image] 35mm full frame: 759 points (phase-detection AF) |
| Sensitivity range | EV-6 to EV20 (ISO100 equivalent with F2.0 lens attached) |
| Focus mode | [Movie] AF-C, MF [Still image] AF-A (Automatic AF), AF-S (Single-shot AF), AF-C (Continuous AF), DMF (Direct Manual Focus), Manual Focus |
| Focus area | [Movie] Wide / Zone / Center / Flexible Spot / Expanded Flexible Spot [Still image] Wide / Zone / Center / Flexible Spot / Expanded Flexible Spot / Tracking |
| Other focus features |
Exposure Control
| Metering sensitivity | EV-3 to EV20 (at ISO100 equivalent with F2.0 lens attached) |
| Exposure Modes | |
| [Movie] Programmed AE (P) / Aperture priority (A) / Shutter-speed priority (S) / Manual (M) / Flexible Exp. Mode | |
| [Sill images] Programmed AE (P) / Aperture priority (A) / Shutter-speed priority (S) / Manual (M) |
Playback
| Playback functions | |
Interface
| Audio input | 3.5 mm Stereo minijack, XLR handle: [INPUT1][INPUT2] XLR/TRS-type 3-pin(female) (x2), line/mic/mic +48V selectable, Mic Reference -40 to -60 dBu / [INPUT3] 3.5 mm Stereo minijack) |
| USB terminal | USB Type-C (x1, SuperSpeed USB 5Gbps (USB 3.2) compatible), Multi/Micro USB (x1) |
| Headphone output | 3.5 mm Stereo minijack |
| Speaker output | Built-in, monaural |
| HDMI connector (Type-A | |
| HDMI output |
Monitoring
| LCD |
Built-in Microphone
| Built-in, stereo |
Media
| Type | CFexpress Type A / SD card (x2), Simult. Rec, Sort, Auto Switch Media, Copy |
File System
| FAT12, 16, 32, exFAT |
Zoom
| Zoom Function | |
Still Image Function
| Shutter | Mechanical shutter / Electronic shutter |
| Drive modes | Single Shooting, Continuous shooting (Hi+/Hi/Mid/Lo selectable), Self-timer, Self-timer (Cont.), Bracket: Single, Bracket: Cont., White Balance bracket, DRO bracket |
| Continuous shooting speed | Hi+: 10 fps, Hi: 8 fps, Mid: 6 fps, Lo: 3 fps |
| Noise reduction | Long exposure NR: On/Off, available at shutter speeds longer than 1 sec., High ISO NR: Normal / Low / Off |
| Flash control | Sony α System Flash compatible with Multi Interface Shoe, attach the shoe adaptor for flash compatible with Auto-lock accessory shoe, Flash sync speed 1/125 sec |
| Other still image function |
Image Stabilization
| Type | Image Sensor-Shift mechanism with 5-axis compensation (Compensation depends on lens specifications) |
| Mode | [Movie] Active / Standard / Off, [Still image] On / Off |
| Compensation Effect (still images) | 5.5 stops (based on CIPA standard. Pitch/yaw shake only. With Planar T* FE 50mm F1.4 ZA lens mounted. Long exposure NR off.) |
Custom Function
| Custom function | Custom key settings, My Menu, My Dial Settings |
Lens Compensation
| Lens compensation | Peripheral Shading, Chromatic Aberration, Distortion |
Wi-Fi/NFC
| Supported format | IEEE 802.11a/b/g/n/ac |
| Frequency Band | 2.4GHz band/5GHz bandwidth[[F_DX0006]] |
| Security | WEP/WPA-PSK/WPA2-PSK |
| NFC | NFC forum Type 3 Tag compatible |
Bluetooth
| Bluetooth | Bluetooth Standard Ver. 5.0 (2.4GHz band)) |
FTP Transfer
| FTP transfer | FTP Transfer Func. (Wired LAN (USB-LAN), USB Tethering, Wi-Fi) |
Supplied Accessories
| Rechargeable Battery NP-FZ100; Battery Charger BC-QZ1; Power cord; XLR handle unit; Accessory shoe kit; Body cap; Accessory shoe cap; Handle shoe cap; USB-A to USB-C cable (USB 3.2) | |
| Supplied Accessories |
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.




















