MakerCare Extended Service Plan for MakerBot SKETCH Large (3 Years)
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Product highlights
Product highlights
In the box
In the box
Free standard shipping
Free standard shipping
*Orders placed before 1 PM EST Mon - Thur will ship the same day. Orders placed beyond these hours will be shipped the next business day. Exclusions apply. See shipping policy
Free Local Pickup
Free Local Pickup
Please call for store stock availability. Requests made before 2:30 PM EST can be available for next-day pickup. Learn more
MakerCare Extended Service Plan for MakerBot SKETCH Large (3 Years)
Service plans that support you throughout your 3D printing journey
At MakerBot, we know you’re not just buying a 3D printer, you’re investing in a new teaching opportunity. With MakerCare Extended Service Plans, you can de-risk your experience and maximize your experience with white glove support from our in-house team of 3D printing experts.
Direct access to MakerBot Support Engineers
Whether you prefer phone, email, or live chat, help is only a step away. With MakerCare, you get direct access to our team of 3D printing technical experts who can help get you on the right track with your 3D printer. Need help getting started? Something not quite right with your printer? No question is too big or small. Call or Live Chat with us Monday through Friday, 9 am - 6 pm ET. Outside of hours? No problem, just send an email and our support engineers will get back to you within 6 business hours.
Accidental Damage Protection
While MakerBot 3D printers are intuitive, sometimes it’s good to get real insight from someone who has used the platform extensively. That’s why with MakerCare, you get access to a 1-hour training session with a certified MakerBot Support Engineer, where they will walk you through basic setup, usage, and bonus tips and tricks, while answering any questions you may have along the way.
Exclusive Training Session
While MakerBot 3D printers are intuitive, sometimes it’s good to get real insight from someone who has used the platform extensively. That’s why with MakerCare, you get access to a 1-hour training session with a certified MakerBot Support Engineer, where they will walk you through basic setup, usage, and bonus tips and tricks, while answering any questions you may have along the way.
Main
| Configuration | Core |
MakerCare Extended Service Plan for MakerBot SKETCH Large (3 Years)
| Product Name | MakerCare Extended Service Plan – 3 Years (for MakerBot SKETCH Large) |
| Compatible With | MakerBot SKETCH Large 3D Printer |
| Plan Duration | 3 Years |
| Expert Support Access | |
| Fast Response Time | |
| Accidental Damage Protection | |
| 1-Hour Training Session |
Shipping & Returns
Frequently Asked Questions
How do I return an item?
How do I return an item?
Returns are incredibly simple. Please log into your account, find your item you wish to return and follow the prompts to make a return. If you do not have an account, click here to find your order and make a return.
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
You will receive a full refund when you return an item in its original manufacturer’s packaging, undamaged and unmarked. If the item you are returning is priced at less than $35, you will be charged a 15% restocking fee. Please note you will not be refunded any shipping charges.
How many days do I have to make a return?
How many days do I have to make a return?
You have 30 days to make a return. During the holiday season, from November 1 to December 31, we extend the return window to 60 days.
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact support@focuscamera.com with your order number and a description of the damage.
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Oh no! Please contact our customer service team so we can resolve the issue immediately. You can call us on 1.800.221.0828, email us at support@focuscamera.com, or send us a message here.
Can I exchange an item?
Can I exchange an item?
We do not currently offer exchanges. Please return the item you purchased within 30 days and order what you’d like instead.
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
If you ordered a kit, you must return all components and accessories to receive a full refund.
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
If you ordered a product that included a free item, you must include the free item with your return. If not, your return will not be accepted and you will not receive a full refund.
Do you offer repairs?
Do you offer repairs?
We currently only offer camera repairs at our Brooklyn store. The item must be dropped off and collected in person as we do not accept shipped items for repair. For more information, please call our Brooklyn store on 1.718.431.7900.
What is your return policy?
What is your return policy?
Most items can be returned within 30 days for a full refund. Click here to read our full return policy.
